Fields Motorcars

Incredible Customer Service My husband and I have been considering a new vehicle over the past few months and while we were on our way back from Orlando we decided to stop at the My husband and I have been considering a new vehicle over the past few months and while we were on our way back from Orlando we decided to stop at the Fields dealership on I-4, on a Sunday night after they had closed. While driving through the lot, I noticed two used vehicles that caught my eye. One for the color and the other for the price. I found Dustin's information online and I emailed him, inquiring about both vehicles. He responded immediately. My husband and I came up and drove one of the two and I fell in love. Dustin, Damon and Bill were professional, courteous and more than willing to work with our difficult schedules. They were ALWAYS readily available, including staying late while we fought traffic to get to them. Dustin and Damon drove my car to me in Sarasota, in the rain.....That's incredible service!!! Our experience with the Fields team was outstanding and better than any we've encountered with multiple dealerships in the past few months. We will be back to purchase again! Thank you!! More

Professional Personnel - Superior Product and Service Ron Bigler was exemplary in helping us select and acquire the Mercedes that met our needs. The entire experience far exceeded our expectations. We hi Ron Bigler was exemplary in helping us select and acquire the Mercedes that met our needs. The entire experience far exceeded our expectations. We highly recommend Mr. Bigler and Field Merecedes. I suspect we've found the dealership that will be the source of all future auto acquisitions. More

Dustin does it again! This is the second vehicle we have purchased from Dustin and Fields Motorcars. In and Out in two hours! Clean ride, great price, and SPECTACULAR serv This is the second vehicle we have purchased from Dustin and Fields Motorcars. In and Out in two hours! Clean ride, great price, and SPECTACULAR service. I think they might have a client for life. Thank you! Joey and Krista More

great sales experience My experience at Fields was amazing. My sales rep, Dustin Bailey, spent a lot of time with me and found me the perfect car. He also gave me personal My experience at Fields was amazing. My sales rep, Dustin Bailey, spent a lot of time with me and found me the perfect car. He also gave me personal service by bringing all my paperwork and the car-to my office, so I did not have to wait on my paperwork. Also, I was a little intimidated by the seemingly complicated technology but Damon from the tech department gave me an informative tutorial, and I have been able to set everything up in my car like a pro! More

Poor Customer Service. Lack of Concern. Yesterday, while driving on I-4 the tire sensor on my 2015 C300 alerted me that my back right tire was going flat. I live two hours away from where Yesterday, while driving on I-4 the tire sensor on my 2015 C300 alerted me that my back right tire was going flat. I live two hours away from where this occurred. I pulled over and called the closest Mercedes-Benz dealership, which happened to be Fields Motorcars in Lakeland. I was advised that the service department was closed and I should seek assistance elsewhere. There was no mention of the lifetime roadside service or even the courtesy of providing me with the name of other auto service companies that may be able to assist me. I limped into Discount Auto Tires in Lakeland where I was treated respectfully and although the business was within minutes of closing, the employees offered to stay late to assist me with a tire change. Unfortunately, they did not have the Pirelli run-flat tire that I needed in stock. They pumped up my tire and the customer service agent stated he would call around a find the tire needed and let me know what to do and where to go in the morning. The Discount Auto Tires representative called me this morning and informed me the Fields Motorcars had the tire. Ironic that a representative from a competitor sent me back to where I had been turned away just the day before. Here is the kicker: Fields Motorcars charged me for the replacement run-flat tire that is under warranty and should have been replaced at only the cost of the service. When I questioned Fields Motorcars regarding the warranty that was confirmed by a Pirelli consumer agent, I was told by the Fields Motorcars representative that they had no idea what I was talking about. This leads me to believe that they have charged other customers for tires that they should not have. Fields provided poor service, lack of concern and a willful ignorance of product knowledge. More

Ron bigger sales I lucked out when Mr.Ron Bigler greeted me on my arrival at Fields.He was extremely helpful in my search for a benz. I eventually showed interest in a I lucked out when Mr.Ron Bigler greeted me on my arrival at Fields.He was extremely helpful in my search for a benz. I eventually showed interest in a 2014 white e-350. Ron immediately located the key and opened the car for me to sit in the driver's seat. He briefly showed me the basics then off we went for a 5 mile trial ride.When we returned to the lot, Ron continued demonstrating the features, for at least an hour..I got a little nervous about the amount of time he was taking educating me. I wouldn't want anybody to get reprimanded or fired on my account. We finally made a deal that was satisfactory to me.I came back on a rainy labor day to pick up my car.The certified pre-owned car was in the showroom and looking mighty fine. I scrutinized the car and found a little blemish on the fender. Ron took the car to service and had the blemish removed. I Noticed 2 wheel emblems that were not to my satisfaction ..Ron immediately got 2 new ones and replaced them. Before I drove away, Ron spent another long time reviewing what he had taught me previously about the vehicle. I Have had a good experience buying this car. Ron's a knowledgeable, charismatic, professional. I'll probably be back in a year or so (if RON is there) to upgrade. FIelds has a valuable asset named Ron BIgler.... More

Flew All The Way to Florida to Deal With the Best I would've never thought that I would think of buying a car online nor fly all the way from Kansas City to Florida to finally make the deal. Dustin B I would've never thought that I would think of buying a car online nor fly all the way from Kansas City to Florida to finally make the deal. Dustin Bailey made it so enjoyable and easy, he personally drove an hour to the airport to pick us up and treated us with such compassion that we have never seen before with any dealer. Right as we got there he had all of the paperwork ready and the car on show for us in no time. I would also like to thank Don Josey for helping us out, taking us back to the airport, and making our trip a breeze. I feel like i didn't only get my dream car but made a couple of new good friends on the way! I would definitely recommend and do business with them again! More

Great C Class and Dealership My experience at your dealership has been great. Your staff is very knowledgeable, and friendly. Your dealership is very clean, and I appreciat My experience at your dealership has been great. Your staff is very knowledgeable, and friendly. Your dealership is very clean, and I appreciate that you have drinks, and snacks available. The chairs you have in the "waiting" area are comfortable to sit in. The children's area is a plus as well. Love my C Class! More

Best Mercedes Dealership Dustin made my experience so grateful and not stressful at all, it was actually fun buying a car. He made the whole transaction go smooth. The deliver Dustin made my experience so grateful and not stressful at all, it was actually fun buying a car. He made the whole transaction go smooth. The delivery of the car was amazing, thank you so much Dustin. More

2012 c250, amazing service! Gary is the best. We bought a used Mercedes on Saturday.... Ended up hating it. They took the return and gave us a good deal on a new 2012 c250. Gary is the best. We bought a used Mercedes on Saturday.... Ended up hating it. They took the return and gave us a good deal on a new 2012 c250. More