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Findlay Chevrolet

Las Vegas, NV

4.5
783 Reviews
After over 50 years in the automotive industry, we know that there are many places you can choose to visit and I want to personally thank you for considering Findlay Chevrolet. Here are just a few reasons why I believe you will be a completely satisfied, lifelong member of the Findlay Family when you purchase your vehicle from us: Great people, highly trained, professional, courteous and ethical staff. Many of our employees have years of experience – whether it is our sales, service or parts personnel you will find high quality people. Convenient Location. We are located just off the 215 at South Rainbow; within a 30 minutes drive from anywhere in Las Vegas or Henderson. Commitment to Quality. Whether it is delivering quality products or service we are committed to exceeding expectations. We make the most of every opportunity to prove that we are the best in the business. Our “State of the Art” facility is the best equipped and staffed. We offer wireless connectivity, customer computer work stations, complimentary beverages and popcorn, customer lounge, “Future Chevy Drivers” playroom, and an accessory boutique. All this in addition to our over 60 service bays, parking garage and huge inventory. "GM Certified Technicians.” You can be sure your vehicle will be in well qualified hands during their service as we have the highest trained General Motors certified techs in the state. “Standard for Excellence” Winner. Only dealers with the highest level of Customer Satisfaction qualify for this prestigious award that we have won for the last seven years. GM Dealer of the Year Award recipient for 8 consecutive years.. Time Magazine Dealer of the Year. #1 Volume Chevrolet Dealership in the state. DealerRater Dealer of the Year 3 years in a row!
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6800 S Torrey Pines Drive

Las Vegas, NV

89118

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Showing 783 reviews

July 20, 2021

"To whom it may concern: Caveat Emptor – Buyer Beware!!..."

- jarfuso

To whom it may concern: Caveat Emptor – Buyer Beware!! Findlay is not looking out for your best interests. They or their representatives are out for their own hides and could care less about their customers. I am writing this review of Findlay Chevrolet to detail the events as they occurred recently during a visit to their dealership this last Saturday 7/10/21. To begin, the reason we visited the dealership is because we received two rather inviting solicitations from Findley specifying several enticing factors. To begin, the letter promised the following: 10K plus above Kelly Blue Book – (there was a caveat in the fine print that stipulated a 20cent per mile deduction for every mile over 10K per year) Our car had 35K miles on it, so a bit of simple math, 15K @ .20 = $3000. So, if anything the offer of $10K over KBB should have been $7K. There was a promise of 0% interest for I believe was 48/60 months. (They wanted my Camaro, but did not offer the 0% on Camaros, only on the lesser models such as a Blazer that are in surplus) There was also a promise of a $1500 dollar reduction of list price for whatever vehicle purchased. And lastly, a $20 Target gift card just for showing up. Now as to the details of this horrible customer service nightmare. We drove across town to visit Findlay, we live in the NW part of town, and Findlay is a good 30-minute drive from our home. I called prior to leaving my home to see if I needed to make an appointment because Findlay was having some sort of special event and the perks being promised were only going to be offered that day. The young lady (Emily) that I spoke with said to ask for her and she would set me up with a salesperson. We arrived as promised at the designated time and we were introduced to Laura Real Martin. At first the transaction seemed to be going well, but our primary concern was the amount we were going to be given for our trade. I had pulled the trade-in value estimates from KBB.com prior to our arrival so that I would know what a reasonable offer for our 2019 2SS Camaro was. The range for our car in “very good” condition was 37-42K. The range for a vehicle in “excellent” condition was 38-43K. I was not being greedy but felt that we should have been offered somewhere in the mid-range of both trade-in value Kelly Blue Book estimates. We felt 40K was a reasonable number for our trade in. That plus the sales tax credit for trade-ins, the reasonable amount for trading in our 2019 2SS Camaro was approx. $43K. Add to this the promised $10K over KBB estimate was right at $50K – the deduction for the mileage as stated in the caveat should have been $3K. We were offered $37K – PERIOD! So much for honoring their solicitation we received in the mail, not once, but twice. This was the first instance of bait and switch. The justification given for us NOT getting the $10K over the KBB estimate was that our car was previously a “rental”. Had the second so-called manager taken the time to read the entire Carfax report, he would have seen that our vehicle was purchased from Findlay and that we paid for our vehicle to be Certified. In other words, the dealership charged us $600 to label our previous Camaro vehicle purchase a Certified Used Vehicle. I walked Ms. Martin out to our vehicle and gave her the key. I did not pay attention at the time, but rather than ask for the vehicle registration, Ms. Martin took it upon herself to open the glove box and grab our registration without first asking. I did not think much of it at the time, but after the fact, I thought that it was a bit presumptuous of her to do so. The logical and correct action would have been to ask first. What if I had something in the glove box – such as a weapon, or whatever else. She did not have the right to invade that space without permission. Just a lack of professionalism and tact. The next issue was that I made it crystal clear to Ms. Martin that there was one option that was absolutely 100% necessary in order to complete a sale. She showed us a spec sheet on a vehicle that was supposedly “in transit” – nowhere on the spec sheet did it mention the lane change/blind spot option that I clearly indicated HAD to be on any vehicle we purchased. The next thing I noted was that on the spec sheet the MSRP was crossed out and an amount noted to the left of the printed MSRP that was $5K more than the list price suggested by the manufacturer. At no time, did Laura or her cohort mention this and in fact, I had to ask what it was. Fortunately, I already knew what it was and said something to my wife about them trying to bump the full list MSRP with a market adjustment based on demand. Would it not have been an obvious tell for Laura to indicate that there was an addendum on this vehicle? Shouldn’t this have been disclosed? Yet another example of their attempt to deceive us. Additionally, there was absolutely no mention of the reduction of the sales price by $1500 as indicated on the solicitation letter. So, when I asked, the African American “Manager” stated that it was already factored into the price. Yet another example of deception at its best. After getting the bottom-line price for our trade and that gentleman insulting us with his “rental” comment. I said “no-deal” and we proceeded to pack up and leave. With that the African American manager (I do not know the name) tossed the Carfax report on the table along with our key and walked away. There was no mention of thank you for coming in, have a good day, not even a kiss my xxx. If, this is the way Findlay chooses their “so-called” managers to act, then so be it. But as a two-time previous customer, we are no longer interested in doing business with this dealership. The final comment from Ms. Martin was “did you read the fine print on the solicitation?” At which time, I said that I had and that at a maximum, the deduction should have been no more than $3K based on the mileage deduction. Of course, she must have been shocked that I even knew about the deduction and that I did the math for her on the fly. Finally, on the way home, we called the person whose name appeared on the solicitation letter. I recall her name to be Lovelie. I explained the entire situation to her at which time she apologized to us. That said, I asked for a follow-up conversation which did not occur. This was and is the last straw. It is for this reason that I am writing this review.

