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Fields Mazda Asheville

Asheville, NC

Overview
Reviews
4.8
600 Reviews
Call Dealership (828) 667-5213
View Awards

255 Smokey Park Hwy

Asheville, NC

28806

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Showing 600 reviews

February 23, 2023

Service Team and Jax provided excellent customer service and kept me updated on vehicle. Extra care was given when an unfortunate computer glitch made it difficult to complete delivery but went out of thei More

by Rita
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Jax and Rebekah
Report | Print
Feb 23, 2023 -

Fields Mazda Asheville responded

Thank you for your review of Fields Mazda! We're glad that Jax was informative, accommodating, and nice to work with. We appreciate your business and trust in us to assist. See you next time!

February 23, 2023

Field,s Mazda is the only business that believes that it is OK to call you at 1PM to say they cant inspect your car for a 7:30 AM appointment is an acceptable business practice. More

by Worst Dealership
Purchase Time
Recommend Dealer
No
Employees Worked With
Jax and Service Manager
Report | Print
Feb 24, 2023 -

Fields Mazda Asheville responded

This feedback is very concerning to read. I assure you this is not how we aim to run our business, and I sincerely apologize that we've left the wrong impression. Additionally, our goal is to always provide timely, communicative service, and it's concerning to hear that this was not reflected. If you're willing, I'd like to see if there is anything I can do to help here. Please consider giving me a call when you have a moment. Thank you, Greg Melikian - General Manager - 8286675213

Feb 28, 2023 -

Worst Dealership responded

Your Service Dept's plan to diagnose/ repair my vehicle has little chance of success. I propose that you personally oversee the communication between Mazda and your dealership to diagnose/repair my vehicle. Perhaps a Mazda engineer will be required for a site visit.

Feb 28, 2023 -

Fields Mazda Asheville responded

I am sorry that you have been frustrated, and I would like to help make this right. Unfortunately, I cannot look up any information to contact you with this username, so when you can, please call me directly, and I can better assist you with your concerns. Thank you, Rebekah Mann - Service Manager - 828-667-5213 Ext 272

February 15, 2023

Everyone very professional and courteous. Had several things done to the Miata. Insp, lub svc, brakes and air conditioner. Jax explained each job very well and arranged shuttle service so I w More

by davemarcus427
Recommend Dealer
Yes
Employees Worked With
Jax
Report | Print
Feb 15, 2023 -

Fields Mazda Asheville responded

Thank you for trusting the Fields Mazda team to assist you. We're glad that the team has been professional and courteous. See you again next time you need our assistance.

February 14, 2023

Already answered this section. Brian did a fantastic job. Answered all our questions. Great communication skills More

by Dlwestling
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Brian and Kevin
Report | Print
Feb 15, 2023 -

Fields Mazda Asheville responded

This review means a lot to us! Thank you for choosing Fields Mazda and for sharing your thoughtful feedback about Brian. We hope to see you again!

February 12, 2023

Service and sales department did waist they said they would do to correct my issues More

by Jerrypigott2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rebekah mann
Report | Print
Feb 13, 2023 -

Fields Mazda Asheville responded

Thank you for the review! We appreciate your support of Fields Mazda and hope to see you again down the road. Safe travels!

February 10, 2023

Excellent customer service and follow-up. Staff is friendly and courteous. Kept me informed of any updates. More

by Crkimmey
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
jax
Report | Print
Feb 13, 2023 -

Fields Mazda Asheville responded

Thank you for your great review! We're happy to hear that the team was friendly and courteous. We appreciate the feedback here at Fields Mazda.

February 09, 2023

Jax was a very professional and courteous. I plan on taking my mazda to this dealership exclusively in the future More

by Richard
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jax
Report | Print
Feb 09, 2023 -

Fields Mazda Asheville responded

Richard, thank you for reviewing Jax and Fields Mazda! We can't wait to see you next time!

February 06, 2023

Fields is always professional and take care of my needs. I take my Mazda CX-5 there for all my service needs. More

by Nbania
Recommend Dealer
Yes
Employees Worked With
Jax
Report | Print
Feb 07, 2023 -

Fields Mazda Asheville responded

We are honored to receive your support. Thank you! Safe travels until we see you next! - Fields Mazda Team

February 06, 2023

Jax was helpful. He assessed what was needed and set it up in the most convenient was, and was available for questions I had. More

by Victor
Recommend Dealer
Yes
Employees Worked With
Jax
Report | Print
Feb 06, 2023 -

Fields Mazda Asheville responded

Thanks for the 5-star review of Fields Mazda, Victor. Jax will appreciate the shoutout!

February 04, 2023

Great to do business with very helpful. The salesmen went the extra mile finance guy was great as well More

by Gregjones4
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nic and Tony
Report | Print
Feb 06, 2023 -

Fields Mazda Asheville responded

Thank you for the excellent review of Fields Mazda. We are glad that the team was helpful and nice to work with. See you next time!

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