Ferman Chrysler Jeep Dodge RAM Wesley Chapel

Quick service I was in for an oil change and expected it to take the usual hour or so. I was pleasantly surprised when the service advisor came and got me after 35 I was in for an oil change and expected it to take the usual hour or so. I was pleasantly surprised when the service advisor came and got me after 35 minutes and said everything was ready. They even took care of replacing my key fob battery which was nearly dead AS A COURTESY. That's what I call service! More

Dishonest and unprofessional We have had the worst experience. We leased a vehicle from them they messed up lease and our contract said a mileage price and the contract they sent We have had the worst experience. We leased a vehicle from them they messed up lease and our contract said a mileage price and the contract they sent to Ally was a higher mileage amount/ I found this out 3 years when my lease was up. I went and sat with Tom Frost- Finance manager. Total lies. He said he will fix and take care of us. Well we leased another car and paid them 4000 plus monthly amount due. Ally is now after us to pay more on miles and tires. We have tried to get this fixed with dealer and no one calls back. When we walked out of there we shouldn't of owed anything on miles. Plus Tom lied to our face because ally was coming after us for there error on contract which I had to submit my forms to dispute. Beats me why they gave us a contract and submitted another to Ally. Total fraud. Avoid this place you will save yourself a headache. All these years buying cars never met such unprofessional and dishonest people. Not looking out for customers at all or trying to have nice retention from people just pushing sales. More

Excellent Service Had an issue with the stability control light on my vehicle coming on intermittently and in calling Bill Clement found him to be knowledgeable and gre Had an issue with the stability control light on my vehicle coming on intermittently and in calling Bill Clement found him to be knowledgeable and great in getting the issue resolved quickly. I had taken my vehicle into another Jeep dealership two different times for a noise that occurred fairly often when making a hard left turn and neither time was it taken seriously. It also was taken care of by the service department in my first attempt at addressing the issue with Ferman’s service department. Appreciate the outstanding service. More

Shopping was a pleasure The dealership had more than ample vehicles to choose from and the one I picked seemed as if I ordered it. My sale rep (Metin Cihaner) was very profe The dealership had more than ample vehicles to choose from and the one I picked seemed as if I ordered it. My sale rep (Metin Cihaner) was very professional and knowledgeable, yet very friendly and personable. We felt at ease and respected by everyone there. Joe and Kathy Isgro More

Excellent Service I brought my car in for routine service and the staff was very professional. Kevin my consultant was great in helping me get my car arranged for serv I brought my car in for routine service and the staff was very professional. Kevin my consultant was great in helping me get my car arranged for service. More

Great experience I expected to be at dealership for four hours and it was half that .Mr Alvarez was quick and efficient and answered all my questions.He even got be a I expected to be at dealership for four hours and it was half that .Mr Alvarez was quick and efficient and answered all my questions.He even got be a better deal when he learned that I was a Vietnam Veteran.The car was exactly what I was looking for ,at a price I was comfortable with and I was not pressured to add on extra items that I did not want such as extended warranty.I would highly recommend this dealership and Miquel Alveraz .Lorrenzo was also very easy to deal with. More

It was great Kevin is very knowledgeable. Exceptional service and great deal. We pass other dealership just to come to Ferman and have our work done. Its worth Kevin is very knowledgeable. Exceptional service and great deal. We pass other dealership just to come to Ferman and have our work done. Its worth the drive More

Sheryl Falco was a pleasure and very knowledgeable to work with. There was a large inventory to find the perfect vehicle for me. Thanks Ferman. was a pleasure and very knowledgeable to work with. There was a large inventory to find the perfect vehicle for me. Thanks Ferman. More

The purchase was easy and quick. Everything about the purchase of the Jeep was smooth and easy. All of the staff were very helpful and helped us through the entire process. Everything about the purchase of the Jeep was smooth and easy. All of the staff were very helpful and helped us through the entire process. More

Amazing and easy experience. Way to go! I appreciate everything that you guys did and hope to do business again. Thank you very much for all your help. everything that you guys did and hope to do business again. Thank you very much for all your help. More