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Fields Chrysler Jeep Dodge RAM Asheville
ASHEVILLE, NC
626 Reviews
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626 Reviews of Fields Chrysler Jeep Dodge RAM Asheville
February 22, 2016
Wonderful Best experience I have ever had. The staff was very friendly, knowledgable and not pushy. I will definitely go back for my next purchase and will also Best experience I have ever had. The staff was very friendly, knowledgable and not pushy. I will definitely go back for my next purchase and will also recommend them to friends and family! More
by Josie113
Employees Worked With
Glenn Gasbarro, Sena Allison
February 17, 2016
Worst Service Department Ever! We have purchased 2 cars from this dealership, One new and one used. The buying process was hassle-free, nothing to complain about. If you are look We have purchased 2 cars from this dealership, One new and one used. The buying process was hassle-free, nothing to complain about. If you are looking for a place to buy a car and that be the end of your relationship, great! The salesmen were great, the finance department was too. If, however, you plan to EVER have your car serviced, or God-forbid repaired run far far away from this place! Having worked in customer service for many years, I am pretty understanding about getting bad service but there is bad service and HORRIBLE negligent service. I have grown up in and around car dealerships I know good ones and bad ones. Customer service is what separates the two. This dealership has, by far, the worst service department I have every encountered. In the 4 years that we have had our used vehicle, it has been in the shop 3 times (which isn't bad). Each and every time, we have made an appointment, but when we get there it doesn't matter. We wait for hours just to drop off the car and get a loaner car. Case in point, this morning we had an appointment for 8:00. My husband drove the car there, it is now 10:30, he is STILL waiting to leave even though he was very specific when making the appointment that we would need to borrow a car while ours was in the shop. This arrangement was part of the VERY expensive extended warranty we bought with the vehicle. Now lets just see how long they have our family car this time. The last time we took the car in to have repair work, it was the same routine but that time, they had it for OVER A MONTH!!! Then, when we picked it up, it wasn't even fixed right we had to take it back again. We called a couple times a week checking on the status and just got lame response as to why it wasn't ready yet, many times there was no response at all. Mind you, we are a family of 7 and dropped off a mini-van and picked up a compact car. That would have been doable for a day or two, even a week but when you have to take 2 cars each morning just to drop them off to school, it gets old fast! Never mind going anywhere as a family, we didn't do that for the entire month that they had our van. It's not like it was there for an engine replacement even. There was something wrong with the sliding door and needed a transmission service. We thought that maybe it was just that they didn't want to deal with the extended warranty or that the used car department was slacking. However, when my husband took his truck that was purchased new from that dealership in for recall work we got the same treatment. He spent 2 hours sitting in the waiting area even though he has an appointment for first thing in the morning. Finally they came back and said that they didn't actually have the part that they needed (even though they said they did when the appointment was made). He had to take a 2nd day off from work to take the truck to them, that time we just dropped it off and picked up the next day. Even that little thing took over and hour as we stood there and waited just to be helped. When that truck was totaled in an accident we opted to drive 2 hours to a different Dodge dealership just to avoid this place! Oh and complaining to management does no good! I guess the next complaint will be to Dodge corporate office instead. More
by dodgeowner
Employees Worked With
Service Department in General over years time.
