Fields BMW of Daytona

THIS DEALERSHIP DO NOT TAKE RESPONSIBILITY OF WHAT THEY DID! !!! Recently, I took my vehicle to Daytona BMW Dealership for service with regards to some transmission issue, I was lucky enough to work with one of !!! Recently, I took my vehicle to Daytona BMW Dealership for service with regards to some transmission issue, I was lucky enough to work with one of the nicest service advisors I met around the BMW dealership, Jason. When I took my car in, they did a thorough check with my transmission and found out the transmission fluid was low. I then told Jason to go ahead fill it up. Before I dropped my car in with Jason, I SPECIFICALLY told Jason, DO NOT WASH THE CAR, I just spent around 1k to put ceramic coding (clear code) on my entire car, including my wheels. Jason then told me, don't worry, I will put a big note on it so they won't wash it. I made sure I told him several times before I left the dealership. After a couple hours, I went to pick up my car, paid around 350 for getting checked up and refill transmission fluid. When I came out to the car, I could CLEARLY see the car went through a car wash. I was pretty upset, because I just got it clear coded the weekend prior. I went in and told Jason to come out and take a look, he then confirmed and apologised that they took in for a car wash. I stayed there for around thirty minutes trying to figure out what is the solution, whether reimburse the money that I will need to spend to get it redone, or they could take it to someone they trust to do the clear code on my vehicle. Jason then told me, tell your guy (the place that did my ceramic coding) to take a look and we will see what we can do. The next day, I drove down to Orlando for my guy to check it out. They told me the clear code was definitely damaged, and will not last as long as what the factory stated. My guy told me it is more likely needed to be redone. I then called Jason and let him know with an invoice. Jason called me that the service manager ARE NOT WILLING to pay for it. This process goes back and forth for around two weeks. To a point I need to just go to the dealership and speak with them. I went there yesterday to talk to the service manager. First off, his attitude is AWEFUL, it sounds like I did something wrong, which they accidentally wash my car with a clear code on, and are not willing to take responsibility. He told me I did not show him the receipt that I’ve done clear code on my car. He then also told me he did research that after three hour of applying the clear code, you are able to wash it. Well, everyone knows there are specific ways to take care cars with clear code, and car wash machine is a definitely NO NO! I told him I’d contact the manufacture myself, but he said no, he only wanted to do research together. (I honestly don’t know why). He then also tell me the invoice I sent him were bulky and unclear. I then tell him, if there are someone else you trust more to do this, go ahead, I will let them to apply the clear code on my car. Service manager only replied, I won’t pay for it! Again, to me, THIS DEALERSHIP DOESN’T TAKE RESPONSIBILITY FOR WHAT THEY DID, even though I’ve done service multiple times with them! More

Not happy My BMW 5 series was in the possession of BMW for 10 days for needed repair. When I finally picked up my car I noticed a loud noise coming from the ri My BMW 5 series was in the possession of BMW for 10 days for needed repair. When I finally picked up my car I noticed a loud noise coming from the right AC vent as I was driving home. I was informed by the mechanic that a rodent ate through the filter. When I informed Patti (my service rep) that I never had that issue prior to bringing my car in for service, she had the audacity to say “perhaps it occurred at my home or work place”. I park my car in a garage at both places, I absolutely do not have a rodent problem at home and the only species I’ve noticed in the garage at work are birds. Patty claimed there is NO rodent problem within the lot or WOODED area outside the dealership. She also stated that perhaps I did not notice the sound before! I’ve been a register nurse for 22 years, noticing abnormal sounds is part of my specialty. I don’t like when anyone insults my intelligence, I will not be returning to that location. More

Service dept. experience Visiting Daytona from N.J. Check engine light came on. Called Fields BMW first thing in morning. We got Patti Rennie as service rep. What a wonderful Visiting Daytona from N.J. Check engine light came on. Called Fields BMW first thing in morning. We got Patti Rennie as service rep. What a wonderful person. She had us bring car over immediately, diagnosed problem right away. Parts were brought in overnight and back on road next day. Can't say enough good about Patti and her Service dept. Thank again to all involved. We will highly recommend Fields BMW. More

Fishy dealership So I inquired about a used car last night and a sales person " George" called me this morning, I could not receive the called at that time and called So I inquired about a used car last night and a sales person " George" called me this morning, I could not receive the called at that time and called him back a few hors later to inquire about used BMW 335i. First thing he mentioned, let me check if the vehicle is available, Okey, then he said yes it is available, So I asked him 3 question 1) Out the door price of this car? His Response: I am not sure I have to check with another sales guy and I will get back to you. 2) What is your policy about " Pre-purchase inspection? His Response: I am not sure I have to check with another sales guy and I will get back to you. 3)Can you hold the vehicle for few days before I come to FL to inspect the car myself? His Response: I am not sure I have to check with another sales guy and I will get back to you. I am disappointed by the fact that a person who is calling me from a bmw dealership has no information about the car he is selling. After few minutes he called and apologized that another sales person took the money this morning and they are ready to delivery the vehicle. Now you decide the level expertise they have there. More

Very diligent and accommodating dealership. This was my fourth automobile purchased from Field BMW in Daytona Beach. On every occasion they had exceeded my expectations. And the service is excel This was my fourth automobile purchased from Field BMW in Daytona Beach. On every occasion they had exceeded my expectations. And the service is excellent. More

Always a comfortable and friendly experience Always nice to go to service dept. Complimentary snacks and drinks and always a friendly smile from everyone who works there. Never pressured from sal Always nice to go to service dept. Complimentary snacks and drinks and always a friendly smile from everyone who works there. Never pressured from sales department. Have purchased several vehicles and always been treated fair. More

Easiest Car Purchase Ever!! Jack was great to work with from Searching for an existing car, then the build process. Great communicator. TJ was took us through the vehicle feat Jack was great to work with from Searching for an existing car, then the build process. Great communicator. TJ was took us through the vehicle features and finance process was easy. More

Excellent Experience - as always This is the fourth BMW we have leased from Joe Baldi and Lee Grasso in the past 5 or 6 years and all have been first class experiences. Prior to our This is the fourth BMW we have leased from Joe Baldi and Lee Grasso in the past 5 or 6 years and all have been first class experiences. Prior to our first Field’s BMW visit we we’re loyal to another “ Big Three” manufacturer so had many purchase/lease experiences to compare to those enjoyed at Field’s BMW. This dealership blew away those other competitors. More

Great Job! This was my second BMW purchase from Field's and Matt Hoffman. Both of those experiences were very pleasant and I did not feel pressured. I felt very This was my second BMW purchase from Field's and Matt Hoffman. Both of those experiences were very pleasant and I did not feel pressured. I felt very comfortable and I feel that my decision was informed by the sales staff and I was not "steered" in a certain direction. LG More

Phenomenal Our salesman took his time, explaining financing, the choice of vehicles. We were never rushed and given all the time needed to make our purchase cho Our salesman took his time, explaining financing, the choice of vehicles. We were never rushed and given all the time needed to make our purchase choice. I can honestly say this is the shortest amount of time we have ever taken in purchasing a vehicle. More