Fields Chrysler Jeep Dodge RAM Asheville

Upsetting My car has been in the service dept for 2 weeks now and 3 other times recently. Each week getting a different answer as to when it will be fixed--Toda My car has been in the service dept for 2 weeks now and 3 other times recently. Each week getting a different answer as to when it will be fixed--Today they told me the 26th of next month, stating the part it "stuck" in Michigan. ???? For the amount I'm paying for the part and the cost of the rental car I'm using while I'm waiting I could drive to the warehouse to get the part myself, it's just very frustrating. I don't understand and no clear answers More

Second purchase from this dealership I purchased a new Ram pickup at Skyland Automotive in Asheville NC today. This is the second purchase I have made at Skyland in the last three years. I purchased a new Ram pickup at Skyland Automotive in Asheville NC today. This is the second purchase I have made at Skyland in the last three years. Just like my first purchase, this was a pleasant experience because there was no hassle. My salesman Joseph Belcher and sales manager Brad Belcher were both highly professional. I was offered a more than fair deal on the vehicle I was purchasing as well as being offered more than Blue Book value on my trade in. I highly recommend this dealership as well as Joe and Brad. More

Terrible service over and over with different agents I ran away from the Jeep brand because of this service department. It was always trouble to get anything done. My first interaction was to replace I ran away from the Jeep brand because of this service department. It was always trouble to get anything done. My first interaction was to replace a seat cover as a warranty item. This took them multiple days and at one point they told me they couldn't figure out how to get the cover off and that was the reason for the delays. I've been there for recalls and it is always a terrible experience. I call and call and call and no one will return my calls to schedule an appointment. If I walk up, there isn't anyone there and I get an appointment for a couple days away. This doesn't make sense to me. If they can schedule me that quickly, why can't they return the calls requesting service? My last recall I got in my car and immediately noticed a problem with the power steering pump screaming. I was told it was probably just an air bubble and if it didn't go away in a week or so to bring it back. I did that and they didn't remember me or the problem. A tech that happened to be there at the time opened the hood and saw the power steering fluid was way low. He topped it off and they told me that they didn't need to do anything with the fluid on my recall and it must just have been a coincidence that I got a leak at that very same time. I brought it back in for another day and they said they can't find a leak, but again swear that they didn't do anything with it on the last recall. I've recalled my business with them. More

Never again Went to Skyland Automotive, picked out a car and test drove it. Since I loved the car and had traded here before, I told the salesman to write it up Went to Skyland Automotive, picked out a car and test drove it. Since I loved the car and had traded here before, I told the salesman to write it up and I would buy it. I was quoted a price of $12, 500. When we went in and he was writing it up, he said " I am sorry, the sticker price was wrong". He then told me that the price was actually $15,500. And even though I was a repeat customer the new sales manager would not budge off of the price. I will tell everyone I know DO NOT go there! More

Worst Service Department Ever! We have purchased 2 cars from this dealership, One new and one used. The buying process was hassle-free, nothing to complain about. If you are look We have purchased 2 cars from this dealership, One new and one used. The buying process was hassle-free, nothing to complain about. If you are looking for a place to buy a car and that be the end of your relationship, great! The salesmen were great, the finance department was too. If, however, you plan to EVER have your car serviced, or God-forbid repaired run far far away from this place! Having worked in customer service for many years, I am pretty understanding about getting bad service but there is bad service and HORRIBLE negligent service. I have grown up in and around car dealerships I know good ones and bad ones. Customer service is what separates the two. This dealership has, by far, the worst service department I have every encountered. In the 4 years that we have had our used vehicle, it has been in the shop 3 times (which isn't bad). Each and every time, we have made an appointment, but when we get there it doesn't matter. We wait for hours just to drop off the car and get a loaner car. Case in point, this morning we had an appointment for 8:00. My husband drove the car there, it is now 10:30, he is STILL waiting to leave even though he was very specific when making the appointment that we would need to borrow a car while ours was in the shop. This arrangement was part of the VERY expensive extended warranty we bought with the vehicle. Now lets just see how long they have our family car this time. The last time we took the car in to have repair work, it was the same routine but that time, they had it for OVER A MONTH!!! Then, when we picked it up, it wasn't even fixed right we had to take it back again. We called a couple times a week checking on the status and just got lame response as to why it wasn't ready yet, many times there was no response at all. Mind you, we are a family of 7 and dropped off a mini-van and picked up a compact car. That would have been doable for a day or two, even a week but when you have to take 2 cars each morning just to drop them off to school, it gets old fast! Never mind going anywhere as a family, we didn't do that for the entire month that they had our van. It's not like it was there for an engine replacement even. There was something wrong with the sliding door and needed a transmission service. We thought that maybe it was just that they didn't want to deal with the extended warranty or that the used car department was slacking. However, when my husband took his truck that was purchased new from that dealership in for recall work we got the same treatment. He spent 2 hours sitting in the waiting area even though he has an appointment for first thing in the morning. Finally they came back and said that they didn't actually have the part that they needed (even though they said they did when the appointment was made). He had to take a 2nd day off from work to take the truck to them, that time we just dropped it off and picked up the next day. Even that little thing took over and hour as we stood there and waited just to be helped. When that truck was totaled in an accident we opted to drive 2 hours to a different Dodge dealership just to avoid this place! Oh and complaining to management does no good! I guess the next complaint will be to Dodge corporate office instead. More