Fields BMW South Orlando

The maintenance department goes above and beyond to accommodate their customers. I did not schedule a car, but was able to get one as a service was going to take longer than expected. accommodate their customers. I did not schedule a car, but was able to get one as a service was going to take longer than expected. More

Although their labor rates are astronomical the Tech who repaired my car was good. Two year warranty on work performed. repaired my car was good. Two year warranty on work performed. More

Nancy is a great representative of the. BMW brand. Very professional and responsive to customer needs. Well done! Scott BMW brand. Very professional and responsive to customer needs. Well done! Scott More

My rep. Mr Angel Mercado was courteous and professional. He listened to my concerns and was able to solve all my concerns. I would recommend Mr Mercado to a Mr Angel Mercado was courteous and professional. He listened to my concerns and was able to solve all my concerns. I would recommend Mr Mercado to anyone going to Fields BMW South Orlando More

Very open and no hiding any special fees. No pressure at all. Provided the Genius service that showed all of the bells and whistles available. Would highly recommend No pressure at all. Provided the Genius service that showed all of the bells and whistles available. Would highly recommend More

I received an excellent service since day one when i order a car ,super friendly and professional customer service order a car ,super friendly and professional customer service More

I recently had the pleasure of working with Jay Fitzgerald while purchasing my new car, and I couldn’t be happier with the experience! From the moment I walked in, Jay was friendly, professional, a Fitzgerald while purchasing my new car, and I couldn’t be happier with the experience! From the moment I walked in, Jay was friendly, professional, and incredibly knowledgeable. He took the time to understand exactly what I was looking for and guided me through every step of the process with patience and expertise. Jay made what can often be a stressful experience feel seamless and enjoyable. He was never pushy, always transparent, and went above and beyond to ensure I got the best deal possible. His attention to detail and commitment to customer satisfaction truly set him apart. If you’re in the market for a new car, I highly recommend asking for Jay Fitzgerald. He’s the kind of salesperson who genuinely cares about his customers and will make sure you drive away happy! More

I had the pleasure of working with Al Smith, he had been a perfect delight through out my transaction. I truly love my new X3 especially the color that Al recommended. Thank you great service, Norris and Ca a perfect delight through out my transaction. I truly love my new X3 especially the color that Al recommended. Thank you great service, Norris and Camille Daniel More

I had high hopes when I purchased my 2019 BMW X3 from Fields BMW South Orlando, but my experience with both the car and the dealership has left me deeply frustrated. Five years later, my X3 is valued at Fields BMW South Orlando, but my experience with both the car and the dealership has left me deeply frustrated. Five years later, my X3 is valued at a measly $6,500 for a trade-in, and I can’t help but feel let down by BMW’s engineering and the dealership’s role in this mess. The trade-in document dated 3/6/25 lists the X5’s market value selling price at $81,075, and my 2019 X3 trade in allowance at a measly $6,500. This stark contrast highlights how these mechanical failures have devastated the car’s worth. The car’s engine mounts have completely disintegrated, and there’s an engine coolant leak—issues that shouldn’t be plaguing a vehicle that’s only five years old. These aren’t minor wear-and-tear problems; they’re significant design flaws that have tanked the car’s value and left me footing the bill for repairs. I expected more durability from a luxury brand like BMW, especially at the price I paid. Instead, I’m stuck with a car that feels like a money pit, and the trade-in offer reflects how much these issues have devalued it. When I brought this up with Fields BMW South Orlando, I didn’t feel like they took my concerns seriously or offered any meaningful solutions beyond expensive repairs at my full expense. I get that dealerships don’t design the cars, but I’d hoped for more accountability or support—maybe a goodwill gesture or assistance with BMW corporate—considering I bought the car from them. Instead, it felt like they washed their hands of it once the sale was done. The staff were polite enough during the buying process, and the showroom is nice, but that doesn’t mean much when the product fails you and the follow-up feels lackluster. I’m disappointed in BMW for building a car with such costly flaws so early in its life, and I’m frustrated with Fields for not stepping up when it mattered. If you’re considering buying here, just know that the shiny BMW badge might come with hidden costs down the road—and don’t expect much help when things go south. More

This dealership was possibly the most disorganized dealership I have ever dealt with. I contacted them thru Gargurus for one of their vehicles offered for sale. Next day someone named Tamysha email dealership I have ever dealt with. I contacted them thru Gargurus for one of their vehicles offered for sale. Next day someone named Tamysha emailed me with all kinds of sales talk. I called her, left her a voicemail and followed up with an email. I never heard back from her! Later that morning a slesman named Miles Colon contacted me assuring that the vehicle in question was available. After many hours of phone conversion, emails and numerous texts discussing the vehicle, I received a text from him later that day that the car was already sold! No apologies for wasting my time! How can a vehicle which has been sold, still has running ads in many websites, yet the sales staff knows nothing about it? This is a sign of a very disorganized dealership! They wasted many hours of mine, and their time! I attempted to contact the dealership's general manager, but I was informed that he was gone all week. I then asked to talk to the sales manager, Lissette Gonzoles. I was transferred to her extension and got a recording. I attempted to leave her a voicemail, but her box was full and would not take any messages! I called the receptionist back, she took down my information and assured me that she would pass the message to Gobzoles and have her call me. She never did call me! Extremely poor attitude and communication for a sales manager! A simple and a logical action that any reputable dealership can take is, once a car is sold, notify the staff immediately and take the ads off. But that was too logical for Fields BMW of South Orlando! I definitely do NOT recommend this dealership. Update: A new sales manager, Mikhail Bouzko, wrote a nice apologetic response and promised to contact me. So far. I have not heard from him either! More