Fields Chrysler Jeep Dodge RAM Asheville

Very Pleasant Experience Purchased exactly what we wanted with no sales pressure. The entire staff was courteous and easy to work with. Our sales representative Robert DeNardo Purchased exactly what we wanted with no sales pressure. The entire staff was courteous and easy to work with. Our sales representative Robert DeNardo was very knowledgeable and professional. We will recommend him to all our friends and family. More

Cooperative Atmosphere Excellent service. Salesman, Eric Williams, was very helpful. We enjoyed doing business with him. When we made our decision to purchase the car, Er Excellent service. Salesman, Eric Williams, was very helpful. We enjoyed doing business with him. When we made our decision to purchase the car, Eric carefully led us through and explained all the mountain of paper work that has to be filled out. We drove our new van away very pleased with the transaction. More

Look no further! I chose Skyland Automotive as a first stop in searching for a vehicle, little did I know it would be my only stop. I was searching for a used vehicle I chose Skyland Automotive as a first stop in searching for a vehicle, little did I know it would be my only stop. I was searching for a used vehicle with under 50,000 miles as my first ever car purchase, by myself as a 21 year old. I can honestly say everyone was great! Glen and Brittany were so attentive in making sure we understood exactly what was happening and why. Brittany introduced me to one of their used Mazdas (2012) with only 37,000 miles! Brad was also great at getting me approved for my first car!! Not only did they all make sure I left with a vehicle but Sara (on site insurer) made sure I got the best deal for insurance so that I could drive off the lot tonight. I really can't even put into words how much I appreciate everything they did for me. With that being said I love my new car and am so happy I listened to others advice about this dealership, so if you're looking for a used or even new vehicle go see Brittany or Glen at Skyland! More

Wonderful Best experience I have ever had. The staff was very friendly, knowledgable and not pushy. I will definitely go back for my next purchase and will also Best experience I have ever had. The staff was very friendly, knowledgable and not pushy. I will definitely go back for my next purchase and will also recommend them to friends and family! More

Great people, great service! We have dealt with Jeremy Shea as our salesman for about 5 years. Our experience has always been a pleasure. He is so friendly, so helpful and wants y We have dealt with Jeremy Shea as our salesman for about 5 years. Our experience has always been a pleasure. He is so friendly, so helpful and wants you to be happy with your vehicle. He answers all your questions. We have really enjoyed working with him. We always try to say hi when we're there for service. Skyland Automotive makes you feel like family, from the sales department, the service department and right on down to the finance department. More

Terrible!! So actually this is the second horrible experience I have had with this dealership. The first was a few months ago when I called in to schedule a app So actually this is the second horrible experience I have had with this dealership. The first was a few months ago when I called in to schedule a appointment with service for recalls. I called from work and so I didn't have the recalls in front of me. The response from them was well we need the number on that card to know what we are doing to it. So I said, "You can't look up my vehicle and know what recalls it has??" They said "Well I guess we might be able to do that, I don't know"....So they come back and say ok, we will schedule it but we aren't sure if the parts will be in at that time?" Me.."So you cant prepare knowing that my jeep is coming in and make sure you have the parts?!" ....them "Well yeah, I guess I could do that."......So I said forget it!!! I will go to Canton to another dealership!!! I shouldn't have to tell you how to do your job!! This leads us to today...I recently wrecked my vehicle and when I did I got a flat tire. I need to put the spare on to see if the vehicle is still driveable, and I then find out that there is a "special" lock on the wheel that only Chrysler makes. Well I had bought the Jeep used so of course the lock key wasn't in it. So my boyfriend called Skyland all morning and each time transferred to parts no one answered the phone! So he gave up and went there in person. He is then told that they can't help with this unless they see the wheel themselves as there are 36 different locks!!!!! Ummm you can't look up and see what goes to a 03 Jeep so we can buy it? We are told no. So I called and spoke to the parts manager, and he said the same thing, that they can't help! So you mean to tell me that they make these things but keep no record of what goes to what? Chrysler just picks randoms for each vehicle, not just each make and model?? Needless to say I will not purchase, visit, call or deal with this dealership ever again. Don't do it! More

