Findlay Subaru Prescott

Rude service rep After making an online service appointment for 7am, I waited at the entrance gate past 7am for someone to unlock the gate, which finally occurred at 7 After making an online service appointment for 7am, I waited at the entrance gate past 7am for someone to unlock the gate, which finally occurred at 7:02. When I checked in with the service attendant, I was informed that they didn't begin service until 7:30am, even though the online appointments start at 7. When I told him that should be made clear online, he became very rude. I went inside to the service desk, explained my discontent, and was cheerfully told - again - that services don't begin until 7:30. I suggested that changes be made to the online appointment calendar, and the gentleman said he would try to do that, but I could tell by his manner that he was only humoring me. Since I am waiting for the service, that's 1/2 half extra that I had to sit around. But what bothers me most is the attitude of the service reps. Neither one took me seriously - can you guess, I'm a woman. They were both condescending, and the first one rude and outright irritable. I can tolerate many things, even waiting an extra half hour for service, but lmpoliteness to a customer is a deal changer. I will go elsewhere for my service. More

Greatest Customer EVER!!! Mark was the Sales Manager on duty when I went on the lot to "look" at an Outback. Ahamed approached me and was a Gentleman, rather than a typical S Mark was the Sales Manager on duty when I went on the lot to "look" at an Outback. Ahamed approached me and was a Gentleman, rather than a typical Salesman. As I developed some questions, Ahamed and Mark sought to make sure that I had the information I needed. They were both helpful, and generous with their time and attention without being pushy or abrupt. Typically if a Salesman judges that I will not buy a car from them THAT DAY, they lose interest in helping me gather information. This was not the case. I encourage Women not to feel intimidated about even stepping on the Car Lot. This one is different. Mark and Ahamed made all the difference. Ahamed gave me many technical points that made the Outback seem easier to use. I think that because he is an Engineering Student, the technical info came easier to him, and he was good at explaining everything in the detail I needed. This is one of the best Car Buying experiences that I have ever experienced. All that I can say is THANK YOU. S More

Buyer Beware This dealer has lots of tricks to pad the deal in their favor. If you go online, you can get close to invoice BUT watch the "plus dealer add ons." 1. This dealer has lots of tricks to pad the deal in their favor. If you go online, you can get close to invoice BUT watch the "plus dealer add ons." 1. Up front they add on the typical window tint and paint protection neither of which you need even in Arizona. 2. They back load the deal with a $549 charge for doc fees which is excessive AND $299.95 for "theft registration" which is pre-printed onto the sales contract and is non-negotiable. Finally - absolutely terrible on trade-in. I am surprised the attorney general has not gone after dealers with "value your trade-in" on their website. You will NEVER get close to what your car is worth. If you have a car to trade, sell it first. Even with the tax break you get on trading, you will never get close to a true trade-in value with this dealer. More

Phone calls not returned Tim's Auto Group represents a dealership with poor customer service simply because they don't return phone calls, and/or no one is available to answer Tim's Auto Group represents a dealership with poor customer service simply because they don't return phone calls, and/or no one is available to answer calls. Even after writing a letter to Mr Coury, the owner of Tim's, regarding phone calls not being returned from the Loan Department, Sales Manager, and Robby Hinshaw no follow-up letter has ever been received from Mr. Coury. Very sad considering that Tim's is a dealership in a fairly small town and customer service should be a huge priority. Word is spread easily in small towns regarding good vs. poor service. Poor service results in the customer seeking a better relationship with a business, and thus I highly recommend avoiding Tim's and purchasing a car in the Phoenix or Flagstaff marketplace. More

What a disaster! I had work done on my car by CERTIFIED SUBARU TECHNICIANS. Recently, I took my car to the dealer back home in California. They were amazed that this c I had work done on my car by CERTIFIED SUBARU TECHNICIANS. Recently, I took my car to the dealer back home in California. They were amazed that this car was serviced by someone certified by Subaru. I had work done on my timing belt cover. They used the wrong sealant! Because of this, internal components became cracked and are now leaking as a result. The repairs to make up for their mistake would have cost me twice of what the initial job should have cost. Luckily, the work was done under warranty and Subaru Pacific took care of me. Not only did they botch work on my ENGINE, the also used the wrong OIL FILTER and probably wrong oil too. I thought these guys were friendly and convenient. Truth is, they're a bankrupt dealership and will cut corners anywhere they can. I will happily drive to Phoenix next time I need service on my car. YOU HAVE BEEN WARNED. More

Prescott Subaru Sales Manager is a non professional jerk I reluctantly purchased a new subaru just two weeks ago from Tims in Prescott.. They had bad reviews, so I tried Tuscon and other dealerships first b I reluctantly purchased a new subaru just two weeks ago from Tims in Prescott.. They had bad reviews, so I tried Tuscon and other dealerships first but I live near Prescott..hoped it would be convenient.. I regret this choice now.. Their sales person was nice..until there was a slight amount of opposition from my question.. He apologized.. The next day.. But I saw his other side.. Two weeks after purchasing car.. I was sitting by the side of road..just now..on way to friends Super Bowl evening... The back window literally EXPLODED.. Broke into a zillion pieces.. There was nothing in the back seat..and no one on road.. I feel it was a manufacturers flaw.. Windows can break if installed with a small flaw.. Well, I called the Prescott Subaru Manager, Chris.. He was IMMEDIATELY. Rude, condescending and dismissive.. He told me it was my fault and I should go to my Insuranse company.. He went on to re-iterate that "thousands of cars have never had this happen..therefore it is a rock or something..I am not fixing it! Go to your Insuranse co" He is a rude non professional mean person..not a good customer service manager.. I am not sure how to deal with this broken window yet..it's Sunday.. If you are buying a car..avoid Chris or go somewhere else.. If he runs the place, everyone under him follows suit.. More

The sales personnel were too pushy I contacted the dealership on line requesting information about price and availability of a specific car. Someone called me back promptly and gave me I contacted the dealership on line requesting information about price and availability of a specific car. Someone called me back promptly and gave me the information, which was great. However, he asked me if/when I might come by to see the vehicle and I declined to make a commitment, but indicated that I might come by in the next few days. After that I received no fewer than 4-5 calls from this guy and others, pressuring me to make a commitment to either come in or buy the car. I did not appreciate the pushiness and hard sell approach and disengaged with this dealership in order to escape their tactics. I do not operate this way. If I am going to buy a car, I make the decision to pursue it if and when I want to. The high pressure approach put me off and I ultimately made contact with Tucson Subaru where I had a wonderful experience and purchased a car within days of my experience with Tim's Subaru. Although I will ultimately utilize this dealership for service, I would feel much more comfortable if I could deal with the Tucson group. More