Fiesta Subaru - Service Center

Matt Rael is wonderful! He made this car buying experience a very good one. He was very patient when I wanted to test drive multiple vehicles. He answered all my questions. He made this car buying experience a very good one. He was very patient when I wanted to test drive multiple vehicles. He answered all my questions. He was very helpful, knowledgeable, and friendly. He wanted to make sure I got the car I wanted and went above and beyond. Much appreciated! More

First time coming to this dealership for service. Great customer service, very clean and inviting atmosphere. Great customer service, very clean and inviting atmosphere. More

Did extensive testing on my tires to make sure that I did not have a problem with the tire pressure sensor, at no charge! not have a problem with the tire pressure sensor, at no charge! More

Everyone was polite and explained everything and it was done in a timely manner great snacks done in a timely manner great snacks More

Everyone at Fiesta Subaru was kind and professional. The service team made sure I understood what was being done before they completed it and fully explained costs. I appreciated the transparency! The service team made sure I understood what was being done before they completed it and fully explained costs. I appreciated the transparency! More

Appalled at $619. 32 for battery replacement - - plus payment term "strictly cash" -- otherwise an additional absorbent added fee/charge - - $19.00 plus not itemized 32 for battery replacement - - plus payment term "strictly cash" -- otherwise an additional absorbent added fee/charge - - $19.00 plus not itemized on workorder nor was final credit card receipt offered - - Additionally no itemization of service - labor - parts costs - - were provided on customer workorder - - Service Advisor Reuben Trujillo however provided quality competent attention to handling my daughters (Cheryl's) vehicle which I brought in for her - - Cheryl questioned the charges as well as provided paperwork on possible extended warranty battery service SB13849057 Subaru settlement of 2022 which I revisited dealership next day 1/22/25 - - Ruben was busy and a lady "Jessica" took info and as I tried to inquire about absorbent charges as well as any possible battery core credits and lack of itemization - she became very impatient - indicating something to the fact "this is not AutoZone" - - and informed she would review paperwork copy I gave her on what my daughter provided - - - Latter in day Ruben called indicating the battery settlement didn't provide replacement of battery nor reflect anything regarding this service - - Again Ruben attempted to very effectively - diplomatically handle what he could - - - Of course - I assume he like all service advisors are at the mercy of Fiesta Auto Group decisions - - - Ron Fernandez - More

Awful service- from the mechanic and advisor. They left my car a mess- with a sentimental item from my glove compartment on the floor. There weren’t any floor protectors, they left my seat settin They left my car a mess- with a sentimental item from my glove compartment on the floor. There weren’t any floor protectors, they left my seat settings completely messed up and washed my car, but left it super dirty. There are greasy handprints all over my car, like they didn’t use protectors to cover the sides while they were working. My advisor barely called, I had to call him for updates and the best advisor there was the only one that gave me all the info I asked for. I thought they’d take care of my car, but no. I’m so disappointed. I’ve only gone to them and purchased this car from them. I guess it just doesn’t matter anymore, nowadays. More

I had a great experience with Shelly and Rebecca throughout the process of purchasing my new Subaru vehicle. They were kind, communicative, knowledgeable, and helpful throughout the process. I ultim throughout the process of purchasing my new Subaru vehicle. They were kind, communicative, knowledgeable, and helpful throughout the process. I ultimately had a positive experience with everyone I worked with at Fiesta Subaru and would utilize their services again! More

xtrec 90k Service didn’t check air pressure after tire rotation and ruined the tire on the way home, had to pay for a new tire. Didn’t replace oil change sticker on windshield, just left it on the dash. I rotation and ruined the tire on the way home, had to pay for a new tire. Didn’t replace oil change sticker on windshield, just left it on the dash. I was extremely dissatisfied with the lack of attention to detail and paid $1,085.67 for the service. More

Mr. Rueben rendered a good service in a timely manner and offered schedule to check my car's roof. offered schedule to check my car's roof. More