Ferman Ford - Service Center

Recall Had recall was told it had been taken care earlier. So they sprayed the area and it would be ok. No other service needed. Thanks Had recall was told it had been taken care earlier. So they sprayed the area and it would be ok. No other service needed. Thanks More

very satisfactory visit Went in for maintenance on my vehicle and received prompt and excellent service. Intend to return soon for other service that was pointed out to me b Went in for maintenance on my vehicle and received prompt and excellent service. Intend to return soon for other service that was pointed out to me by Louis and green team member who worked on the car. More

Above and beyond customer service. Louis went above and beyond the expected customer service. Not only did he repair my issue for less than the estimated amount, he fixed a recall issue Louis went above and beyond the expected customer service. Not only did he repair my issue for less than the estimated amount, he fixed a recall issue that I was unaware was issued for my F150. More

Great experience I went in for routine maintenance on my vehicle and was very pleased with the service I received. I will be returning for future maintenance. I went in for routine maintenance on my vehicle and was very pleased with the service I received. I will be returning for future maintenance. More

Very satisfied! I was in and out in 1 hour 15 minutes and treated with great courtesy and kindness. Will certainly return for future car Maintenance! Satisfied! I was in and out in 1 hour 15 minutes and treated with great courtesy and kindness. Will certainly return for future car Maintenance! Satisfied! More

Horrible Dealership Don't go there. I made an appointment THREE weeks in advance to do recall service on two airbags. First, I was told on the phone in advance I had THRE Don't go there. I made an appointment THREE weeks in advance to do recall service on two airbags. First, I was told on the phone in advance I had THREE recalls, then two, then they weren't sure. Then, I asked for the Mazda service adviser to call me back. I never got a call back from him, only several reminders of my appointment. I asked more than once to talk with the service adviser. I was promised he would call. He never did. I showed up for my appointment to be told the airbags weren't in stock--THREE weeks after I made my appointment. The service adviser, Randall, told me he didn't even know I'd called. The calls reminding me of my appointment must have come from a "call center." So, I wasted a morning, no apology, no reason why the dealership would thrice call to confirm my appointment when they didn't have the parts to do the recall. Meantime, I was treated to several other service advisers arguing (in front of me, a customer) about where a car had been sent for service--the red team, blue team, purple team, whatever. The guy who sent it to the wrong "team" was told they had to keep the "teams" busy because that's how they made money. Great. Terrible way to do business. Awful. Go anywhere for service. Just not here. More

Great Got in and out of the service dept. in no time and had a good cup of joe no hassles.Keep up the good work Got in and out of the service dept. in no time and had a good cup of joe no hassles.Keep up the good work More

Thank You Jeff To be honest, I wouldn't have recommended this dealership since being taken over by Ferman. We have been in several times for the same unresolved issu To be honest, I wouldn't have recommended this dealership since being taken over by Ferman. We have been in several times for the same unresolved issues to no avail until we were fortunate enough to get Jeff. He took amazing care of us and made sure everything was fixed properly before letting us take our vehicle home. It was nice for a change that someone actually cared. Thank You Jeff. More

Good job God job got the the job done and I was happy and the customer service he did a fine job getting it done for my family God job got the the job done and I was happy and the customer service he did a fine job getting it done for my family More

Service Dept The dealership has performed efficiently each time I have used them for service. No complaints. Great job. We will use them in the future as well. The dealership has performed efficiently each time I have used them for service. No complaints. Great job. We will use them in the future as well. More