Ferman Chrysler Jeep Dodge RAM Wesley Chapel

Excellent attention from our sales person Jeff Moreno. Answered all our questions and went out of his way to be helpful. We felt valued and appreciated. He's a great asset for Ferman Answered all our questions and went out of his way to be helpful. We felt valued and appreciated. He's a great asset for Ferman More

This dealership provides great service, and great customer care. Brian is the best service advisor. customer care. Brian is the best service advisor. More

Great dealer and always they take care or you and your car like you are family best dealer in town car like you are family best dealer in town More

This was a great experience in buying my Jeep. I have always wanted one and the process was really quick and hreat I have always wanted one and the process was really quick and hreat More

Easy to make appointment. Service writer knew exactly what I needed and advised me on the availability of LED headlights. Hot Coffee! Service writer knew exactly what I needed and advised me on the availability of LED headlights. Hot Coffee! More

Hannah was great! Overall the people at the dealership are super nice and really welcome you. They handed out my boys hot wheel cars and plenty of snacks. Best experie Overall the people at the dealership are super nice and really welcome you. They handed out my boys hot wheel cars and plenty of snacks. Best experience I’ve had at a dealership. More

I took my car to get an oil change in September of 2022 to get an oil change, and the service tech sent me on my way with the cap off, sitting on the side underneath the hood of my vehicle. Oil spilled out to get an oil change, and the service tech sent me on my way with the cap off, sitting on the side underneath the hood of my vehicle. Oil spilled out of my vehicle and all over my driveway. Ferman Chrysler Jeep Dodge RAM of Wesley Chapel was nice enough to clean, detail the inside of the car and provide a free oil change. A part had to be replaced, and I had to wait a day or so for it to come, but they were able to make that happen. However, the scent of the oil spill still seeped through the car's vent. I took the vehicle in for another cleaning, and they did it for free again. I brought the car back for my oil change, and the battery light happened to be on, but the vehicle was only 22,000 miles, and was told that I needed an alternator at the price of 1,130 dollars. That did not sit well with me, given the mileage and year of my vehicle. I took the oil change, and they also took it upon themselves to charge me for a tire rotation that I did not ask for. Fine. Once I got my oil changed, I noticed my battery light was no longer on. I took my car to an independent mechanic for an alleged alternator who didn't charge me for a diagnostic. He said, "Ma'am, your car is absolutely fine, your alternator is fine, your dealer thinks they can play you because you are a woman." I said I know, but they played with the wrong lady. Thank you for your service, folks, but it's time to part ways. Bye, Ferman Chrysler Jeep Dodge RAM Lutz. More

Second car buying experience at the dealership. Car buying is never fun or exciting, but they make the process smooth and as easy as possible. Mo was my salesman and he was great! Car buying is never fun or exciting, but they make the process smooth and as easy as possible. Mo was my salesman and he was great! More

First and last time at this jeep service location. I thought I would try this jeep location since it’s on the way to my place of work. I Took my jeep in for a oil leak diagnose and to check my water I thought I would try this jeep location since it’s on the way to my place of work. I Took my jeep in for a oil leak diagnose and to check my water pump for play. My service advisor the first day seems to be ok, I got my inspection report to Review recommendations but I noticed that they didn’t test my battery, look at my brakes and a few other things, they also said I needed a engine air filter when I had that replaced 3 months ago at another dealer, how do you do a full circle inspection when you miss these key things? my advisor made of a boat load of excuses as to why certain things wasn’t checked and why I needed a engine air filter. It also took my advisor 2 days to contact my warranty about my concerns with the car. I asked him why did it take so long he stated that he was busy. What’s the purpose of a appointment if your just gonna kick my car to the back of the line. After ALMOST 2 WEEKS I got my car back they didn’t wash it, my coolant level was low and they didn’t clean up there mess when replacing my water pump. My engine cover was also not put back on right. Tried to contact service manager about my complaints still no call back after leaving a voicemail. Very disappointed in this dealership More

Exceptional service! Damir was very nice and knowledgeable. Highly recommend. Would go there again for service. Damir was very nice and knowledgeable. Highly recommend. Would go there again for service. More