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Fiesta Subaru - Service Center

Albuquerque , NM

4.5
425 Reviews

425 Reviews of Fiesta Subaru - Service Center

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December 09, 2024

Service is difficult to deal with, unprofessional and disorganized. The only reason we go back is because our warranty. More

by MESQUIBEL26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Josh and Jonathan
Dec 26, 2024 -

Fiesta Subaru responded

Sorry to hear that you did not have a great experience with service. Please reach out to Reuben Trujillo, our service drive manager, and he will take great care of you. He can be reached at 505-305-3940. Josh and Jonathan are new and this gives Reuben some additional things to work on training. Please let us know if you ever need anything.

December 08, 2024

Dan was amazing! Hosgreat customer service skills were what drove me to make the purchase of my new car. He answered all of my questions and concerns More

by ericakst
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Shields
Dec 26, 2024 -

Fiesta Subaru responded

Dan is a real character and I am happy to hear that he took great care of you. Dan has been with us for a long time and is a very knowledgeable resource. Don't hesitate to reach out if you ever need anything.

December 07, 2024

Service waiting area is spacious, clean, and welcoming with free coffee and snacks. The electric fire was burning. Jair kept me informed of the progress of the service. And my service was done earlier tha More

by GLDNCBLLT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jair Rendon
Dec 26, 2024 -

Fiesta Subaru responded

Electric Fire? Was that something happening here? I trust everything is ok. The new service area is indeed awesome. We try our best to keep it stocked with fresh snacks and keep feeding the coffee machine more beans. Please let u know if you ever need anything.

December 06, 2024

My experience was great from the very beginning. I was greeted at the door and asked how I could be helped. The salesperson was very friendly and helpful and we were able to find the car that I want More

by jgorley
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adriana Nunez, gino Alderete
Dec 26, 2024 -

Fiesta Subaru responded

Adriana is awesome. She loves helping people and it shows. Please tell your friends and send them her way. She is happy to give everyone the same level of service and support. Gino is also awesome. Especially the way he breaks down the technical features of your new car into easy to understand terms. See you again for your next regularly scheduled service in 6,000 miles or six months (whichever comes first).

December 06, 2024

Very professional and great service. They keep you informed and give great service. I always take my car to this dealership More

by BXENGLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathon tello
December 06, 2024

I never thought I'd be recommending a car dealership, but we had a great experience buying a car at Fiesta Subaru in Albuquerque. Everyone there made the process so smooth and easy. The negotiating process w More

by lkn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Horus Cue
Dec 26, 2024 -

Fiesta Subaru responded

Thank you for the kind words. I'll let Horus know that he made your experience buying a car so special that you are recommending us. Have a great day!

December 06, 2024

They worked hard to make me a good deal. Made me feel like family and been reaching out to me to ensure that I am happy with my purchase. More

by pmitchusson
Recommend Dealer
Yes
Employees Worked With
Horus Cue
December 05, 2024

As prearranged, I dropped my vehicle on Saturday at 1 pm. This is significant because it means I had to manage my weekend without my car. It was only an interior door handle, I assumed this would be promptl More

by GOPATED2INC
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don't remember
December 05, 2024

Took care of my issues and provided great service and support. I’ll be back. More

by John W.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick
Dec 26, 2024 -

Fiesta Subaru responded

Thank you for the 5-Star review.

December 04, 2024

Service department is very clean and the waiting area is spacious and welcoming with free snacks. This is the third time (18 month service) that I have been there, and the second time that something was eit More

by JJCCRV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray
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