Ferman Chrysler Jeep Dodge RAM Wesley Chapel - Service Center

Working with the customer I appreciate Brian Guest working with me and understanding that I am retired military and can not afford an expensive repair bill. They worked with m I appreciate Brian Guest working with me and understanding that I am retired military and can not afford an expensive repair bill. They worked with me to get me back in my vehicle. He and the technician helped me out and I appreciate it very much. I will say that being a engineering technician I was disappointed in the engineering of my vehicle. The hydraulic power steering system they replaced was noisier and might of used more engine power but it let you know when it was failing and was a lot cheaper to replace. You should be able to change out the control box or the electric motor on the rack and pinion system. No part should cost that much, Nobody should have to pay over 2k for a single repair. Also this problem exist on the 2015 model and is covered by recall. This should be the same the danger is there for the 2013's as well as the 2015's. I will never purchase another Dodge because of this. More

service The service, sales and customer service is exceptional! Bill Clements jr. is a caring, people oriented person who takes time to understand any concern The service, sales and customer service is exceptional! Bill Clements jr. is a caring, people oriented person who takes time to understand any concerns and assures the customer the vehicle will be serviced correctly! The sales department, especially Mike Petrakis, is the same way...very people/customer oriented! You feel like family! More

Bob Cooper is a true asset. He’s very patient and knowledgeable. One reason I keep buying Jeeps is because of his service department. Robert & Jacque Harmon knowledgeable. One reason I keep buying Jeeps is because of his service department. Robert & Jacque Harmon More

Brian always has exceptional customer service. He is extremely easy to work with and feel he has our best interest in mind. We bought our Jeep at a different dealer but feel we are better taken care of extremely easy to work with and feel he has our best interest in mind. We bought our Jeep at a different dealer but feel we are better taken care of here. If we buy again it will be there. More

Anthony did a great job with our Pacifica. He kept us up to date and made the experience great. Car was clean and all worked as promised. to date and made the experience great. Car was clean and all worked as promised. More

Great Service I waited at the dealership for service to be carried out. Service Representative was courteous and the work on my car was carried out in a very reason I waited at the dealership for service to be carried out. Service Representative was courteous and the work on my car was carried out in a very reasonable amount of time. More

Excellent service Oil change and tire rotation was prompt. My service advisor was helpful and courteous. He explained the details of service and the length of time nee Oil change and tire rotation was prompt. My service advisor was helpful and courteous. He explained the details of service and the length of time needed for completion.The waiting room was comfortable and clean. More

Excellent!! William was great. Got me in even though I didn't have an appointment. Friendly, kept me posted on progress. Very nice experience. Tony Jones William was great. Got me in even though I didn't have an appointment. Friendly, kept me posted on progress. Very nice experience. Tony Jones More

Great service! My service advisor, Anthony Cagley, fit me in without an appointment and took care of the engine lights that came on. Anthony was great and made sure My service advisor, Anthony Cagley, fit me in without an appointment and took care of the engine lights that came on. Anthony was great and made sure that I was taken care of. More

Service dept. was excellent and was corteous and very accomodationg. Took my truck in last minute to rectify the situation I had experienced later in the day. accomodationg. Took my truck in last minute to rectify the situation I had experienced later in the day. More