So after hurricane Harvey hit the Houston area I found myself in need of a truck to replace my previous one that got flooded out. I am one who loves the Denali HD series trucks so that is what I was looking for specifically. They had one on the lot and I was interested in it. I showed up at the dealership right after they opened, test drove the truck and tried to deal with the sales rep. However, the sales rep told me the manager was not willing to negotiate on the price due to the high demand and other price adjustments previously made to the truck. The truck with all accessories was still priced about 2500 above retail value (even verified by my lender). Since I was in need, and there is currently a high demand for other Denali HD trucks in the area, I choose to proceed with the purchase at the listed price. I only choose to proceed due to my necessity (against my better judgment). We left the dealership and went straight to the bank to get financed. While in route to the bank and while at the bank I felt pressured by the salesman, via calls and text messages, telling me that there were other people trying to look at the same truck. I had even gave him my credit card info to put a deposit down on the truck and then was later told that due to the high demand on the trucks that the manager informed the sales staff that they were not taking deposits to hold vehicles. Any other used vehicle lots would generally take the vehicle to the back of the lot once a buyer gives him his word and heads to the bank to do financing. Long story short, I got financed, got back to the dealership and got the truck. He had previously told me there was two sets of keys and fobs to later find out there was 2 keys and 1 fob. As we were leaving he told me he put fuel in the truck and he also stated that if I would leave a review and send a photo of the review he would give me $200. However I later found out this was a straight up lie and a tactic to get me to leave a review. He later told me he meant that if I referred a customer that bought he would give me $200.
In summary, I feel like this dealership may have taken a little advantage of the Harvey storm situation in the fact they were not willing to negotiate and also used the "high demand / multiple viewers of same vehicle" tactic to pressure me into expediting my financing. All other used trucks I have bought in the last 10 years always come with a full tank of fuel. Its a courtesy that almost all dealerships provide except for this one. I know the fuel isn't a big thing but when you buy a $60,000 truck and have to stop and get fuel on your way home it seems a little annoying that they didn't think enough of my business to send me on my way with a full tank. Lastly, the whole leave a review and receive $200 conversation that the sales rep later denies, I have 4 other witnesses (my wife and teenage kids) that heard the same as I did.
The trucks here are nice but be sure you know what you are getting with your deal. Be prepared for no negotiation and sly talking salesmen who will say and do anything to make a sale. They are most definitely more interested in a one time sale more than repeat business.