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Fields BMW Winter Park

Winter Park, FL

4.3
849 Reviews

963 N Wymore Road

Winter Park, FL

32789

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849 Reviews of Fields BMW Winter Park

April 29, 2026

Service department is horrible they damaged my car both times I had it there after only owning the car three months. It had to be painted both times. Customer service is horrible as well. Don’t go here. More

by J4juice
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian Williams
Apr 29, 2026 -

Fields BMW Winter Park responded

This is a concerning review to read, as we hold our service staff to a high professional standard and expect them to treat all vehicles with respect and care. I would like to look into these claims and discuss with each member of our team who worked on your vehicle. Would you consider giving me a call so that we can investigate this further? Thank you, Richard Gaffney - Service Manager - 407-478-3963

April 28, 2026

Service department is untrustworthy, attempts to over sell things not needed and does not prform work as described. When caught with proof they gas light until. cornered with facts that show they were w More

by jjancek777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
will not name
Apr 30, 2026 -

Fields BMW Winter Park responded

I am very sorry that you do not trust our team. Please know that we have integrity, and I think there may have been a miscommunication here. I would like to discuss this with you so that I can address this feedback. Would you consider giving me a call? Thank you, Richard Gaffney - Service Manager - 407-478-3963

April 21, 2026

Usually I have exceptional service today an employee decided to steal money from my car and unplug my dash cam. Then the service manager as well as gm thought it wasn’t a big deal. So apparently this is More

by Jcruz3189
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Richard and the gm. Horrible service.
Apr 22, 2026 -

Fields BMW Winter Park responded

I'm shocked and dismayed by this accusation, as theft is not something we take lightly. I also want to apologize for the mix-up with your parts, which caused your needed repairs to be delayed. I know you left unhappy, but please call me when you have the chance so we can discuss these concerns in more detail. Best, Brian Diederich - Service Manager - (407) 628-2100

April 19, 2026

Super clean dealership, and everything was explained to me in layman’s terms, great experience More

by hex969
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julio
Apr 20, 2026 -

Fields BMW Winter Park responded

Here at Fields BMW Winter Park, we are always thankful for positive feedback from our customers. Thank you for your kind words!

April 07, 2026

Al ways Curtitious friendly give a inspiction free breakfast and coffee I like that never rude More

by James.wordsman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Pelinski, Lance Lightsey, Brian Williams, Frank Fernandez, Majed Nasrallah
Apr 08, 2026 -

Fields BMW Winter Park responded

You can always expect service with a smile at Fields BMW Winter Park, James! Looking forward to the next opportunity we get to help.

March 24, 2026

Best Service Freandly service the Rep . Welesly provides me the great service, I will give him Five Stars . Thank you Welesly . Paul Pabla More

by orlandocarpet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Pelinski, Lance Lightsey, Brian Williams, Frank Fernandez, Majed Nasrallah
Mar 24, 2026 -

Fields BMW Winter Park responded

Paul, reviews like this one make our day! Thank you for trusting Welesly and the team at Fields BMW Winter Park with your vehicle's care. We look forward to seeing you next time!

February 25, 2026

Great dealership and amazing sales team, especially Gavin! Our purchase was extremely successful and smooth. Keep up the amazing work! More

by André
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gavin and Lauren.
Feb 26, 2026 -

Fields BMW Winter Park responded

André, thank you for highlighting Gavin and the team. We look forward to seeing you again at Fields BMW Winter Park! Enjoy your new car!

February 24, 2026

I had a positive encounter with my sales person Sarah, very professional, caring and knowledgeable. Great experience. I’m highly satisfied with my experience with her expertise Cell representative skills. More

by RedonRed5
Recommend Dealer
Yes
Employees Worked With
Sarah, John Pelinski, Lance Lightsey, Brian Williams, Frank Fernandez, Majed Nasrallah
Feb 24, 2026 -

Fields BMW Winter Park responded

Thank you for sharing your fantastic review of Sarah! We're delighted to hear you're highly satisfied. We hope to see you again at Fields BMW Winter Park!

February 22, 2026

Wesley was polite and a professional service advisor. Got the help and services i needed. More

by E90 Guy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wesley
Feb 23, 2026 -

Fields BMW Winter Park responded

Thank you for stopping by to leave Fields BMW Winter Park a wonderful review! We love to hear you were in awesome hands with Wesley.

February 03, 2026

They will take care of your car purchase needs. Chris was very accessible and professional during the purchase of my vehicle. More

by Carlos
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Chris Neal
Feb 04, 2026 -

Fields BMW Winter Park responded

Hi Carlos! We are thrilled to hear Chris provided such professional and accessible service during your car purchase at Fields BMW Winter Park. Thank you for choosing us and congratulations on your new car!

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