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Fields Mazda Asheville
Asheville, NC
640 Reviews
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March 26, 2025
I cannot say enough nice things about Brittany here. She was respectful and never harassed me about buying a car and let me take my time and think on things before I made a decision. Everyone else I dea She was respectful and never harassed me about buying a car and let me take my time and think on things before I made a decision. Everyone else I dealt with was lovely and the dealership is very well appointed. More
by PAA
Employees Worked With
Brittany
March 20, 2025
My purchasing experience from Fields Mazda of Asheville was excellent. Mary “Joy” Gul went above and beyond to make my purchasing experience go smoothly. I would highly recommend working with Joy to purcha was excellent. Mary “Joy” Gul went above and beyond to make my purchasing experience go smoothly. I would highly recommend working with Joy to purchase your next vehicle. More
by Sandra
Employees Worked With
Mary Joy Gul
February 28, 2025
Title: Disappointing Experience – Lack of Communication and Follow-Through I had a frustrating experience with Fields Mazda of Asheville, primarily due to a lack of communication, failure Communication and Follow-Through I had a frustrating experience with Fields Mazda of Asheville, primarily due to a lack of communication, failure to follow through on commitments, and management’s unwillingness to respond directly. I was working with Trey Roberts to purchase a 2021 Kia Soul Turbo DCT with 23,835 miles. My credit union (Peach State Federal Credit Union) fully approved financing on February 14, 2025, and the only step left was for the dealership to update the paperwork to reflect my credit union as the lienholder. Despite this, the vehicle was sold without any prior notice, even though financing was already in place. After this mishandling, I was asked by Franklin Waters to find another vehicle, which I did. However, despite my clear interest in purchasing, the dealership failed to take action to secure it. I later found out—by contacting another dealership in their network—that the second vehicle was sold on February 21, days after Mr. Waters was supposedly “looking into it” for me. No one at Fields Mazda informed me about this, proving that there was never any real intent to assist me in securing a vehicle. What made this experience worse was the complete lack of response from management. I sent multiple emails to General Manager George Vogt, but he never responded. I also called Franklin Waters several times and left multiple messages, but he never returned my calls. Instead of addressing my concerns, they sent Trey Roberts (a new salesperson) to call me on February 26, rather than handling the situation professionally themselves. This entire process was unprofessional and avoidable. A serious buyer should not have to chase management for answers or find out on their own that a vehicle they were waiting on has been sold. If Fields Mazda had communicated properly and honored my financing approval, this situation would not have happened. I hope this dealership takes customer service and transparency more seriously in the future. I would not recommend Fields Mazda of Asheville to anyone expecting professionalism and accountability. More
by Dequincey Simmons
Employees Worked With
Trey
February 27, 2025
Fields surpassed may expectations regarding maintenance and professional service at a dealership. Cleanliness, promptness, respectfulness and service without harassment or haggling were most admired and ap and professional service at a dealership. Cleanliness, promptness, respectfulness and service without harassment or haggling were most admired and appreciated! More
by JR
Employees Worked With
Jackie
February 15, 2025
Excellent experience. Jewel was helpful and kept us up to date on the service. The mechanics provided a informative video of the service. The service was quick and check o Jewel was helpful and kept us up to date on the service. The mechanics provided a informative video of the service. The service was quick and check out easy. More
by jacksonmplt
Employees Worked With
Jewel
