
Fields BMW of Daytona
Daytona Beach, FL
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Matt Hoffmann went above and beyond to accommodate me. He found me the car , went out of his way, brought the car to my office for a test drive and arranged for the purchase to take place at my office. He ha found me the car , went out of his way, brought the car to my office for a test drive and arranged for the purchase to take place at my office. He has made a life time customer ! More
Matt Hoffman worked with us to big the car we were looking for. His estimation of delivery date was right on point. Our work with Yvette Lookhoff, Finance Director, made the purchasing experience ev looking for. His estimation of delivery date was right on point. Our work with Yvette Lookhoff, Finance Director, made the purchasing experience even that much more efficient. She was well prepared with all the paperwork and had us 'in and out' within a very reasonable time. This is our fourth BMW, but the first experience with Fields; our other purchases were in Maryland. Those far we've had a very positive experience with the sales team, finance team and service team. More
Time to revisit Sales 101 I called and spoke to Joe the sales manager and right away I could tell I was bothering him. He was very brash and rude. I gave him my name, which he I called and spoke to Joe the sales manager and right away I could tell I was bothering him. He was very brash and rude. I gave him my name, which he never addressed me by. (sales 101) I wanted several of my questions answered about their warranty policy and I was immediately asked to visit the dealership (their way of getting me in and holding me hostage.) When he couldn't address my questions or concerns he boldly hung up on me. Yes customer service at its best!! NOT I don't even know why I'm writing this because I am 100% sure it will be deleted to "save" their rating. Steve will be my next contact and then of course the corporate office as well. More
Dave Gilbert consistently shows a high-level of commitment to his profession with outstanding and timely customer service! You need more like Dave! Best, Terry commitment to his profession with outstanding and timely customer service! You need more like Dave! Best, Terry More
My experience with Paul Binkley and the service department is always exceptional, Paul goes above and beyond each time to ensure my needs and concerns are addressed. department is always exceptional, Paul goes above and beyond each time to ensure my needs and concerns are addressed. More
I always have a great experience while getting my car serviced at Feilds BMW of Daytona. Paul is always extremely helpful and helps me with all my service needs. I was able to get a ride back to where I serviced at Feilds BMW of Daytona. Paul is always extremely helpful and helps me with all my service needs. I was able to get a ride back to where I had to go with no issues. Always a nice and easy process. More
Great service department! Great customer service. Enjoy the coffee and snacks. WiFi was not good, The signal was really low that day. I was trying to do my work. But that was the only issue that I had. the coffee and snacks. WiFi was not good, The signal was really low that day. I was trying to do my work. But that was the only issue that I had. More
2017 BMW X1 purchase We were very pleased with our dealings at fields and would purchase from them again in the future. Our sales consultant Lee Grasso was a true professi We were very pleased with our dealings at fields and would purchase from them again in the future. Our sales consultant Lee Grasso was a true professional and our bmw genius Kc Ozut was all knowing about the car and a great guy More