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Fertitta Chevrolet

Houston, TX

4.9
1,044 Reviews

16801 Feather Craft Ln

Houston, TX

77058

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1,044 Reviews of Fertitta Chevrolet

January 11, 2017

New Truch Buying Experience It was the Best experience I have ever had buying a vehicle. The Salesman, Finance, and the People responsible for my Trade In made this transaction b More

by david
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Audrey Wiggins 5 star, Brett Barr, Pastor Osorio, Joan McKinney, Bobby Houston
Jan 12, 2017 -

Fertitta Chevrolet responded

We are happy to hear your feedback. Thanks so much for giving us the opportunity to earn your business. We will certainly pass the kind words along to the team. Please let us know if we can do anything further to help. Regards, Norman Frede Chevrolet Team

January 08, 2017

Always an excellent experience Brett took his time to explain everything to me. No pressure. He worked with my budget and wasn't pushy. He's a great guy More

by Amanda1982
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Barr
Jan 09, 2017 -

Fertitta Chevrolet responded

Your fantastic review was quite a refreshing read! Congratulations on your new vehicle. We are happy Brett provided you with pressure-free, efficient and well-informed customer service. Regards, Norman Frede Chevrolet Team

January 05, 2017

Great Customer Service When I went to Norman Frede Chevrolet I was treated very respectfully and got the truck I was looking for and settled on a fair price. I would highly More

by silveradomidnight
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy Williams
Jan 06, 2017 -

Fertitta Chevrolet responded

Thank you so much for sharing your car shopping experience with us. We're happy to hear you were able to find what you were looking for including standard-setting customer service from Jimmy and the rest of the Norman Frede Chevrolet team. Thank you for choosing us for your automotive sales and service needs and we look forward to meeting all your future needs the next time you need us. Regards, Norman Frede Chevrolet Team

December 30, 2016

Excellent My son and I came to Norman Frede to see vehicles we saw online. Mr. Williams was very helpful and informative, I got the deal we wanted.Overall easy More

by Easy and stress free
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pastor Osorio, Jimmy Williams
Jan 04, 2017 -

Fertitta Chevrolet responded

Thank you for leaving us this great review. We are very happy to hear that Mr. Williams could be so helpful and informative during your recent visit with us. We appreciate your recommendation as well. We look forward to seeing you back again in the future! Take care. Regards, Norman Frede Chevrolet Team

December 29, 2016

New Camaro! We went to Norman Frede to look at a couple of Camaros I found online. Jimmy was the only one to come see if we needed any help! Right away his profes More

by RMunguia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy Williams
Dec 30, 2016 -

Fertitta Chevrolet responded

It was a pleasure to read about your first buying experience working with Jimmy. Congratulations on your new vehicle! Our top priority is delivering informative service at an efficient pace, without making our guests feel rushed or pressured in any way. It's delightful to know that we were able to provide you with such a memorable and pleasant experience. Thank you for taking the time to write this outstanding review. We look very forward to seeing you again in the future! Regards, Norman Frede Chevrolet Team

December 27, 2016

Poor service Had a coolant flush. Staff was friendly. Had shuttle to take me home but a few days later my truck said low Copland level and I had to buy some dex-co More

by XRAYERGUY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jose Guevara
Dec 27, 2016 -

Fertitta Chevrolet responded

I’m sorry to hear about your recent visit to our dealership. Our customers are our top priority, and we do apologize if your vehicle's service needs have not been met. Please contact me at your earliest convenience. I’d like to further understand what happened and address these concerns. I look forward to hearing from you. Sincerely, Suzanne; Customer Relations; (281) 486-2219

December 27, 2016

Great Mr. Williams showed us different vehicle colors and interior variations. Explained the different models and answered questions. Great people person ea More

by Adcastro7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy Williams
Dec 27, 2016 -

Fertitta Chevrolet responded

Thank you for taking the time to write this 5-star review. We strive to provide courteous service to all our guests and are glad to hear that we helped you find the car you were looking for. Please keep us in mind for your future auto needs as our team is always here to assist you. Regards, Norman Frede Chevrolet

December 14, 2016

Our new family car! My husband and I came here in search of a family car, and found exactly what we were looking for. I highly recommend this dealership. As soon as we st More

by Lyanna99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy Williams
Dec 15, 2016 -

Fertitta Chevrolet responded

Thank you so much for sharing your car shopping experience with us. We're happy to hear you were able to find what you were looking for including standard-setting customer service from the Norman Frede Chevrolet team. Thank you for choosing us for your automotive sales and service needs and we look forward to meeting all your future needs the next time you need us. Regards, Norman Frede Chevrolet Team

December 13, 2016

Stellar Sales Staff & Service Dept For the 24 years I have lived in Texas, I have bought all my cars at Norman Frede Chevrolet. They offer the best customer experience!!! From trade-in, More

by Loyal Customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charlton Cotton, Brett Barr, Clarice Blanks
Dec 14, 2016 -

Fertitta Chevrolet responded

Thanks so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Regards, Norman Frede Chevrolet Team

December 13, 2016

Easily THE best car buying experience i've ever had! ... and I have purchased 2 new cars and 4 used cars in the last 5 years alone. From the initial inquiry, to the test drive, to price negotiating, a More

by That Robert Guy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charlton Cotton, Marcus Martin
Dec 14, 2016 -

Fertitta Chevrolet responded

Thank you so much for your feedback. We greatly appreciate the opportunity to work with you and earn your business. We will be sure to share your feedback with Marcus. Please let us know if we can ever help you in the future. Regards, Norman Frede Chevrolet Team

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