Findlay Acura

They were able to complete detailing and several maintenance items in one visit, which I appreciated. I also liked the comprehensive review of my vehicle’s condition. Always a pleasant experience. maintenance items in one visit, which I appreciated. I also liked the comprehensive review of my vehicle’s condition. Always a pleasant experience. Only complaint: I miss the soda fountain there, but appreciate that more people likely prefer coffee 🙂. More

Fast, professional, informative, detailed report, exactly what I would expect from this dealership and their service bay what I would expect from this dealership and their service bay More

I purchased my vehicle about 3 weeks ago, a2023 Honda HRV, previously used, the parking brake button was loose. I came in once to Acura and all they did was pop in back and send me on my way. It became d HRV, previously used, the parking brake button was loose. I came in once to Acura and all they did was pop in back and send me on my way. It became dislodged again to which I couldn't release my vehicle and was told to take it to Honda because it was still under manufacture warranty. Honda told me it wasn't covered to take it to Acura, and when I contacted my dealer Charles he couldn't offer assistance as it was his day off and sent us to Tonya who as well couldn't offer assistance to our matter. It's frustrating that when we were purchasing the vehicle everyone was so accommodating yet nothing could be done to help when an actual issue came about. Jay not even knowing the matter or the situation went above and beyond with his customer service and what I will say is at the end of the day it's men like Jay who are really the heart of a company. He went above and beyond and over and above to do right by the customer and for that I will continue my service with Acura. Jay was exceptional. More

I'm bringing the car on a regular basis for servicing. Todd is always very good about explaining each element that is recommended for servicing. He also is very helpful and determining if any servicing ca Todd is always very good about explaining each element that is recommended for servicing. He also is very helpful and determining if any servicing can be delayed because of the expense; however, he never allows cost to compromise safety. I have been depending on Todd's advice for a number of years and I appreciate it very much. More

Everyone in this dealership was extremely helpful, very friendly and it was the best carbine experience I’ve ever had friendly and it was the best carbine experience I’ve ever had More

Good upfront with price and walked through the procedure. Matt the sale rep was very detailed and helpful. Matt the sale rep was very detailed and helpful. More

This place is like home, friendly people, great coffee and multiple tv’s. I have never dealt with a dealership like this, I truly enjoy going there. and multiple tv’s. I have never dealt with a dealership like this, I truly enjoy going there. More

Great customer service, knowledgeable and trustworthy Great response time , Kept me informed on the status of repair Great response time , Kept me informed on the status of repair More

Jack and Noeh are great. Jack is very knowledgeable and gave excellent advice about maitaining vehicles. Jack is very knowledgeable and gave excellent advice about maitaining vehicles. More

I will be moving to CA in the next few months and may drive out here to service my car. I love this service department! drive out here to service my car. I love this service department! More