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Fette Ford Kia
Clifton, NJ
1,583 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,583 Reviews of Fette Ford Kia
April 30, 2020
I am happy that I used Fette Ford as my Car Dealership for my 2020 Ford Edge. My salesman was Jon Schatzberg who walked me through this entire process during these trying times. I would definitely recom for my 2020 Ford Edge. My salesman was Jon Schatzberg who walked me through this entire process during these trying times. I would definitely recommend Fette Ford and Jon Schatzberg. More
by Dmpych1206
Employees Worked With
Jonathan Schatzberg, Kimali Ricketts
April 23, 2020
Curbside pickup was fantastic. They went above and beyond to make us feel safe. Paperwork all done online. Was a great experience. Would recommend this to anyone. to make us feel safe. Paperwork all done online. Was a great experience. Would recommend this to anyone. More
by TPLUVESFAM
Employees Worked With
Paul Batista, Jonathan Schatzberg, Daniel Pego, Christina Gaboda
April 15, 2020
Lack of Understanding During COVID-19 Pandemic People and businesses show their true colors during times of crisis and during the COVID-19 pandemic Fette Kia has showed me that they have zero compa People and businesses show their true colors during times of crisis and during the COVID-19 pandemic Fette Kia has showed me that they have zero compassion, empathy and understanding for their customers and are clearly only focused on fattening their wallets. I am a teacher who is currently financially struggling due to the current health crisis and I have been a loyal Kia customer for 6 years. After returning my leased Kia Optima this past February, I was hit with a bill of $993. PLEASE BEWARE and do not make the same mistake I did by trusting this car dealership. I have referred 3 friends during my time as a customer and now feel the need to apologize to each of them because I was clearly mistaken. During my second Kia lease, I was conned into adding a "full coverage" insurance package to my plan (which conveniently added another $100 to my monthly payments) under the guise that I would not have to pay a single cent out of pocket when returning my lease, even if I had damages. What was left out of that conversation was that it only applied IF I were to lease another Kia after returning my current lease. Since I was not in the position to lease another car at the time, I was hit with a $400 restocking fee (NEVER mentioned in any conversation) and a $290 damage fee (for a 3 inch scratch on the side of the car). But it doesn't end there - I received an email from Kia Motors Finance in January stating that I had, and I quote, "reached the date or number of payments you originally specified when you initiated your recurring payments. The payment schedule is now disabled." I returned my car at the beginning of February and the salesman I spoke with said I was good to go. I was hit with another month's payment for February, even though I was told, BY THE FINANCE DEPARTMENT THEMSELVES, that I was paid in full. Add on another $45 in taxes and fees and here I am with a bill of $993. The worst part of this entire process was when I reached out to the dealership as well as many Kia executives explaining my current situation and asking for some assistance and leniency. What I was met with was ZERO compassion, ZERO understanding and ZERO care. Even after acknowledging that the emails about my payments were misleading and often confuse customers, there was no flexibility or understanding. After explaining my situation and reviewing the fact that I've been a loyal and upstanding customer who has never missed a payment or even made a late payment in 6 years, no help or assistance was offered to decrease the amount I owed. The only "solution" she suggested was a 30-day extension for my bill. 30 days? Really Kia? THE WORLD IS SHUT DOWN, people are dying, people are out of work and struggling to make ends meet and the best you can do as a multi-billion dollar corporation is give a 30-day extension? Way to show you care about your customers. I have many family and friends that are customers of other dealerships who have been extremely helpful and understanding during this pandemic (waving fees, coming up with payment plans, etc.) and I foolishly expected the same from Kia. I was sadly mistaken. I am shocked and appalled by the lack of care and flexibility I've experienced with a company I was so loyal to and I am writing this review to ensure that others will not be conned as well. More
by angieabdel4
Employees Worked With
Paul Batista, Kevin Happle, Dennis Yosco, Nick Ramrup, Rami Zeidan, Kimali Ricketts, Daniel Pego
March 25, 2020
Fette dealership was very helpful and friendly definitely would recommend to others interested in purchasing a vehicle. We dealt with Johnathan and he was very helpful and knowledgeable. would recommend to others interested in purchasing a vehicle. We dealt with Johnathan and he was very helpful and knowledgeable. More
by Mlouison
Employees Worked With
Paul Batista, Jonathan Schatzberg
March 23, 2020
pleasant, efficient and thorough We were very pleased with the staff... we told them what we wanted and asked them if they could meet our needs...with just a little back and forth, we We were very pleased with the staff... we told them what we wanted and asked them if they could meet our needs...with just a little back and forth, we agreed to a number and drove away with the car that evening. More
by gmcgee
Employees Worked With
Juan Mejia
March 23, 2020
Went on a Saturday morning early to get the vehicles first service. The service manager was the first person to welcome me I instructed him on the things to be done. Told me to wait in the waiting room first service. The service manager was the first person to welcome me I instructed him on the things to be done. Told me to wait in the waiting room and they would call me when the vehicle was done they were done in about an hour. I’ll rate the expierence a five star for the way I was treated More
by tmanganello00
Employees Worked With
Anthony Rubino
March 22, 2020
I went in for routine oil change ,they were very professional and assured me my vehicle would be done by a certain time and it was.I would definitely recommend them to all my family and friends professional and assured me my vehicle would be done by a certain time and it was.I would definitely recommend them to all my family and friends More
by Dave
Employees Worked With
Anthony Rubino, Elizabeth Talbott, Karissa Berrios
March 15, 2020
It was an amazing experience. Everyone at the dealership was so kind, especially Ray! I would definitely recommend my friends and family to your location. was so kind, especially Ray! I would definitely recommend my friends and family to your location. More
by Jennmarie.paulino
Employees Worked With
Ray Hernandez
March 14, 2020
Kenny has assisted me now for my 2nd lease and each has been most professional and attentive in meeting my needs! He’s the best! been most professional and attentive in meeting my needs! He’s the best! More
by tonybaker79
Employees Worked With
Paul Batista, Dennis Yosco, Kenny Gilyard, Christina Gaboda
