Findlay Toyota Prescott - Service Center

Awesome customer service Great dealership! Awesome people, Dillion Smith was such a great help!!! he was very professional and was a great help to me and my family. Great dealership! Awesome people, Dillion Smith was such a great help!!! he was very professional and was a great help to me and my family. More

Deceptive Practice I travel to Prescott regularly. I discovered Findlay Toyota on my last visit and brought my vehicle on for an oil change. I was satisfied and apprecia I travel to Prescott regularly. I discovered Findlay Toyota on my last visit and brought my vehicle on for an oil change. I was satisfied and appreciated the great service which included a safety inspection at no additional charge with the oil change. While in Prescott in March, I called and made an appointment for an oil change. I dropped my vehicle off for an oil change just before I headed back to San Diego. I was called and agreed to an oil change and was advised I needed air filter. I was told this would be an additional $40.00. My total bill was 102.73. I paid my bill and drove to San Diego. I did not notice until arriving home in San Diego that the bill states “no oil change”. This means I basically paid 102.73 for an air filter . This is very deceptive and now I have to waste my time and money to get an oil change I will not return to Findlay again. More