Back

Fields Motorcars

Lakeland, FL

4.8
625 Reviews

4141 North Florida Ave

Lakeland, FL

33805

Directions

By Type

625 Reviews of Fields Motorcars

October 19, 2015

Process My salesman Tim understood my desire for speedy purchase process and made that happen at an attractive price w/o the usual games. Fields will be a ple More

by cliffo3133
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Lowery
Nov 05, 2015 -

Fields Motorcars responded

Thank you! We're pleased that you enjoyed your experience! Please feel free to enjoy our complimentary food, beverages and other amenities we provide to all of our customers as our way of showing our appreciation for your business. If there is any way I can elevate your ownership experience, I would be delighted to help. Best regards, Gary Gordon, General Manager.

October 19, 2015

Great experience! My husband took my CLA250 in for an issue wth the sunroof. Within hours of dropping it off, Fields called to let me know it was ready. More

by Leahw
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Schreck
Nov 04, 2015 -

Fields Motorcars responded

Glad we could help! If there is anything further we may do to enhance the quality of your ownership, please let me know. Warm Regards, Gary Gordon, General Manager.

October 11, 2015

Salemen Provides First-Rate Purchase Experience I recently purchased a CLA from Dustin Bailey. From the moment he first met my wife and I in the car lot, he was both personable and informative. His More

by CC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Damon Trueman, Dustin Bailey
Oct 13, 2015 -

Fields Motorcars responded

Congratulations on your new Mercedes-Benz CLA and thank you for your business, it's our pleasure to serve your automotive needs! I will be delighted to pass along your pleasant feedback regarding your experience with Dustin, Damon and our team along. I'm delighted to hear you had such a wonderful experience with us. The next time you come in for your car wash, please swing by my office and let me know if there is anything else we can do to elevate your ownership experience further. Thank you for choosing Fields Motorcars. Best Regards, Gary Gordon, General Manager.

October 03, 2015

Incredible Customer Service My husband and I have been considering a new vehicle over the past few months and while we were on our way back from Orlando we decided to stop at the More

by dmccarthyhale
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Damon Trueman, Bill Metheney, Dustin Bailey
Oct 13, 2015 -

Fields Motorcars responded

Congratulations to both you and your husband on you new vehicle! I'm delighted that we were able to exceed your expectations and provide you with an amazing experience. If there is anything further we may do to better serve your automotive needs, please let me know. We are happy to have you as a part of the Fields' family and I will make sure to pass along your positive assessments to Dustin, Bill, Damon and our team. Thank you for your pleasant remarks and for your business. Warmest Regards, Gary Gordon, General Manager.

September 30, 2015

Professional Personnel - Superior Product and Service Ron Bigler was exemplary in helping us select and acquire the Mercedes that met our needs. The entire experience far exceeded our expectations. We hi More

by Harbaugh
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rolando "ROLO" Rosado, Gary Breesman, Ron Bigler
Oct 13, 2015 -

Fields Motorcars responded

That's wonderful to hear, Harbaugh! It's certainly our goal to ensure you receive only the highest level of customer service and I'm delighted to hear this is what you encountered. If there is any way we may further improve upon your ownership, please let me know. Thank you for your kind words and for your business - we are dedicated to providing you with an extraordinary experience with every visit. Best Regards, Gary Gordon, General Manager.

September 23, 2015

Dustin does it again! This is the second vehicle we have purchased from Dustin and Fields Motorcars. In and Out in two hours! Clean ride, great price, and SPECTACULAR serv More

by JR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dustin Bailey
Sep 29, 2015 -

Fields Motorcars responded

Congratulations on your second vehicle with us, JR, we appreciate your continued business and loyalty! I'm delighted that you are pleased with your new vehicle. Next time you are in for your free car wash, please feel free to stop by my office and let me know if there is anything further we may do to better serve you. Best Regards, Gary Gordon, General Manager.

September 17, 2015

great sales experience My experience at Fields was amazing. My sales rep, Dustin Bailey, spent a lot of time with me and found me the perfect car. He also gave me personal More

by melodielopez
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dustin Bailey
Sep 29, 2015 -

Fields Motorcars responded

That's fantastic, melodielopez, and thank you for choosing Fields Motorcars. I will pass along your "kudos" to Dustin, Damon and our team. If there is anything further that we may do to enhance the quality of your ownership experience, please let me know - we are delighted to serve you and appreciate your business. Kind Regards, Gary Gordon, General Manager.

September 11, 2015

Poor Customer Service. Lack of Concern. Yesterday, while driving on I-4 the tire sensor on my 2015 C300 alerted me that my back right tire was going flat. I live two hours away from where More

by Pam D.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
CRAIG
Sep 16, 2015 -

Fields Motorcars responded

We are terribly sorry to hear about your experience, Pam. Behavior like this is not tolerated in the Fields Auto Group and we've taken the necessary corrective measures with the staff in question to ensure that this doesn't happen again. I apologize that you encountered this situation and encourage you to contact me directly, as I would appreciate the opportunity to speak with you in order to address the situation more accurately, and hopefully, restore your faith in our dealership. You may either call me at (863) 688-8111 or, if you prefer, via email at ggordon@fieldsauto.com. Again, my apologies for the situation and I look forward to speaking with you. Regards, Gary Gordon, General Manager.

September 09, 2015

Ron bigger sales I lucked out when Mr.Ron Bigler greeted me on my arrival at Fields.He was extremely helpful in my search for a benz. I eventually showed interest in a More

by Paul wirth
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Bigler
Sep 29, 2015 -

Fields Motorcars responded

Thank you for your excellent feedback, Mr. Wirth. I will be sure to pass along your kind words to Ron and share with our team. I'm delighted we were able to ensure that you received an exemplary experience. In the future, if there is anything else we may do to better serve your automotive needs, please let me know. Thank you for your business. We are dedicated to providing you with only the best in customer service. Kind Regards, Gary Gordon, General Manager.

September 05, 2015

Flew All The Way to Florida to Deal With the Best I would've never thought that I would think of buying a car online nor fly all the way from Kansas City to Florida to finally make the deal. Dustin B More

by alabed66
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Metheney, Don Josey, Dustin Bailey
Sep 29, 2015 -

Fields Motorcars responded

Wow, that's outstanding - thank you for making the trip, all the way from Kansas City! I'm grateful that we exceeded your expectations and made the trip worthwhile. If there is anything further we may do to enhance the quality of your ownership, please let me know. Thank you for choosing Fields Motorcars. Kind Regards, Gary Gordon, General Manager.

...
54
...