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Ferman Buick-GMC - Service Center

4.9

106 Lifetime Service Reviews

24252 State Road 54, Lutz, Florida 33559

106 Reviews of Ferman Buick-GMC - Service Center

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June 14, 2018

"Acadia"

- Acadia

We had our car in for a routine oil change, fluid check, and tire rotation. We are happy with the exceptional service and professional demeanor of our service consultant.

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Recommend Dealer
Yes
Employees Worked With
Troy Ruthruff
Jun 14, 2018 -

Ferman Buick-GMC responded

Thanks for your review!

June 11, 2018

"Service "

- Akarppe

We had a great experience with our service. Clear communication, effeciant and timely with repair and friendly. They also made sure I had a loaner while the repair was happening, which is a must with two small children and a week long repair!

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Recommend Dealer
Yes
Employees Worked With
Troy, service Department
Jun 12, 2018 -

Ferman Buick-GMC responded

Thanks for your review. We look forward to serving you in the future!

June 06, 2018

"Exceptional Service"

- Happygilmore76

I purchased my 2017 Sierra the day after Christmas and have had my truck in for service ages times. Each time scheduling and service has been exceptional. Ty has always been great each time I have been there. Last time even buying my son a GMC baseball cap. I would definitely recommend this dealership. From Sales to Service they are great.

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Recommend Dealer
Yes
Employees Worked With
Rick Blankenship
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Luke MIller
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Ty
Jun 06, 2018 -

Ferman Buick-GMC responded

We look forward to serving you in the future!

June 05, 2018

"Service "

- yesenia2018

Great service in a timely fashion ty is great to work with order parts which also came in a timely fashion will continue to service my vehicle with Ferrman

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Recommend Dealer
Yes
Employees Worked With
Ty Robinson
Jun 06, 2018 -

Ferman Buick-GMC responded

Thank you for your review, Yesenia!

May 19, 2018

"Superb customer service! "

- Ronludwin2737

Customer service is a prioriety at Ferman's Jeep/Dodge here in Land O' Lakes. Once they diagnois the problem, they immediately tell you how much, how long it will take and discuss several options with you. Their great customer service extends from the showroom, to parts, and to the service dept. You never feel pressured having to make an immediate decision when it comes to repairs! I highly recommend Ferman GM and Jeep/Dodge for ALL your vehicle needs.

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Recommend Dealer
Yes
Employees Worked With
Thomas (Last name escapes me)
Jun 04, 2018 -

Ferman Buick-GMC responded

Thanks for your review, Ron!

May 11, 2018

"Easy Service"

- Pats12

I brought my Yukon in for its first service and it was a breeze. Troy was very friendly and Had me in and out in less than 45 minutes. They also offer a hand wash which unfortunately I didn’t have the time to get done but appreciated the offer. Will definitely continue to service my Yukon with them.

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Recommend Dealer
Yes
Employees Worked With
Troy
May 14, 2018 -

Ferman Buick-GMC responded

Thanks for your review!

April 28, 2018

"replacement of motor in drivers seat, "

- LUCILLE LANGSTON

they always treat their customer with respect and the continually keep you informed of how the work is progressing. And they will offer you a loaner if you do not want to wait until repairs are done. With the service at Ferman i refuse to have any one else service my car. Great job FERMAN.

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Recommend Dealer
Yes
Employees Worked With
customer service TY
Apr 30, 2018 -

Ferman Buick-GMC responded

Thanks for your review, Lucille! We look forward to serving you in the future.

March 13, 2018

"Excellent"

- dbaker04

The service dept was very professional, friendly and attentative to what I had to say. They asked if I wanted a courtesy wash or not to save time.

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Recommend Dealer
Yes
Employees Worked With
Brandon Stanton
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Mar 14, 2018 -

Ferman Buick-GMC responded

Thanks for your review!

March 08, 2018

"Fast and efficient"

- Laura

Fast and efficient work on my red car Friendly courteous and polite Did the work well the car runs like new Would recomend to my friends and family

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Recommend Dealer
Yes
Employees Worked With
Jason godbout
Mar 09, 2018 -

Ferman Buick-GMC responded

Thank you Laura!

February 21, 2018

"Excellent, courteous service!"

- Kelly Martin

I found everyone I had an experience with was nothing but extremely polite. The service was excellent & courteous! Ty was great, he spoke to me very pleasantly & he was very helpful! This was the greatest experience I have ever had at a dealership! I will strongly recommend you to everyone I know. Thank you for being so friendly & nothing but the best

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Recommend Dealer
Yes
Employees Worked With
Ty Robinson
Feb 22, 2018 -

Ferman Buick-GMC responded

Thanks for your review, Kelly!

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