Fiesta Subaru - Service Center

I liked that I was greeted when I drove up. No need to go inside & wait for someone at a service desk. No need to go inside & wait for someone at a service desk. More

When I arrived, I was not greeted at my car to check in as is usual. So I turned my car off and walked inside to the service area and stood for several minutes before somebody checked me in. The individual as is usual. So I turned my car off and walked inside to the service area and stood for several minutes before somebody checked me in. The individual who checked me in told me to stand at an empty desk to wait for the technician who was handling my service. I stood there for ten minutes waiting for assistance while there were plenty of other people being helped. There was no initiative by anyone to notify this technician that somebody was waiting for him evidenced by the wait and his apparent unawareness of my arrival when he walked back to his desk where I was waiting. When the technician found my appointment and read through the services I said I needed he was like, “oh you need more than just an oil change.” Which told me that nobody had prescreened the day’s appointments. He said it would take two hours, and asked if I would be leaving and then coming back. I expressed that if a loaner car was available that would be great but none were available, and although there was an offer to get me a Lyft (which was nice), that wasn’t going to work because they can’t go on base where I work. The work ended up taking 3 hours, and the costs of the services that I asked for were not reviewed with me prior to servicing (which used to be a standard practice). There seemed to be a real lack of care and customer service that I have come to expect from Fiesta Subaru. It’s one of the major reasons that I stopped getting my car serviced at Garcia Subaru. I hope that day was just a fluke, but if I experience this again, I will have to consider finding somewhere else to take my car. More

My sales person was Shelly White, she is the best. First of all she sent me a personal "text message", I was thinking of Subaru but have always driven Fords, I was trying to decide which to buy, the p First of all she sent me a personal "text message", I was thinking of Subaru but have always driven Fords, I was trying to decide which to buy, the personal message decided me. She brought me the car and explained how it worked. She told me if I had any more questions at any time to call her. She is an asset to the company!!! Since the car is new I of course haven't had a chance to use sevice yet but Shelly took me there to show me More

Always care and open discussion about any problems there might be. Totally trustworthy and friendly. They'll always have my business. Slim Randles columnist might be. Totally trustworthy and friendly. They'll always have my business. Slim Randles columnist More

We had our car serviced but when the car was returned to us the AC didn’t work properly. We took the car back in, it was “fixed” and returned to us. We had to return a third time, the AC was still not wor us the AC didn’t work properly. We took the car back in, it was “fixed” and returned to us. We had to return a third time, the AC was still not working properly. On our return, they found the compressor was bad. A new one had to be ordered. There was some sort of run on service and we found ourselves in a horrible queue. I think the service dept had our car for two weeks. The experience did have us wondering if our time with Subaru was coming to an end… this is our third Subaru, second with Fiesta. So far, the service department forgot to screw in the oil plug on a routine maintenance and we drove all the way home, we’ve experienced body damage during a service visit and now the AC issue from a service visit. On a positive note, Jair, the service rep we worked with seemed great, provided a loaner and kept us updated. We appreciated that. More

Excellent and honest service, love my new Subaru and the salesperson Shelly was exceptionally helpful salesperson Shelly was exceptionally helpful More

Excellent service, staff very attentive and helpful. The whole process was fast and clear, highly recommended. The whole process was fast and clear, highly recommended. More

very accommodating, listeners, concerned. Josh was great, he saved us some money, very nice, helpful Josh was great, he saved us some money, very nice, helpful More

I was very pleased with my experience overall. Jerry in sales was extremely knowledgeable, attentive and helpful. Jerry in sales was extremely knowledgeable, attentive and helpful. More

The service was below par. Oil is leaking on my garage floor and one of my tires is under inflated. Oil is leaking on my garage floor and one of my tires is under inflated. More