Ferman Chrysler Jeep Dodge RAM Wesley Chapel - Service Center

Always a good experience I drive from Lakeland to come to Ferman, when you find a good service center you stay with it. Keeping this car running is very important to us. I drive from Lakeland to come to Ferman, when you find a good service center you stay with it. Keeping this car running is very important to us. More

Best visit I have been at this location several times for service before with not the best outcome. This past visit was by far the best I have ever had and would I have been at this location several times for service before with not the best outcome. This past visit was by far the best I have ever had and would definitely consider going there for routine maintenance. Thanks to Savannah i was kept informed as to where they were in the process of repairing my vehicle. More

Very courteous and friendly Savannah ws my service adviser and she was delightful. I feel like I hace a new friend and will definitely come back next tim e I need service. Savannah ws my service adviser and she was delightful. I feel like I hace a new friend and will definitely come back next tim e I need service. More

Exceptional service from Brisn Brian checked my vehicle in as soon as I arrived and delivered as promised. He kept me informed as the service was being completed. Very professional Brian checked my vehicle in as soon as I arrived and delivered as promised. He kept me informed as the service was being completed. Very professional! More

Awesome Service Dept Great. Overall experience was amazing customer service department did great. Just took the truck in for recalls and was amazed at the service I got Great. Overall experience was amazing customer service department did great. Just took the truck in for recalls and was amazed at the service I got More

Very Accommodating In addition to my routine service I had a problem with my passenger seat, which I had never had with any Jeep I have owned. (my current one is a 2015 In addition to my routine service I had a problem with my passenger seat, which I had never had with any Jeep I have owned. (my current one is a 2015 Jeep Grand Cherokee). The service department took the seat apart and oiled it, put it back together and the squeak is gone. I was very happy with the accommodation of this service. More

In early, out early. I arrived early and was waited on and queued for service before my scheduled appointment. I appreciate the efforts to have my service attended to in I arrived early and was waited on and queued for service before my scheduled appointment. I appreciate the efforts to have my service attended to in a timely manner. More

EXTREMELY POOR I took my 2016 Challenger 392 Hemi Scat Pack Shaker in for its very first service, an oil change and tire rotation. The service technician scratched m I took my 2016 Challenger 392 Hemi Scat Pack Shaker in for its very first service, an oil change and tire rotation. The service technician scratched my wheel. I didn't realize it until about a week later since I garage (only 5600 miles) it most of the time. I also notified the service department representative three times before getting a reply. They said it looked like curb damage and only offered to have it fixed at a discounted price since there is no proof it occurred there. I know that to be false since I take the utmost care of my car and literally treat it like one of my children. I have learned a valuable lesson, take pictures or a video of your vehicle before taking it in for service! Do not assume that since they are an official Dodge dealer that they care about your vehicle. I would highly recommend to NOT take your vehicle here for any kind of service. More

Comfortable and quick Very happy with service! Quick, friendly, and comfortable I didn’t want to rotate tires cause of price, but after reading up on it. I think it was wi Very happy with service! Quick, friendly, and comfortable I didn’t want to rotate tires cause of price, but after reading up on it. I think it was wise to get it done after 12000 miles. More

Good Experience BEING EARLY FOR MY APPOINTMENT, I ASSUMED THAT I WOULD BE WAITING. HOWEVER, I RECEIVED HELP VERY PROMPTLY AND MY WAIT WAS PLEASANT AND ABOUT AS MUCH BEING EARLY FOR MY APPOINTMENT, I ASSUMED THAT I WOULD BE WAITING. HOWEVER, I RECEIVED HELP VERY PROMPTLY AND MY WAIT WAS PLEASANT AND ABOUT AS MUCH TIME AS I HAD SCHEDULED. More