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Fields BMW South Orlando

Orlando, FL

4.5
525 Reviews

9750 South Orange Blossom Trail

Orlando, FL

32837

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525 Reviews of Fields BMW South Orlando

June 04, 2017

Best experience ever! From the beginning, Mikhail made every effort to make sure that he found me the car I was looking for. We communicated back and forth through text alm More

by agarmaza
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andy Woodfield, Halie Geist, Mikhail "Mike" Bouzko
Jun 05, 2017 -

Fields BMW South Orlando responded

Thank you for your kind words. We appreciate your feedback and if there is anything else we might be able to do to heighten your experience with us further, please let us know. You may reach me at frank.fernandez@fieldsauto.com or via phone at (407) 956-6300. Thanks again, Frank Fernandez, General Manager, Fields BMW South Orlando.

May 30, 2017

Excellent service and pricing. Everyone we worked with seemed very personable and extremely nice. No pressure from the sales people, their pricing was really great and offered us More

by CodyX5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jay Fitzgerald, Al Smith, Mikhail "Mike" Bouzko
May 31, 2017 -

Fields BMW South Orlando responded

Thank you CodyX5 for your feedback regarding both our Team and the Winter Park location. I'll be sure to pass your comments along to the Winter Park General Manager and I'm sorry for the experience you received over there. I'm delighted we could turn the situation around for the better, however. I'll make sure to commend our Team on a job well done. If there is anything further we may do to enhance the quality of your ownership or your experience, please let me know. Thank you for your business! Fields Matters Because You Matter. Sincerely, Frank Fernandez, General Manager.

May 24, 2017

2017 BMW X1 purchase N Lachimia It was a very pleasant experience I am hoping that the service department lives up to the sales team. Jaime Smith, Rachel Rodriguez and Jashua Figuero More

by NLatch
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jaime, Rachel and Jashua
May 31, 2017 -

Fields BMW South Orlando responded

Absolutely! Our constant goal is to ensure all of our customers receive the same "wow" experience in both Sales AND Service. Thank you for the kind words about our store and our team here at Fields BMW South Orlando. We appreciate your business and welcome you to the Fields BMW Family! If there is anything else we may do to help in any of your automotive needs, please let me know. Sincerely, Frank Fernandez, General Manager.

May 19, 2017

Jeff Bock provided the best car buying experience ever! Jeff did an amazing job. He made sure that we were comfortable with every step of the process. He made us his top priority and provided the best car More

by Andy_O
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Bock
May 31, 2017 -

Fields BMW South Orlando responded

That's great to learn, Andy_O, I'll make sure to provide Jeff with your commendation. If there is anything we may do to better serve your automotive needs, however, please let me know. Thank you for choosing Fields! Sincerely, Frank Fernandez, General Manager, Fields BMW South Orlando.

May 18, 2017

Best car buying experience you will have FROM THE CUSTOMER SERVICE, TO THE FOLLOW UP CALLS, TO THE PRODUCT SPECIALIST, AND THE CLIENT ADVISORS, AND THE SALES MANAGERS....OH, EVEN THE LADIES W More

by CKDaisy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cynthia and Sandis, Mikhail "Mike" Bouzko
May 31, 2017 -

Fields BMW South Orlando responded

You're very welcome and thank you for your wonderful feedback and for your business! We are so pleased you are happy with your new vehicle. Feel free to stop by anytime during our normal business hours for some coffee and a free car wash! Best Regards, Frank Fernandez, General Manager, Fields BMW South Orlando.

May 10, 2017

Great service Knowledgeable, patient, non aggressive sales dept. Ari was excellent. Product sells itself, but staff very patient and spent a great deal of time an More

by Knave
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mikhail "Mike" Bouzko
May 31, 2017 -

Fields BMW South Orlando responded

It was our pleasure working with you at Fields BMW South Orlando and I look forward to seeing you on your next visit to our dealership. Thanks for making Fields BMW your automotive choice! I'll make sure to pass along your kind words to Ari and our Team. Fields Matters Because You Matter. Best Regards, Frank Fernandez, General Manager.

May 08, 2017

Go Buy a Car from Jay a. Fitzgerald Had the best car buying experience of my life! Jay S. Fitzgerald knew exactly how to make the car buying experience enjoyable and simple. I knew what More

by Nofaldawahra87
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jay S. Fitzgerald , Mikhail "Mike" Bouzko
May 31, 2017 -

Fields BMW South Orlando responded

Wow, that's wonderful to learn! What else can I say but, "thank you and welcome to the Fields BMW family!" Thank you for the great review! We appreciate you noticing our team’s hard work and dedication to our customers. Please let me know how I may elevate your ownership down the road. Best Regards, Frank Fernandez, General Manager, Fields BMW South Orlando.

May 02, 2017

Wonderful I had a great experience, lengthy process but well worth it. Al did everything he could to get me the best deal possible and he did. I was not expecti More

by Jazmine2488
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Al Smith
May 31, 2017 -

Fields BMW South Orlando responded

Thank you for your feedback and congratulations on your new vehicle! Next time you stop in for a car wash and some ice cream be sure to swing by my office to say "hello" or to let me know if I can do anything to enhance your ownership experience! Sincerely, Frank Fernandez, General Manager.

May 02, 2017

Great Service! Jay helped me find the car I wanted, now that I have a new baby, finding something comfortable was important! Lissete was able to get us at the right More

by Jennifer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jay Fitzgerald, Lissette Gonzalez, Robert Kimbrough
May 31, 2017 -

Fields BMW South Orlando responded

Congratulations on finding the car you wanted, in the payment you wanted, Jennifer! The pleasure is ours! If there is anything else we may do to elevate your vehicle ownership, please don't hesitate to ask. Fields Matters Because You Matter. Sincerely, Frank Fernandez, General Manager, Fields BMW South Orlando.

May 01, 2017

Drove 6 hrs to be let down. On 4/19/2017 I bought a 2015 INFINITI Q 40 on-line and I was told that there were no dings or dents, When I went to pick the car up on 4/23/2017 t More

by jasper
Recommend Dealer
No
Employees Worked With
Cynthia Garcia, Kerry Smith
May 31, 2017 -

Fields BMW South Orlando responded

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May 31, 2017 -

Fields BMW South Orlando responded

Dear Jasper, Thank you for your feedback and for making the drive to our dealership. I apologize for any inconvenience you encountered. We price our cars to the market which, in many cases, leaves us with a very small margin for discounts. In your specific circumstance, since this was the only vehicle matching your specifications in the region, our team was delighted to offer a discount on this vehicle over the phone for the minor repairs needed and for the inconvenience. I apologize if there was any misstep in communication and would appreciate the opportunity to speak with you to further discuss this occurrence, so that I may address your concerns. I will work personally to restore your faith in our organization. Thanks again and I look forward to hearing from you. Kind Regards, Frank Fernandez Fields BMW of South Orlando 407-956-6300

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