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No
Employees Worked With
July 07, 2021

"The customer service was extremely subpar. Laura was not..."

- Gamer2014

The customer service was extremely subpar. Laura was not knowledgable about the vehicle at all and would not spend the time to get to know what I was looking for in a car. Was repeatedly told to " go online and build it with the options on the website."

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Jul 14, 2021 -

Findlay Chevrolet responded

We want to learn more regarding your recent visit as your experience does not reflect our values. We pride ourselves on exceptional customer service, so the details you’ve mentioned do not live up to our standards. If you are open to contact, please feel free to call us at your earliest convenience. Sincerely, Doug Fleming, General Manager, dfleming@findlayauto.com

July 02, 2021

"Laura provided the absolute best experience in buying a..."

- BRTek96

Laura provided the absolute best experience in buying a car. She was extremely professional and worked above and beyond to ensure we got the best deal. Highly recommend working with her for your next car buying experience.

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Yes
Employees Worked With
Jul 08, 2021 -

Findlay Chevrolet responded

Thank you for taking the time to leave us such a great review! We appreciate every hard-working member of our sales team, and we are thrilled to know Laura went above and beyond to help you find a vehicle that was right for you. If you have any additional comments and/or questions, please feel free to contact us directly! Sincerely, Doug Fleming, General Manager, dfleming@findlayauto.com

June 19, 2021

"Laura was very professionaland honest with us. ! She was..."

- Rojay

Laura was very professionaland honest with us. ! She was patient and took time to explain everything and made sure we had a great deal! Thank you Laura!

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Yes
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Jun 23, 2021 -

Findlay Chevrolet responded

Thanks for the kudos! We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Doug Fleming, General Manager, dfleming@findlayauto.com

June 18, 2021

"Eli was very patient with us and check on everything we..."

- eonolv

Eli was very patient with us and check on everything we ask about. Between David Janacek and Eli everyone were very attentive to us securing this vehicle.

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Yes
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Jun 23, 2021 -

Findlay Chevrolet responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Doug Fleming, General Manager, dfleming@findlayauto.com

June 14, 2021

"I live in Phoenix and my husband is working in CA. We..."

- maureen

I live in Phoenix and my husband is working in CA. We needed a car for our son and he wanted a certain car. In came Laura Real Martin. What a gem she is!!! She helped us with everything. We drove from Phoenix to Las Vegas to the dealership to get my son's car. Laura had everything ready and the car was beautiful. Laura is an excellent resource and made buying our son's car so enjoyable!

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Laura Real Martin
Jun 17, 2021 -

Findlay Chevrolet responded

Thank you for the wonderful review and for traveling to Findlay Chevrolet from quite a distance, we appreciate your business. Thank you again for your kind words and please feel free to reach out if you have any questions. Sincerely, Doug Fleming, General Manager, dfleming@findlayauto.com

June 12, 2021

"Laura is an exceptional sales associate!! She was..."

- R.Barragan

Laura is an exceptional sales associate!! She was extremely helpful and honest with us, through our entire experience. She was patient and understanding. I would highly recommend her to anyone of my friends and family!

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Yes
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Jun 16, 2021 -

Findlay Chevrolet responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Doug Fleming, General Manager, dfleming@findlayauto.com

June 10, 2021

"Great sales person very personable.She was not pushy..."

- tinkrbelle1979

Great sales person very personable.She was not pushy treated me like family. She went above and beyond helped me find a vehicle I was happy with. She called me right away with the one I wanted and made sure to get me financed and treated me again like family. Thank you Laura she is the best on this team!!!!

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Yes
Employees Worked With
Jun 15, 2021 -

Findlay Chevrolet responded

Thank you for writing this amazing review for our team! We always appreciate customer feedback, and we are pleased to hear that our team provided a comfortable and welcoming visit. We hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions. Sincerely, Doug Fleming, General Manager, dfleming@findlayauto.com

June 07, 2021

"Bought the car on may 28th. Couldn’t take it home because..."

- ELButch450

Bought the car on may 28th. Couldn’t take it home because it didn’t have headrest on the back seats. Today is June 2nd STILL NO VEHICLE!😠

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No
Employees Worked With
Niksa
Jun 07, 2021 -

Findlay Chevrolet responded

We acknowledge your review and are currently looking into the events you’ve detailed.

June 02, 2021

"Thank you for your help on buying my new car. You vary..."

- Hiram

Thank you for your help on buying my new car. You vary helpful and friendly keep up the good work. The price was really good

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Yes
Employees Worked With
Jun 07, 2021 -

Findlay Chevrolet responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Doug Fleming, General Manager, dfleming@findlayauto.com

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