Fields Mazda Asheville

Took my car in for an oil change. I thought scheduling the appointment an hour and a half before I needed to leave for another appointment would be plenty of time, considering it's ne I thought scheduling the appointment an hour and a half before I needed to leave for another appointment would be plenty of time, considering it's never taken longer than 30 minutes to do an oil change here or anywhere else I've taken it. It ended up taking two hours. I told staff multiple times I needed to leave by a certain time and was told my vehicle would be finished soon. It was not finished soon after any of the times I asked. I ended up missing my appointment due to the slowness of the oil change. When I went to pay, my total came to $90 instead of $79.99 (sorry but the sales tax shouldn't have been anywhere close to $10) but the itemized receipt is intentionally deceptive, so I believe there are hidden charges added in there. To top it all off, the person checking me out took a phone call in the middle of my transaction, so she had to further delay me leaving to do so. We will be purchasing a new car in the near future, but after this experience with the service department, we won't be coming here to buy anything. They clearly don't respect their customers' time or want their business. More

Fantastic service with personable and knowledgeable sales team. I felt like I got a good deal team. I felt like I got a good deal More

Wonderful staff, great facility! Professional and friendly, answered all questions satisfactorily, adjusted to our preferences. Professional and friendly, answered all questions satisfactorily, adjusted to our preferences. More

My experience was that the members of the sales team were motivated but intuitive to the customers needs. Now I only dealt with 4 or 5 sales people that day but it was “all good”. 😎 motivated but intuitive to the customers needs. Now I only dealt with 4 or 5 sales people that day but it was “all good”. 😎 More

Very responsive and helpful throughout the process. Never pushy and always true to their word. Never pushy and always true to their word. More

The whole experience was seamless and there was no pressure to buy. Brent took his time with me and was very patient as I test drove multiple models and went back and forth until I made up my mind. pressure to buy. Brent took his time with me and was very patient as I test drove multiple models and went back and forth until I made up my mind. More

Was told my service would take between 30 minutes to an hour, after two hours of waiting I went to the front desk and the service desk worker said they were waiting on authorization from me for additional hour, after two hours of waiting I went to the front desk and the service desk worker said they were waiting on authorization from me for additional work that needed to be done. I advised him that I was there only for the service I scheduled. Then waited 15 more minutes for them to drive my vehicle down from the maintenance bay to the dealership to deliver to me. More

Excellent and speedy customer service here today and always. It is a pleasure to deal with the people at Fields Mazda. always. It is a pleasure to deal with the people at Fields Mazda. More

Very professional and nice I would recommend Kevin as a sales man he is a good man sales man he is a good man More

Great service by Brittany and the finances part went smoothly. Out of the door in less than 3 hours! smoothly. Out of the door in less than 3 hours! More