Findlay Downtown Toyota Spokane - Service Center

Service manager not an advocate for customer. We contacted the Service manager at downtown Toyota over the lack of quality of our interior door panels in our 2016 Tundra Crew Max Limited. They We contacted the Service manager at downtown Toyota over the lack of quality of our interior door panels in our 2016 Tundra Crew Max Limited. They are the cheapest, poorest quality plastic door panels of any vehicle we have ever owned. We take meticulous care of this truck and yet the door panels show blueish scratches by the door handles. I don't wear rings or have long finger nails. The truck is pretty much a garage queen and not a work truck. We had the service manager look it over and take pictures to send to Toyota. We finally got a call back after more than a week. The service manager said he turned in the picts and information to Toyota and they said it wasn't a problem to them. I hoped the service manager might keep working for us and go higher in the company. Nope. We are on our own. We also have a 2015 Highlander with less than 7 K miles that is pristine as well. Both fairly expensive vehicles purchased new. If this is Toyota quality and customer non service we won't continue to be loyal Toyota customers. More

Couldn't have asked for better service... always! We had a recall on our 2011 Prius for a wiring harness; installed it and now the lights are brighter than ever... Chris always gives good service... We had a recall on our 2011 Prius for a wiring harness; installed it and now the lights are brighter than ever... Chris always gives good service... More

service & repair I had issues with my older Highlander, which I knew needed major attention. After having my vehicle repaired at another shop for many years, I gave La I had issues with my older Highlander, which I knew needed major attention. After having my vehicle repaired at another shop for many years, I gave Larry Miller Toyota a try. They were very friendly and honest, telling me exactly what was needed to be done with my vehicle, saving me quite a bit of money, compared to what it would have cost me if I had taken it to my old repair shop. I am so grateful to them! More

Always satisfied with my service. I trust mechanic, Fred Mulcahy, more than Ive ever trusted another mechanic Would'nt take my car to anyone else. The servicewriter, Eric Somerfie I trust mechanic, Fred Mulcahy, more than Ive ever trusted another mechanic Would'nt take my car to anyone else. The servicewriter, Eric Somerfield is very pleasant to deal with. More

Great deal and great service I bought new tires online and planned on paying over $800 but when I picked up my car the bill was only $630. What a pleasant surprise! Apparently a g I bought new tires online and planned on paying over $800 but when I picked up my car the bill was only $630. What a pleasant surprise! Apparently a great sale had begun on the day I had my tires put on that wasn't going on when I ordered the tires. Yay! More

Great, easy service Needed my oil changed and brakes looked at. Everything went well. I love the waiting area. It's comfortable & beautiful too. Thanks for making it easy Needed my oil changed and brakes looked at. Everything went well. I love the waiting area. It's comfortable & beautiful too. Thanks for making it easy! More

A productive & happy day I took the day off to take both my Tundra truck and Highlander SUV in for service. The Tundra doesn't get driven often but it did need an oil ch I took the day off to take both my Tundra truck and Highlander SUV in for service. The Tundra doesn't get driven often but it did need an oil change and a inspection to look for potential problems. With the truck in the service bay by 0730, I took off to find breakfast along 3rd Avenue. I found Molly's down the street & wasn't disappointed. Sated with breakfasted, I walked back to Downtown Toyota. There I amused myself for another hour and some, when Chris called me & said it was done. I went to the service counters, signed all the paperwork, bought an oil change special, paid right there by debit card and was out to the parking area to get my truck. The truck was washed and it was nice to have all the bugs across the front end removed. Now I could see properly, especially driving towards the sun! It was great start for the day, fast service & no problems with the truck, a hearty breakfast, and an energized start to running errands. Errands complete, I went home to claim the Highlander SUV. I arrived at the dealer at 1151 and was out the door to find lunch before noon. The SUV needed its 30,000 mile routine maintenance. So the wait was longer upon returning from lunch as the service efforts were more extensive and complicated. I waited in the service lounge and got a nap too. At 1430, Luke came to tell me it was done. This was was a duplicate of the first transaction minus the oil change special. It was an easy day & everything went right. Errands completed, both vehicles serviced with no hassles, it just can't get better than that. Thank you Downtown Toyota! Gene More

Good Job!! The customer service is always great!!. They get the work done in good time and have a comfortable waiting area. Very friendly and nice to their custo The customer service is always great!!. They get the work done in good time and have a comfortable waiting area. Very friendly and nice to their customers. More

AWESOME This dealership always aims to please. I have been a customer for years and will keep coming back! Their customer service is # one. The new facility i This dealership always aims to please. I have been a customer for years and will keep coming back! Their customer service is # one. The new facility is wonderful. More

Oil change and brake check Top notch! Beautiful, comfortable waiting area and service was fast and efficient, I got an appointment in record time and was out in less than forty Top notch! Beautiful, comfortable waiting area and service was fast and efficient, I got an appointment in record time and was out in less than forty five minutes More