Ferman Chrysler Jeep Dodge RAM Wesley Chapel

Service vs Sales Service people are very helpful and polite. But, I would never buy another vehicle from Ferman, sales person wasn't too bad, but management "sucked" Service people are very helpful and polite. But, I would never buy another vehicle from Ferman, sales person wasn't too bad, but management "sucked" We waited almost six hours for the paperwork to be done, from before 3PM to almost 9 PM. I mentioned to the sales manager that we could use something to eat and he ignored us, just said they were short handed and we would have to wait. If we had to do it again we'd walk out and Ferman could have kept their 50,000 dollar van. More

Great Service Manager I wanted to take a minute and review my experience with the Service Manager Anthony. My wife and I purchased a 2018 Grand Cherokee last summer that I wanted to take a minute and review my experience with the Service Manager Anthony. My wife and I purchased a 2018 Grand Cherokee last summer that was having an issue we believed should be covered under the warranty. We were hearing a creaking noise in the under carriage frequently. The vehicle was first serviced in Feb. 2019 but the tech could not hear the noise. In October 2019 we returned the vehicle back to the dealership because the noise was much more noticeable. After discussing the issue with Anthony, he worked with the Tech to identify the problem and get it corrected. The service was covered under the warranty and my phone calls and personal encounter with Anthony were terrific. He is a true professional in your service department. He also worked it out to provide my wife a replacement jeep while our jeep was being serviced. Awesome work! Thanks so much Anthony! Mike Jackson More

Battery completely dead. Car hauled in. My Dodge Caravan died. Car was brought to the service center by AAA Service. I received excellent service from Brian Quest that prepared work order an My Dodge Caravan died. Car was brought to the service center by AAA Service. I received excellent service from Brian Quest that prepared work order and vehicle was taken for repairs very quickly. More

went for regular maintenance Staff was friendly and nice and service was done quickly. I haven't waited at the dealership for car to be done although they have a nice waiting area Staff was friendly and nice and service was done quickly. I haven't waited at the dealership for car to be done although they have a nice waiting area for customers. William called me as soon as my car was ready. More

Great Dealership The service department is outstanding. Individuals like Brian Guest are quick to understand what is needed and to make sure it happens. The friendli The service department is outstanding. Individuals like Brian Guest are quick to understand what is needed and to make sure it happens. The friendliness of everyone at Ferman has been a welcome change to many businesses. Mr. Cooper the service manager runs a great shop and my experience is they get it done right the first time. I drive 40 miles each way to have them service my SRT challenger. More

Excellent Brian always goes the extra mile to please. He is the best service writer that we have ever had anywhere. We just love his level of professionalism Brian always goes the extra mile to please. He is the best service writer that we have ever had anywhere. We just love his level of professionalism and his personal touch! This is my daughters first new vehicle and she/we trust Brian to take care of her needs. It can be a very challenging experience for a young lady to have her vehicle serviced by herself, but with Brian we do not have any concerns! We just love Brian! More

Custmer Experience at Wesley Chapel Ferman Dealership I had two experiences in one week; one with new car sales and the other with the used car sales force.Both experiences were very positive unlike a pre I had two experiences in one week; one with new car sales and the other with the used car sales force.Both experiences were very positive unlike a previous dealership that I had been to. Sales people were very pleasant, informative, no pressure and easy to work with.If they could not answer a question they stated such but said they would find out and did. At one point I had to wait a considerable time for finance due to connection at the DMV being slow, and I was continually informed of the progress ie not left waiting and wondering. I would recommend this dealership. I am a seasoned car buying customer and have been through this experience numerous times to be able to know. More

Anthony in the service department went above and beyond on helping me with my truck! Service department had my truck done in a timely manner. on helping me with my truck! Service department had my truck done in a timely manner. More

Always good service They have been servicing my Jeep for 7+ years and never had any major issues with the service that has been accomplished. They do good work. They have been servicing my Jeep for 7+ years and never had any major issues with the service that has been accomplished. They do good work. More

AWESOME PROMPT EXCEPTIONAL SERVICE...EVERYONE IS FRIENDLY AND EAGER TO ASSIST...THE WAITING AREA IS VERY CLEAN AND NICE...THEY MAKE SURE TO GET YOUR CAR BACK PROMPT EXCEPTIONAL SERVICE...EVERYONE IS FRIENDLY AND EAGER TO ASSIST...THE WAITING AREA IS VERY CLEAN AND NICE...THEY MAKE SURE TO GET YOUR CAR BACK TO YOU AS QUICKLY AS POSSIBLE...THEY RESPECT THAT YOUR TIME IS ALSO VALUABLE... More