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Fiesta Subaru - Service Center

Albuquerque , NM

4.5
424 Reviews
Call Service Center (505) 499-4645

424 Reviews of Fiesta Subaru - Service Center

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April 24, 2025

EverI didnot have service at os timeyone was just truly exceptional From start to finish and its continues More

by bdickey38
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taylor just perfect
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April 24, 2025

The friendly people on staff were well informed. They made the sales process very easy. More

by DGSHARPES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Catalina, Nate, Mike
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April 24, 2025

Just similarly the. best service—-period! And I add the friendliest service as well. Absolutely! More

by JUDITHMINKS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonnie
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April 24, 2025

I don’t want to leave any feed back in this part of the survey More

by WILLIAMSAPP3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trujillo
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April 23, 2025

This was an excellent center. All sales and service was handled in a professional manner. More

by hexie7
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly White.
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April 20, 2025

Took my vehicle for tire repair and was told it was not repairable and that I would need to purchase a new tire that cost $197 - took my car to Big O and they repaired for FREE! I drove to White Sands, Car More

by Leo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jonathan Tello
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April 19, 2025

Poor service; lack of respect for the customer and the customers property entrusted to their care/service. Management never fix anything even after customer complaints. They lied that they fixed my car bu More

by Steven1703
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jair Rendon, and Roy.
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Apr 21, 2025 -

Fiesta Subaru responded

Hi Steven, Jeff @ Fiesta Subaru. I don't have your information. Could you contact me to discuss this review? 505-305-3908 is my direct number. You mentioned Jair was your service advisor. He works at Fiesta KIA and sometimes at Fiesta Mitsubishi when needed. Roy is the service manager and does not have any recollection of speaking with you. The mechanics do put paper down on the floor and plastic liners on the seats. They do their best to keep your car as clean as it came in. If that didn't happen let me know. I am happy to help any way that I can.

May 10, 2025 -

Steven1703 responded

It's a lie that Roy doesn't remember me. I saw him eating and enjoying the Pizza I bought them in January of this year and still treated me badly.(Never again) He was the one that gave me a loaner car in January that another customer just returned with dog air and dog puke (vomit). Such disrespect/non care. This car should have been cleaned before being given to another customer. I refused to get into that car before Jair gave me another car. Roy wasn't the service manager then, Jessica was. Roy just got promoted to service Manager. (Good luck with that Fiesta Subaru). Jair Rendon was working right next to Jonathan Tello. He was working here at Fiesta Subaru before being removed and sent to Fiesta KIA. Jonathan was the one that finally fixed Jair's mistakes that Jair lied about. The defective part that was supposedly ordered and replaced in January wasn't done, and they kept my car overnight. Not only that, my car was snatched on the passenger door. They (people in the service dept) were also removing my email address and replacing it with one of own so I don't get any email or correspondence from Subaru. I have came in to speak to Samantha about this and she'd tried to help rectify things. The people at the service dept behaving badly should be held accountable - not protected and lie for. Mateo Vigil, Diego Romero and Jonathan Tello do good work. The bad apples including Roy know who they are.

April 19, 2025

The staff were helpful in setting up the appointment and checking beforehand that the tires I needed were in stock. More

by apudelek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Was it Jonathon?? Not sure of name.
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April 19, 2025

Professional, friendly staff; clean, quiet and comfortable waiting area. Reasonable wait times. Overall a pleasant experience. More

by OERCIYES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cannot remember
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April 19, 2025

Everything was great. Very courteous and professional personnel. My car was done in the allotted amount of time. More

by bonnie.kinsey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Didn’t get a name
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