Fields BMW of Daytona

prompt and quick repair of issue Upon returning to the Daytona area I heard a "pop" as I was accelerating onto the highway. The on board diagnostics indicated a drive train issue but Upon returning to the Daytona area I heard a "pop" as I was accelerating onto the highway. The on board diagnostics indicated a drive train issue but I was able to drive to my residence. As it was Sunday and the service department was closed I used the online chat function on my phone to describe the issue to a BMW representative. Once home I opened the hood and discovered the plastic downpipe from the engine had cracked and come off the housing. (explained the pop I heard) I was able to drive in "limp" mode to the dealer first thing Monday morning. Upon my arrival the service manager was already aware of the issue and I as able to quickly get a loaner vehicle and get to the my clinic. The whole process went smoothly, even without an appointment. I want to thank the service department and service advisor Dave Gilbert for providing excellent customer service and taking care of the issue so efficiently. Thank you Brian Halleran More

Service required Great place to have service work done. Loved the loaner. No surprises and all service work done properly and quickly. Like the coffee and cookies. Tha Great place to have service work done. Loved the loaner. No surprises and all service work done properly and quickly. Like the coffee and cookies. Thanks More

Uncomplicated experience Jason and the team organized the break-in service on my new M2 very well. No drama and a ride back to my office while the service was being done. Jason and the team organized the break-in service on my new M2 very well. No drama and a ride back to my office while the service was being done. More

Service Department Called with a concern about my car, Jason made time for me to bring the car in the next morning. Promptly got a ride to work, a full report on what th Called with a concern about my car, Jason made time for me to bring the car in the next morning. Promptly got a ride to work, a full report on what the car needed and a ride back to the dealership to pick up a sparkling clean car. Fantastic experience exceeded expectations! More

Wonderful in an emergency Lost my rear driver tire. Towed to dealer. Agent really appreciated my positive attitude. Out the door in under 2 hours. A+ experience. Will definitel Lost my rear driver tire. Towed to dealer. Agent really appreciated my positive attitude. Out the door in under 2 hours. A+ experience. Will definitely return. More

Out of warranty service [Oil Change] I have been coming to Fields for a number of years for in and out of warranty service and as always I'm very happy with this tea;ership. I have been coming to Fields for a number of years for in and out of warranty service and as always I'm very happy with this tea;ership. More

Excellent service Everyone was pleasant and helpful Had trouble submitting the rebate info on line and called for help and got it. Kendra took as much time as needed to Everyone was pleasant and helpful Had trouble submitting the rebate info on line and called for help and got it. Kendra took as much time as needed to get it done More

Friendly and competent staff at all levels. Everyone at Fields is helpful and friendly. Although our service advisor is new to us, he was accommodating and thoughtful. We have been friends wit Everyone at Fields is helpful and friendly. Although our service advisor is new to us, he was accommodating and thoughtful. We have been friends with Mr. DeCarlo for a number of years. He and his staff are the reason we keep returning to BMW. Our questions and concerns are always handled to our complete satisfaction. We will miss Tony Girgus, our former advisor, but are so happy for him in his new position. Sincerely, The Ciccarellos More

Check up and service I have had my cars serviced at Daytona dealership for many years. Tony was the service manager, now Jason set up service. Very professional, prompt, a I have had my cars serviced at Daytona dealership for many years. Tony was the service manager, now Jason set up service. Very professional, prompt, and service completed. I dropped car off on date previous to my appt for my convenience...everything made nice for me. Car was ready to go at appointed time... More

Unforseen Car Repair ..NOT a Problem!! A check engine light illuminated on my car and I brought it in for service on a Monday morning. We all believed that the problem would only require a A check engine light illuminated on my car and I brought it in for service on a Monday morning. We all believed that the problem would only require a change in O2 sensor, etc. Fields does a tremendous job of making ANY wait very comfortable with the great amenities available in the showroom. I did not mind waiting for the two hours as I was able to charge my phone and have a really delicious cookie. Unfortunately, an unforeseen issue came up, requiring a new catalytic converter. And my service manager advised me that it would not be in stock until Thursday. Very quickly, my service manager Jason arranged a loaner vehicle for me and I was on my way. He apologized profusely for the delay but as a 'rational person", I knew that he could not control the situation. But he made my experience so much better with his concern, apology and the loaner car. He did a terrific job and when I returned on Thursday to pick up my car, he thanked me yet again for my patience. He was great and is a great service representative for BMW! More