Ferman Chrysler Jeep Dodge RAM Wesley Chapel

I just come here because it’s a dealer Prepare to be underwhelmed. I only have my truck serviced here because I know they only use factory parts and products, and the dealership is so large Prepare to be underwhelmed. I only have my truck serviced here because I know they only use factory parts and products, and the dealership is so large that they have the resources needed if they mess up. Had them make an expensive mistake once and they fixed it appropriately. Prices are higher han smaller places, service is average. My service advisor Tom never remembers me and never suggests any kind of maintainance. On my last service (oil change, fuel filters and transmission service) I specifically asked for all driveline fluids to be checked. None were. Not even washer fluid was topped off, low indicator light came on the very next day. Also three days later I received a recall notice in the mail. Of course now I have to go back because they didn’t address it while it was there. Be better. More

It was great! Quick service. Great customer service. Great techs. Very personable. Did not hinder my schedule. Faster than expected. Do not like the number of words Quick service. Great customer service. Great techs. Very personable. Did not hinder my schedule. Faster than expected. Do not like the number of words required for this survey. More

Excellent dealership My salesman Mark was off the day we came in, but Anthony helped us through every step of the way all day long while our deal was being finished. Mark My salesman Mark was off the day we came in, but Anthony helped us through every step of the way all day long while our deal was being finished. Mark made sure we were happy with everything even after we purchased. Would definitely recommend those two to anyone looking to purchase! More

Very POOR customer service Made us wait two hours to deliver car, while staff was in a meeting . Rushed paper work when I told I was leaving without buying car. I called later w Made us wait two hours to deliver car, while staff was in a meeting . Rushed paper work when I told I was leaving without buying car. I called later with question about how car worked . I was told I would get a call back . No call. I called and left a VM with sales manager and told him Ibhad question and no one called me back . He did not even call me back . Last time I or my family will do business with Fernan . More

Sales Rep and Finance Guy we’re great... great service The sales rep found the Jeep we wanted and had it delivered in the time we needed it. Although we ran into some issues with the paper work, everything The sales rep found the Jeep we wanted and had it delivered in the time we needed it. Although we ran into some issues with the paper work, everything ended up well in the end and we are extremely happy with the experience. More

Great Derick went above and beyond to make sure I had the car I wanted at the right price! I would recommend Ferman and Derrick to anyone looking for a new Derick went above and beyond to make sure I had the car I wanted at the right price! I would recommend Ferman and Derrick to anyone looking for a new to me car! More

Personal and professional service Our purchase experience at Ferman was enjoyable and we’d definitely buy from there again. We knew the exact vehicle/options we wanted, knew what we w Our purchase experience at Ferman was enjoyable and we’d definitely buy from there again. We knew the exact vehicle/options we wanted, knew what we were willing to pay, and just needed to locate one. Filippo was super helpful in finding our Rubicon for us and maintained excellent communications throughout the process (text, email and phone). Negotiating car purchases is generally not a fun time, but he went the extra mile in getting us a great deal and we couldn’t be happier. Will highly recommend him. More

Great service Had to bring my car in without appt. due to overheating. Was kept in touch by service dept. on problem and when car would be done. Had to bring my car in without appt. due to overheating. Was kept in touch by service dept. on problem and when car would be done. More

Excellent service Whether I have an appointment or not, the service is second to none. My truck is always ready at the time promised if not sooner. Whether I have an appointment or not, the service is second to none. My truck is always ready at the time promised if not sooner. More

Awesome Working with Kevin Hojnacki made it great. He knew the problem and handled it quickly and efficiently. Great customer service!! Thank you Chrysler f Working with Kevin Hojnacki made it great. He knew the problem and handled it quickly and efficiently. Great customer service!! Thank you Chrysler for everything you’ve done!! We appreciate it!! More