On Jan 3 I had an appointment with Marco to investigate an oil leak and see what he could do about a loose front gril. The car was running fine. A loaner car was arranged for me to use while my 2013 X5 was serviced. I appreciated that very much.
I picked my X5 up on January 8 at 11:00 am and paid $3290.54 for gaskets, a valve cover, some maintenance and replace the grill with new. Within 10 miles the engine light was on with instructions to go immediately to a BMW service center. The car started with much hesitation ( as if the battery were failing) on the 2 occasions when I started it.
I called Marco and he said he would have it looked at right away. I brought it back to the shop. I spent the entire afternoon waiting in the shop for the repair. Marco said that something must have happened during the gasket replacement. 2 vanos solenoids were replaced and I paid another $444 in parts and tax + $204.87 labor and shop. Marco said he tried to get at least the labor charge waved but it was denied.
I feel that I came in with a car running fine. The solenoids failed not as a result of my driving 10 miles but as a result of your repair. I should not be charged for the solenoid replacement.