February 16, 2016
Great people, great service! We have dealt with Jeremy Shea as our salesman for about 5 years. Our experience has always been a pleasure. He is so friendly, so helpful and wants y We have dealt with Jeremy Shea as our salesman for about 5 years. Our experience has always been a pleasure. He is so friendly, so helpful and wants you to be happy with your vehicle. He answers all your questions. We have really enjoyed working with him. We always try to say hi when we're there for service. Skyland Automotive makes you feel like family, from the sales department, the service department and right on down to the finance department. More
by sunshine,jannie2
Employees Worked With
Jan and I believe, Cathy in finance. Good experience. , Jeremy Shea
February 11, 2016
Terrible!! So actually this is the second horrible experience I have had with this dealership. The first was a few months ago when I called in to schedule a app So actually this is the second horrible experience I have had with this dealership. The first was a few months ago when I called in to schedule a appointment with service for recalls. I called from work and so I didn't have the recalls in front of me. The response from them was well we need the number on that card to know what we are doing to it. So I said, "You can't look up my vehicle and know what recalls it has??" They said "Well I guess we might be able to do that, I don't know"....So they come back and say ok, we will schedule it but we aren't sure if the parts will be in at that time?" Me.."So you cant prepare knowing that my jeep is coming in and make sure you have the parts?!" ....them "Well yeah, I guess I could do that."......So I said forget it!!! I will go to Canton to another dealership!!! I shouldn't have to tell you how to do your job!! This leads us to today...I recently wrecked my vehicle and when I did I got a flat tire. I need to put the spare on to see if the vehicle is still driveable, and I then find out that there is a "special" lock on the wheel that only Chrysler makes. Well I had bought the Jeep used so of course the lock key wasn't in it. So my boyfriend called Skyland all morning and each time transferred to parts no one answered the phone! So he gave up and went there in person. He is then told that they can't help with this unless they see the wheel themselves as there are 36 different locks!!!!! Ummm you can't look up and see what goes to a 03 Jeep so we can buy it? We are told no. So I called and spoke to the parts manager, and he said the same thing, that they can't help! So you mean to tell me that they make these things but keep no record of what goes to what? Chrysler just picks randoms for each vehicle, not just each make and model?? Needless to say I will not purchase, visit, call or deal with this dealership ever again. Don't do it! More
by Jeephater0000
Employees Worked With
Parts Manger
December 30, 2015
Extremely pleased!! Dealt with Skeeter Coin, who navigated us through the experience of finding the right vehicle and then working her magic on the numbers!! GO HATTERS!! Dealt with Skeeter Coin, who navigated us through the experience of finding the right vehicle and then working her magic on the numbers!! GO HATTERS!!! More
by Ken Taylor
Employees Worked With
Skeeter Coin
November 24, 2015
BUYER BEWARE ! INTERNET CUSTOMERS STEER CLEAR! UPDATED REVIEW *Misleading sales tactics used by sales staff (who 3 months later is no longer employed there) * ! INTERNET CUSTOMERS STEER CLEAR! UPDATED REVIEW *Misleading sales tactics used by sales staff (who 3 months later is no longer employed there) *Miscommunication with finance office *Lack of initiative and rudeness by service *Lipservice and Lack of follow-through in resolution 1) Use of misleading sales tactics, unknowledgeable and poorly supervised internet sales staff Pre-purchase, we were shown paperwork by sales staff showing 0% financing, which we were told by the sales staff we qualified to receive. A vehicle was presented to us that was not on the sales website. The car was more expensive than the one we expressed interest in over e-mail. Believing we had received the lower interest rate, we agreed to buy the car. By the way, I asked the sales person if the transmission issues on the 2015 Jeep Cherokees had been resolved. He resolutely said yes. I asked if the the Auto Stop/Start technology, which I did not want. He said it did not. It does. 2) Miscommunication in finance office My husband who is a non-native speaker of English (though fluent enough to own and operate a business) was not explained that he did not receive the financing option that the sales person had told him he did. He states that the finance person did not A) Tell him he had not received financing at 0% through Chrysler or B) that the loan would be receiving a loan from Ally at 5%. He was simply instructed to sign, while I had stepped out of the office to nurse our baby. We waited 4 hours to be welcomed into the finance office at 7 pm and rushed through the paperwork with two exhausted kids. After