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Ferman Chrysler Jeep Dodge RAM Wesley Chapel - Service Center
Lutz, FL
1,079 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,079 Reviews of Ferman Chrysler Jeep Dodge RAM Wesley Chapel - Service Center
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June 02, 2017
Excellent Customer Service My family and I are from Naples FL, we were traveling North on I 75 when we got hit with a flying metal projectile that caused some damage to our vehi My family and I are from Naples FL, we were traveling North on I 75 when we got hit with a flying metal projectile that caused some damage to our vehicle. We called Ferman Chrysler Jeep and Karl Alvarez, the Sales Manager happened to answer the phone at 8PM on the Friday night of Memorial Day weekend. He had us bring the vehicle there , gave us a loaner at no charge , as their on site rental car service was closed for the night, so we could continue on our way, he even apologized profusely that he was sorry he could not give us the loaner with a full tank of gas, since their pumps were locked down for the night, too.Then he and his service dept went above and beyond to get the repairs done so that we could pick up the vehicle on Memorial Day on our way back home to Naples. We were so impressed that we decided to deal with them on the purchase of a Wrangler Sahara, the experience was great. Karl put us in touch with Sheryl Falco in Sales, and she did a fantastic job in working with us to make the deal happen. I can't say enough great things about this dealership, they truly took customer service to a new level. Very impressed, I would buy from them again in a heartbeat! More
by Laurie05
Employees Worked With
Karl Alvarez , Sheryl Falco
June 01, 2017
Fantastic quick service All the personal was very helpful and friendly. They made my experience enjoyable considering the fact I was there to get my car repaired. I will cont All the personal was very helpful and friendly. They made my experience enjoyable considering the fact I was there to get my car repaired. I will continue to have all my services done here. More
by T-Rev
Employees Worked With
Bob Copper
May 31, 2017
Service Thomas was great! He provided me updates with my car as I waited. He maintained a professional approach and from the time I've dealt with him, he is Thomas was great! He provided me updates with my car as I waited. He maintained a professional approach and from the time I've dealt with him, he is very kind. More
by Jess
Employees Worked With
Thomas
May 30, 2017
Excellent customer service Knowledge of vehicle. Timeliness of service. Overall courtesy. Integrity and honesty. Knowledge of product line and options. Fairness in discussing op Knowledge of vehicle. Timeliness of service. Overall courtesy. Integrity and honesty. Knowledge of product line and options. Fairness in discussing options and pricing. Overall professional attitude and knowledge. More
by Need for speed
Employees Worked With
May 24, 2017
Awesome job I have never been in a dealership like this before! I was truly amazed! Awesome lay out! Very proficient. Staff was very friendly and helpful I have never been in a dealership like this before! I was truly amazed! Awesome lay out! Very proficient. Staff was very friendly and helpful More
by Cuda ken
Employees Worked With
Thomas
May 21, 2017
Oil Change and a tire rotation I've been working with Tom on all my Dodge Challenger maintenance, oil changes, tire rotation, new tires, etc... He always goes out of his way to fit I've been working with Tom on all my Dodge Challenger maintenance, oil changes, tire rotation, new tires, etc... He always goes out of his way to fit me in and I always get great prices and outstanding service! Thanks! More
by RAM77
Employees Worked With
Tom Bambard
May 21, 2017
Brian is great Brian always is a great service manager, listens and answers my questions and understands I have to call my husband first! He is always great to work Brian always is a great service manager, listens and answers my questions and understands I have to call my husband first! He is always great to work with. More
by pattie
Employees Worked With
brian - don't know his last name
May 19, 2017
Quick Vehicle required manufacture recall work. I made an appointment and the vehicle work was completed within an hour time frame of my appointment time, w Vehicle required manufacture recall work. I made an appointment and the vehicle work was completed within an hour time frame of my appointment time, which is customary for the nature of the recall. More
by Bub
Employees Worked With
Tom
May 16, 2017
Service on Chrysler 300C As always, the service experience here has been excellent. Brian Guest in Service has always been great to work with. I would go no where else. As always, the service experience here has been excellent. Brian Guest in Service has always been great to work with. I would go no where else. More
by oldhippie
Employees Worked With
Brian Guest
May 15, 2017
Great Service Stopped by with a problem with my new 2017 Picifica which I purchased in Maryland. The folks in the service department jumped right on the problem an Stopped by with a problem with my new 2017 Picifica which I purchased in Maryland. The folks in the service department jumped right on the problem and in no time informed me of the solution. A new switch which they had to order. They transported me and my wife back to our Florida home and told us they would have the part the next day. Shot story they received the part and the seat stow problem was repaired per the time frame we were told. This is my place from now on when we return to our Florida home. More
by Harryhea
Employees Worked With
paperwork is in Florida
