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Ferman Ford - Service Center

Clearwater, FL

4.4
3,133 Reviews

3,133 Reviews of Ferman Ford - Service Center

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May 14, 2012

Took my 08 Mercury Mariner with 43707 miles(at the time) to have it fixed after noticing a tansmission fluid leak in front of my car. The car has a powertrain waranty until May 2013 or 100.000 total miles.) More

by jaceki
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeremy Bauer
May 29, 2012 -

Ferman Ford responded

We are sorry to hear that your experience with our dealership was anything less than exceptional. We appreciate all of our customer feedback as we strive to provide the highest level of quality, service, and customer satisfaction. We regret to inform you that your repairs were not covered under warranty; however, we have done everything within our means to satisfy the situation. I welcome you to contact me at your convenience should you wish to discuss this issue with me personally. Regards, Megan Gillespie, Customer Relations. mgillespie@newcountrysideford.com

May 13, 2012

Made appointment with Quick Lube for service at 11:30 AM. I was there on time, maybe a few minutes early, but they didn't even take my vehicle into the shop until 12:15. The did the oil change and recommende More

by WrightStuff22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James= Quicklube
May 14, 2012 -

Ferman Ford responded

Thank you for sharing your feedback with us. We appreciate your business and we are glad you came to see us, and I do apologize for the inconvenience and waiting time you have described. Our customer relationships are important to us and we strive to offer complete satisfaction and exceptional service on each and every visit. Please do not hesitate to contact me personally if there is anything we can do for you, and we hope to see you again soon! Thanks again, Megan Gillespie, Customer Relations. mgillespie@newcountrysideford.com

May 07, 2012

I met Jeremy when I had to go to the dealer to chip keys & a fob made. The price was reasonable and far less than Walker Ford had quoted me. I asked Jeremy for estimates on tires for my 2003 Mach 1. That a More

by tlhughes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Bauer , Jeremy Bauer
May 08, 2012 -

Ferman Ford responded

Thank you for sharing your experience with us! We are so glad we were able to help you find what you were looking for; it was a pleasure to work with you. Jeremy will be happy to hear that you appreciated his hard work and we all hope to see you again soon. Don't forget to take advantage of our exclusive Facebook and Twitter specials on your future visits! Regards, Megan Gillespie, Customer Relations. mgillespie@newcountrysideford.com

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