Extremely pleased!! Dealt with Skeeter Coin, who navigated us through the experience of finding the right vehicle and then working her magic on the numbers!! GO HATTERS!! Dealt with Skeeter Coin, who navigated us through the experience of finding the right vehicle and then working her magic on the numbers!! GO HATTERS!!! More

BUYER BEWARE ! INTERNET CUSTOMERS STEER CLEAR! UPDATED REVIEW *Misleading sales tactics used by sales staff (who 3 months later is no longer employed there) * ! INTERNET CUSTOMERS STEER CLEAR! UPDATED REVIEW *Misleading sales tactics used by sales staff (who 3 months later is no longer employed there) *Miscommunication with finance office *Lack of initiative and rudeness by service *Lipservice and Lack of follow-through in resolution 1) Use of misleading sales tactics, unknowledgeable and poorly supervised internet sales staff Pre-purchase, we were shown paperwork by sales staff showing 0% financing, which we were told by the sales staff we qualified to receive. A vehicle was presented to us that was not on the sales website. The car was more expensive than the one we expressed interest in over e-mail. Believing we had received the lower interest rate, we agreed to buy the car. By the way, I asked the sales person if the transmission issues on the 2015 Jeep Cherokees had been resolved. He resolutely said yes. I asked if the the Auto Stop/Start technology, which I did not want. He said it did not. It does. 2) Miscommunication in finance office My husband who is a non-native speaker of English (though fluent enough to own and operate a business) was not explained that he did not receive the financing option that the sales person had told him he did. He states that the finance person did not A) Tell him he had not received financing at 0% through Chrysler or B) that the loan would be receiving a loan from Ally at 5%. He was simply instructed to sign, while I had stepped out of the office to nurse our baby. We waited 4 hours to be welcomed into the finance office at 7 pm and rushed through the paperwork with two exhausted kids. After not receiving finance statements, I looked over the dealership paperwork for a number to call. I discovered the bank and finance percentage were not what we had told by the salesperson. Though we explained we received mail at a PO Box, not our physical address. the finance person entered our physical address as our mailing address. This is why we had not received loan paperwork. On 8/29, We met with to the finance manager, Jan and a sales manager, Brad Belcher. They blamed the miscommunication on the sales person, who was absent. We resolved to pursue other financing. At our credit union, we found we never received the original window sticker for the vehicle. We requested the window sticker at this meeting. Brad Belcher begged us to withhold our review and give him a chance to "make it right". 3) Lack of initiative and rudeness by service personnel On 11/23, my 2015 Jeep Cherokee (3,400 miles) shows an engine malfunction light. I called Skyland Service the next day. The service person was short with me. She suggested that I take it to AutoZone for a diagnostic or drive it to Skyland. She stated if there a repair needed, I would have to make an appointment, and it would be three weeks until it could be repaired, due to short staffing. She stated that the driveability of the car was not affected, insisted it was due to a loose gas cap, and expressed no concern over my reservations about driving 60 miles in a malfunctioning car with a sick baby. I asked to speak to a service manager, she said one would call me. She called back herself, asked to speak to "a Kate" and said the manager recommended I take it the closest Jeep dealer. I limped to Waynesville, shifting poorly and unable to drive over 55mph. Codes were run and the Jeep had transmission and powertrain control module issues. I was sent home and told to wait for a call, and to continue to drive the Jeep (which I did only as far as my own carport and parked it). After waiting a week, I contacted Chrysler. A rental car and a transmission replacement were arranged in Waynesville. 4) Lipservice and Lack of follow-through in resolution by middle level staff On 11/24, I called Brad Belcher who did not remember me but asked who sold me the car and stated “I know why you didn’t get it. [Your salesperson] no longer works here”. He promised another manager would send me the sticker in two weeks. After my original review, the internet sales manager Stephanie got in contact with me, and promised to deliver me the sticker within two weeks. She said she would forward my correspondence to the manager of the dealership and the he would contact me. Over two weeks later, no call from the dealership manager and no window sticker. DO NOT BUY FROM SKYLAND. Choose a conscientious dealership. There are many in these beautiful mountains! More