not receiving finance statements, I looked over the dealership paperwork for a number to call. I discovered the bank and finance percentage were not what we had told by the salesperson. Though we explained we received mail at a PO Box, not our physical address. the finance person entered our physical address as our mailing address. This is why we had not received loan paperwork. On 8/29, We met with to the finance manager, Jan and a sales manager, Brad Belcher. They blamed the miscommunication on the sales person, who was absent. We resolved to pursue other financing. At our credit union, we found we never received the original window sticker for the vehicle. We requested the window sticker at this meeting. Brad Belcher begged us to withhold our review and give him a chance to "make it right". 3) Lack of initiative and rudeness by service personnel On 11/23, my 2015 Jeep Cherokee (3,400 miles) shows an engine malfunction light. I called Skyland Service the next day. The service person was short with me. She suggested that I take it to AutoZone for a diagnostic or drive it to Skyland. She stated if there a repair needed, I would have to make an appointment, and it would be three weeks until it could be repaired, due to short staffing. She stated that the driveability of the car was not affected, insisted it was due to a loose gas cap, and expressed no concern over my reservations about driving 60 miles in a malfunctioning car with a sick baby. I asked to speak to a service manager, she said one would call me. She called back herself, asked to speak to "a Kate" and said the manager recommended I take it the closest Jeep dealer. I limped to Waynesville, shifting poorly and unable to drive over 55mph. Codes were run and the Jeep had transmission and powertrain control module issues. I was sent home and told to wait for a call, and to continue to drive the Jeep (which I did only as far as my own carport and parked it). After waiting a week, I contacted Chrysler. A rental car and a transmission replacement were arranged in Waynesville. 4) Lipservice and Lack of follow-through in resolution by middle level staff On 11/24, I called Brad Belcher who did not remember me but asked who sold me the car and stated “I know why you didn’t get it. [Your salesperson] no longer works here”. He promised another manager would send me the sticker in two weeks. After my original review, the internet sales manager Stephanie got in contact with me, and promised to deliver me the sticker within two weeks. She said she would forward my correspondence to the manager of the dealership and the he would contact me. Over two weeks later, no call from the dealership manager and no window sticker. DO NOT BUY FROM SKYLAND. Choose a conscientious dealership. There are many in these beautiful mountains! More
by khern
Employees Worked With
Brad Belcher
November 12, 2015
Great at selling cars, sub par on servicing them For me this dealership has been hot and cold. The car buying process was great, one of the easiest I have ever been through. Unfortunately, that is w For me this dealership has been hot and cold. The car buying process was great, one of the easiest I have ever been through. Unfortunately, that is where the positives end and the series of unfortunate events begin: Two weeks after buying my new Jeep, i noticed the headlight lens was crumbling due to an obvious defect. I stopped by the dealership to show them and they took some photos, my mileage, and other info from the car and said it was under warranty and they'd order the parts to fix it. Well a few weeks passed, then a month, then another. I finally called to see when I could expect the replacement. They apologized and set up an appointment for the following Tuesday. I came in that day and they took my car around back and I sat down to wait. They said the work would take about an hour. Over 2 and 1/2 hours later I ask how much longer it will take. They then tell me they didn't even have the replacement lens in stock and I had been sitting there for 2.5+ hours for no reason, after they set up the appointment to do the work. Really?!!! Long story short after an angry email, a few weeks of time, and a rental car, the lens was replaced, but my headaches and disappointment had only begun. Incident two through now.... 3 weeks ago took my Jeep in for it's first complimentary oil change. 