To whom it may concern:
Caveat Emptor – Buyer Beware!! Findlay is not looking out for your best interests. They or their representatives are out for their own hides and could care less about their customers.
I am writing this review of Findlay Chevrolet to detail the events as they occurred recently during a visit to their dealership this last Saturday 7/10/21.
To begin, the reason we visited the dealership is because we received two rather inviting solicitations from Findley specifying several enticing factors. To begin, the letter promised the following:
10K plus above Kelly Blue Book – (there was a caveat in the fine print that stipulated a 20cent per mile deduction for every mile over 10K per year) Our car had 35K miles on it, so a bit of simple math, 15K @ .20 = $3000. So, if anything the offer of $10K over KBB should have been $7K.
There was a promise of 0% interest for I believe was 48/60 months. (They wanted my Camaro, but did not offer the 0% on Camaros, only on the lesser models such as a Blazer that are in surplus)
There was also a promise of a $1500 dollar reduction of list price for whatever vehicle purchased.
And lastly, a $20 Target gift card just for showing up.
Now as to the details of this horrible customer service nightmare. We drove across town to visit Findlay, we live in the NW part of town, and Findlay is a good 30-minute drive from our home. I called prior to leaving my home to see if I needed to make an appointment because Findlay was having some sort of special event and the perks being promised were only going to be offered that day. The young lady (Emily) that I spoke with said to ask for her and she would set me up with a salesperson.
We arrived as promised at the designated time and we were introduced to Laura Real Martin. At first the transaction seemed to be going well, but our primary concern was the amount we were going to be given for our trade. I had pulled the trade-in value estimates from KBB.com prior to our arrival so that I would know what a reasonable offer for our 2019 2SS Camaro was. The range for our car in “very good” condition was 37-42K. The range for a vehicle in “excellent” condition was 38-43K. I was not being greedy but felt that we should have been offered somewhere in the mid-range of both trade-in value Kelly Blue Book estimates. We felt 40K was a reasonable number for our trade in. That plus the sales tax credit for trade-ins, the reasonable amount for trading in our 2019 2SS Camaro was approx. $43K. Add to this the promised $10K over KBB estimate was right at $50K – the deduction for the mileage as stated in the caveat should have been $3K. We were offered $37K – PERIOD! So much for honoring their solicitation we received in the mail, not once, but twice. This was the first instance of bait and switch. The justification given for us NOT getting the $10K over the KBB estimate was that our car was previously a “rental”. Had the second so-called manager taken the time to read the entire Carfax report, he would have seen that our vehicle was purchased from Findlay and that we paid for our vehicle to be Certified. In other words, the dealership charged us $600 to label our previous Camaro vehicle purchase a Certified Used Vehicle.
I walked Ms. Martin out to our vehicle and gave her the key. I did not pay attention at the time, but rather than ask for the vehicle registration, Ms. Martin took it upon herself to open the glove box and grab our registration without first asking. I did not think much of it at the time, but after the fact, I thought that it was a bit presumptuous of her to do so. The logical and correct action would have been to ask first. What if I had something in the glove box – such as a weapon, or whatever else. She did not have the right to invade that space without permission. Just a lack of professionalism and tact.
The next issue was that I made it crystal clear to Ms. Martin that there was one option that was absolutely 100% necessary in order to complete a sale. She showed us a spec sheet on a vehicle that was supposedly “in transit” – nowhere on the spec sheet did it mention the lane change/blind spot option that I clearly indicated HAD to be on any vehicle we purchased. The next thing I noted was that on the spec sheet the MSRP was crossed out and an amount noted to the left of the printed MSRP that was $5K more than the list price suggested by the manufacturer. At no time, did Laura or her cohort mention this and in fact, I had to ask what it was. Fortunately, I already knew what it was and said something to my wife about them trying to bump the full list MSRP with a market adjustment based on demand. Would it not have been an obvious tell for Laura to indicate that there was an addendum on this vehicle? Shouldn’t this have been disclosed? Yet another example of their attempt to deceive us.
Additionally, there was absolutely no mention of the reduction of the sales price by $1500 as indicated on the solicitation letter. So, when I asked, the African American “Manager” stated that it was already factored into the price. Yet another example of deception at its best.
After getting the bottom-line price for our trade and that gentleman insulting us with his “rental” comment. I said “no-deal” and we proceeded to pack up and leave. With that the African American manager (I do not know the name) tossed the Carfax report on the table along with our key and walked away. There was no mention of thank you for coming in, have a good day, not even a kiss my xxx. If, this is the way Findlay chooses their “so-called” managers to act, then so be it. But as a two-time previous customer, we are no longer interested in doing business with this dealership. The final comment from Ms. Martin was “did you read the fine print on the solicitation?” At which time, I said that I had and that at a maximum, the deduction should have been no more than $3K based on the mileage deduction. Of course, she must have been shocked that I even knew about the deduction and that I did the math for her on the fly.
Finally, on the way home, we called the person whose name appeared on the solicitation letter. I recall her name to be Lovelie. I explained the entire situation to her at which time she apologized to us. That said, I asked for a follow-up conversation which did not occur. This was and is the last straw. It is for this reason that I am writing this review.