Findlay Subaru Prescott

Met an outstanding salesman. In mid-January, we went shopping for a new car at Findlay in Prescott. We were greeted by Jake Nelson. We told him the specific details of what we wer In mid-January, we went shopping for a new car at Findlay in Prescott. We were greeted by Jake Nelson. We told him the specific details of what we were interested in buying. He immediately showed us what we were looking for, described all the features, had us take a ride in the car and gave us a quote.. He was enthusiastic, polite and knowledgeable but not pushy. As far as my wife and I are concerned, he was the best car salesman we have ever met and I am 90.. Through no fault of his, we purchased a different brand vehicle since it met our needs better. Jake still is the best car salesperson we have ever talked to. We had purchased a new vehicle from Findlay in 2014, which we still have, so we are familiar with the dealership. More

Rude service rep After making an online service appointment for 7am, I waited at the entrance gate past 7am for someone to unlock the gate, which finally occurred at 7 After making an online service appointment for 7am, I waited at the entrance gate past 7am for someone to unlock the gate, which finally occurred at 7:02. When I checked in with the service attendant, I was informed that they didn't begin service until 7:30am, even though the online appointments start at 7. When I told him that should be made clear online, he became very rude. I went inside to the service desk, explained my discontent, and was cheerfully told - again - that services don't begin until 7:30. I suggested that changes be made to the online appointment calendar, and the gentleman said he would try to do that, but I could tell by his manner that he was only humoring me. Since I am waiting for the service, that's 1/2 half extra that I had to sit around. But what bothers me most is the attitude of the service reps. Neither one took me seriously - can you guess, I'm a woman. They were both condescending, and the first one rude and outright irritable. I can tolerate many things, even waiting an extra half hour for service, but lmpoliteness to a customer is a deal changer. I will go elsewhere for my service. More

Greatest Customer EVER!!! Mark was the Sales Manager on duty when I went on the lot to "look" at an Outback. Ahamed approached me and was a Gentleman, rather than a typical S Mark was the Sales Manager on duty when I went on the lot to "look" at an Outback. Ahamed approached me and was a Gentleman, rather than a typical Salesman. As I developed some questions, Ahamed and Mark sought to make sure that I had the information I needed. They were both helpful, and generous with their time and attention without being pushy or abrupt. Typically if a Salesman judges that I will not buy a car from them THAT DAY, they lose interest in helping me gather information. This was not the case. I encourage Women not to feel intimidated about even stepping on the Car Lot. This one is different. Mark and Ahamed made all the difference. Ahamed gave me many technical points that made the Outback seem easier to use. I think that because he is an Engineering Student, the technical info came easier to him, and he was good at explaining everything in the detail I needed. This is one of the best Car Buying experiences that I have ever experienced. All that I can say is THANK YOU. S More

Buyer Beware This dealer has lots of tricks to pad the deal in their favor. If you go online, you can get close to invoice BUT watch the "plus dealer add ons." 1. This dealer has lots of tricks to pad the deal in their favor. If you go online, you can get close to invoice BUT watch the "plus dealer add ons." 1. Up front they add on the typical window tint and paint protection neither of which you need even in Arizona. 2. They back load the deal with a $549 charge for doc fees which is excessive AND $299.95 for "theft registration" which is pre-printed onto the sales contract and is non-negotiable. Finally - absolutely terrible on trade-in. I am surprised the attorney general has not gone after dealers with "value your trade-in" on their website. You will NEVER get close to what your car is worth. If you have a car to trade, sell it first. Even with the tax break you get on trading, you will never get close to a true trade-in value with this dealer. More

Phone calls not returned Tim's Auto Group represents a dealership with poor customer service simply because they don't return phone calls, and/or no one is available to answer Tim's Auto Group represents a dealership with poor customer service simply because they don't return phone calls, and/or no one is available to answer calls. Even after writing a letter to Mr Coury, the owner of Tim's, regarding phone calls not being returned from the Loan Department, Sales Manager, and Robby Hinshaw no follow-up letter has ever been received from Mr. Coury. Very sad considering that Tim's is a dealership in a fairly small town and customer service should be a huge priority. Word is spread easily in small towns regarding good vs. poor service. Poor service results in the customer seeking a better relationship with a business, and thus I highly recommend avoiding Tim's and purchasing a car in the Phoenix or Flagstaff marketplace. More

What a disaster! I had work done on my car by CERTIFIED SUBARU TECHNICIANS. Recently, I took my car to the dealer back home in California. They were amazed that this c I had work done on my car by CERTIFIED SUBARU TECHNICIANS. Recently, I took my car to the dealer back home in California. They were amazed that this car was serviced by someone certified by Subaru. I had work done on my timing belt cover. They used the wrong sealant! Because of this, internal components became cracked and are now leaking as a result. The repairs to make up for their mistake would have cost me twice of what the initial job should have cost. Luckily, the work was done under warranty and Subaru Pacific took care of me. Not only did they botch work on my ENGINE, the also used the wrong OIL FILTER and probably wrong oil too. I thought these guys were friendly and convenient. Truth is, they're a bankrupt dealership and will cut corners anywhere they can. I will happily drive to Phoenix next time I need service on my car. YOU HAVE BEEN WARNED. More