45 minutes later I leave with my Jeep and an hour later the Malfunction indicator lights come on and the transmission begins loosing torque and acting crazy. I return to the dealership, they hook up the computer and tell me that they need to re-flash the control modules but don't have time that day. I take the car and set up a time to return the following week. Meanwhile I am driving around in a Jeep with an unsafe, constantly malfunctioning transmission. I return the following week for the service appointment and they reprogram the modules. I leave and an hour later the whole malfunction cycle starts again. Now this is apparently a common issue with the Cherokee and only gets worse. Its a manufacturing issue however, so I can't blame the dealership for that. This took place on a Friday so I call the dealership and they say to bring the car in on Monday. Monday, I drop it off for a few days so they can replace the TCM and they put me in a rental car, so there is that positive. A few days later they call me to come pick up the Jeep. I arrive, sign all the paperwork and the tech goes out to pull my Jeep around. He reappears to tell me it won't move. They fixed it, but it won't go. So they tell me I'm keeping the rental car and they are keeping my jeep. They next morning I go by to get some stuff out of my Jeep and they tell me to wait 30 minutes, as it is fixed! At that time someone was test driving it to verify that it was indeed fixed. I run an errand and come back excited to get my Jeep back. When I arrive they tell me nope. Still broke and they'll call with an update once they have it figured out. 5 days later I stop by the dealership since no one answers the phone ever or calls with an update. I am told now that they will be putting a new transmission in my Jeep that has 7,000 miles on it. Again, this falls more on FCA than the dealership, but a little more communication from the dealership would have been appreciated. As I am leaving I stop by the sales floor to ask about trading in my Cherokee (once it is fixed) on a Grand Cherokee. Everything I have read says this Cherokee will probably continue to have issues. I talk to a salesperson who says she will have the Jeep manager call me to discuss trade in options. 2 days later I haven't heard a thing! You'd think someone from management would at least call to say, "sorry about all the problems you've been experiencing and let's talk when the car is fixed." In close, communication is not this dealerships strong suit. At this time I'm waiting on a transmission and a call from FCA, however they are about as communicative as the dealership is. I will update once this is all resolved. For now I am just very disappointed with this dealership. More
by mfortune
Employees Worked With
Bought From Scott Wright- he was great
October 16, 2015
Awesome!!! Everyone at Skyland Automotive is always so awesome and friendly! They are always able to help me in every way possible. Special thanks to Skeeter Coi Everyone at Skyland Automotive is always so awesome and friendly! They are always able to help me in every way possible. Special thanks to Skeeter Coin for working her magic to get me the vehicle that I wanted. You are very professional and made everything so easy for me. Thank you so much!!! More
by James W
Employees Worked With
Skeeter Coin
October 16, 2015
Best Buying Experience Ever!!!!! I begin talking to Skeeter over a year ago, I had been waiting on the new Renegades to come out. She kept me updated. No pressure, no annoying phone c I begin talking to Skeeter over a year ago, I had been waiting on the new Renegades to come out. She kept me updated. No pressure, no annoying phone calls. Finally when they came in it was not what I wanted space wise. Patience and many searches models/makes too many dealerships later I went back to see Skeeter. Should have NEVER looked anywhere else. I now have exactly what I wanted for an amazing price. Thank you, Thank you, Thank you Skeeter! I'll be back to see you for future vehicle needs!! More
by Bernese Mountain Dogs x 2
Employees Worked With
Skeeter Coin
October 05, 2015
Really, one of the best experiences ever! I recently had the pleasure of working with Rob DeNardo, a Sales Consultant, at Skyland Auto Group in Asheville, NC. Before I continue, I would just I recently had the pleasure of working with Rob DeNardo, a Sales Consultant, at Skyland Auto Group in Asheville, NC. Before I continue, I would just like to advise anyone, who is looking for a Merc, Jeep, Dodge, Chrysler, Mazda or Mitsubishi to not just drop by. Call Rob 828-350-5211 before, and make sure he is available to assist you. It will be the best decision in car buying, you will ever make. I own a Bed & Breakfast that is about 60 miles from Asheville. I have only owned it for a year and a half. I had a 2012 Acura TL, but was in desperate need of a big truck. I had traveled the 60 miles to Skyland about two weeks earlier and, for the life of me, could not get an email returned from one of the other Sales Consultants, with which I had worked. I drove back to Skyland a couple weeks later and this time, I met Rob. It was important to me, though my business didn't have much "business credit", to have my company lease the vehicle. Rob made this happen. I felt bad, as I had gotten there in the afternoon and Rob assured his daughter that he would be home in time for the prior plans they had made. I don't think he made it, but I will make that up to him. Dwayne Streetman and Jan Perkins also stayed late to make sure this deal happen. The three of them make up a Super Team and I will always be grateful. Thanks so much, Guys and Gal! Jim More
by tryingtobuyatruck
Employees Worked With
Jan Perkins, Dwayne Streetman, Robert Denardo
