Fields BMW South Orlando

Very disappointed with Garret’s lack of customer service. I brought my 2019 BMW 430i to Fields BMW in Orlando for and was told on January 23rd by the shop manager my wheels have a known defect and would I brought my 2019 BMW 430i to Fields BMW in Orlando for and was told on January 23rd by the shop manager my wheels have a known defect and would are covered for replacement. (smooth worm-like trails under the smooth clear coat, no damage to the wheels or any curb rash). The shop took photos of the part numbers, and indicated they were ready to order. I was then told by the service advisor (who has been great) that the wheels will not be covered. I asked her for her service managers review to replace the known defect under goodwill which according to BMW via NTHSA published rate. At first they claimed it was not eligible for goodwill until I showed them the goodwill matrix, and suddenly goodwill was eligible. It took nearly a week to be offered a fraction of the published rate. The service manager Garret took nearly another week to respond and did not honor BMW’s goodwill policy for the age / mileage of the car. Garret hid behind my service advisor. Never contacted me directly to discuss the problem further or explain why they suddenly backtracked. I received a pice quote from my advisor which is extremely inflated according to two other price quotes for the same part numbers from two separate BMW dealers. I was never given a price breakdown or any explanation why they will not honor BMW published goodwill rate . This isn't very poor communication; it's unprofessional and disrespectful to a loyal BMW customer (this is my 5th BMW). The issue remains unresolved nearly a month later. (Jan 23 - February 19th). I am the original owner with only 26,500 miles, exclusively serviced by BMW service history, with extended Platinum warranty. Which claims it protects the resale value. My service advisor has been great. More

Nice facilities like I would expect from a BMW dealership. Not as congested as Winter Park location. dealership. Not as congested as Winter Park location. More

A clean and professional dealership. Josephine was great and kept me informed on the progress of serving my car. Josephine was great and kept me informed on the progress of serving my car. More

The experience was flawless super easy nice and fun Miguel Rodriguez was the best Client Advisor!! Miguel Rodriguez was the best Client Advisor!! More

I appreciate Fields. Location is convenient, great hospitality and pleasant professional staff. The one downfall is they are expensive as I a sure many will agree, but al Location is convenient, great hospitality and pleasant professional staff. The one downfall is they are expensive as I a sure many will agree, but all the good stuff comes with a price. I feel confident my concerns are always resolved. Mike is my advisor and he is always very helpful, professional and polite More

Great communication especially from my Advisor Angel Mercado who was informing me of all my maintenance issues and also offering a great hospitable welcoming lounge area with food and drinks while I wai Mercado who was informing me of all my maintenance issues and also offering a great hospitable welcoming lounge area with food and drinks while I waited. BMW has their stuff together Thanks guys More

We love Fields BMW, every staff member is amazing, especially Merarie!! She is amazing and always ready to help. The entire staff at Fields has your best interest and always ready to help. Thank yo especially Merarie!! She is amazing and always ready to help. The entire staff at Fields has your best interest and always ready to help. Thank you Merarie for always helping us!! More

Andres is very professional never using any sales pressure techniques. He knows anyone considering a BMW is familiar enough with the car all he needs to do is present it without embellishment. He’s v pressure techniques. He knows anyone considering a BMW is familiar enough with the car all he needs to do is present it without embellishment. He’s very patient and lets the buyer take their time in decision making. We will highly recommend Andres to anyone considering a BMW. More

Al Smith works hard to find the right car for you. The whole staff is courteous and respectful during the entire buying process. The whole staff is courteous and respectful during the entire buying process. More

Just purchased an X5 from Fields BMW South Orlando. Andy was my salesperson. I've owned Honda, Toyota, Mazda, and Audi. been driving Audi's the past 11 years, A4, Q5, S5. This was the best buying exper Andy was my salesperson. I've owned Honda, Toyota, Mazda, and Audi. been driving Audi's the past 11 years, A4, Q5, S5. This was the best buying experience I've had. Relaxed environment, professional and courteous. And the X5 feels far more premium than my Audi's. More