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Firelands Toyota

Sandusky, OH

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241 Reviews

904 E Strub Rd

Sandusky, OH

44870

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241 Reviews of Firelands Toyota

December 10, 2019

2019 Toyota Lease My experience with the dealership has always been pleasant, everyone is very helpful and accommodating, Jared Payne was the reason for repeat purchase More

by ESEE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Donahue, Jared Payne
Dec 10, 2019 -

Firelands Toyota responded

Thank you for the thoughtful review! I am very pleased to hear about your great experience once again. You sure are right, Jared is very helpful and accommodating. Please let anyone on the Kasper team know if we can be of assistance in the future! Regards, Matt Maschari General Sales Manager (419)502-5610

December 07, 2019

Trade in for a truck Jacob was our sales rep from Kasper Toyota Sandusky. He was so great answering our questions. And lets us take a great test drive on many different ro More

by mustangracing1102
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Fialkowski, Steve Donahue, Jacob Contreras
Dec 07, 2019 -

Firelands Toyota responded

Thank you for taking the time to provide such a great review of your experience with Jacob and the rest of the Kasper team! I am very happy you enjoyed your time with us. I appreciate your business and we look forward to serving you in the future. Thanks again, Matt Maschari General Sales Manager (419)502-5610

December 04, 2019

The best! Very friendly people. Salesman was nice and knowledgeable on the vehical I was looking at. Pricing was good and fair. I would definitely recommend the More

by JGASKINS44
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Donahue, Jared Payne
Dec 12, 2019 -

Firelands Toyota responded

Thank you for taking the time to leave us a 5-star review! Jared and Steve are two of "the best," that's for sure! Your recommendation is very kind and I am very pleased to hear we did such a great job. Let us know how we can assist you in the future. Kind Regards, Matt Maschari General Sales Manager (419)502-5610

December 03, 2019

Amazing! I ended up needing to car shop sooner than I had planned. Found a car that I liked and messaged them right away. Had a response back in minutes and we More

by Cassie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alecia Henson
Dec 04, 2019 -

Firelands Toyota responded

Thank you for taking the time to leave such kind words! We really appreciate it. You sure are right about Alecia. She is always putting her customers wants and needs first. You can count on her and the rest of the Kasper team in the future. Please keep us posted and let us know if you need anything at all! Kind Regards, Matt Maschari General Sales Manager (419)502-5610

December 01, 2019

Poor customer service, Poor mamagement Car was not prepped when delivered. Hood and grill were scratched. Bodyshop worked on grill then never hooked the fog lights back up. Manager never ca More

by DOCTORDODGE408
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Steve Donahue, Todd Carney
Jan 13, 2020 -

Firelands Toyota responded

I am very sorry for the experience you have had thus far! I would like an opportunity to rectify the situation. It find it very disheartening when we miss the mark and provide less-than-perfect customer service. When can we discuss this further? Please feel free to call, text, or email anytime. Thank you for your time and consideration. Very Respectfully, Matt Maschari General Sales Manager (419)502-5610 mmaschari@kasperautogroup.com

November 29, 2019

Jasper Toyota Alecia was fantastic, she was very informative and went above and beyond in every aspect from start to finish. My overall experience was excellent and More

by Skeensj
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alecia Henson
Nov 29, 2019 -

Firelands Toyota responded

Thank you for your business and for leaving such positive words for Alecia! She will be very happy to hear she exceeded your expectations, she is definitely good at that! Enjoy your 4Runner and let any of us know if we can assist you with anything in the future. Kindly, Matt Maschari General Sales Manager (419)502-5610

November 26, 2019

4Runner Purchase I highly recommend Kasper and our sales rep, Alecia. We were choosing between a 4Runner and a Tacoma. She was very knowledgeable about the features of More

by 2MCQU8
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Donahue, Alecia Henson
Nov 27, 2019 -

Firelands Toyota responded

We are so excited to have you in the Kasper Family! Thank you for taking the time to leave such positive feedback, too! Alecia is truly very knowledgeable and helpful. She will be excited to hear that you recommended her. Thank you for your business and enjoy your brand new 4Runner. Kindly, Matt Maschari General Sales Manager (419)502-5610

November 25, 2019

Kasper Dealership has a friendly and inviting atmosphere. I have only been there a few times and Brad Holm is the only person I know. When we first decided to lease a car, he was very happy to answer our qu More

by vkmcclain
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brad Holm
Nov 26, 2019 -

Firelands Toyota responded

Thank you for taking the time to leave such positive words for Brad. He will be very happy to hear. Brad is definitely here for his customers before, during, and after the sale. You can count on him to make sure you are comfortable with your purchase as well as all the features and options on your new Highlander. Please do not hesitate to contact him if you have any questions at all. Kindly, Matt Maschari General Sales Manager (419)502-5610

November 22, 2019

Rockstars! You rock! What an easy car shopping experience. I have bought from Kasper before and because of Brad and the staff I came back! Fast, easy and stress More

by hersheysgirl1080
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brad Holm
Nov 22, 2019 -

Firelands Toyota responded

The only thing that rocks more than us is YOU! Thank you for having the trust and confidence in Brad to return over and over. We are very pleased that you enjoyed your experience again. Please let us know if you have any questions on your brand new 2020 Rav4. Don't forget to keep it clean and shiny with our free unlimited car washes, too! Kind Regards, Matt Maschari General Sales Manager (419)502-5610

November 21, 2019

2015 venza Mike was extremely helpful and made my experience non stressful. The entire dealership makes you feel like your part of their family. I will certainl More

by ringobruns
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Maschari, Steve Fialkowski, Steve Donahue, Johnny Perez, Mike Basilone
Nov 21, 2019 -

Firelands Toyota responded

What a thoughtful review, thank you! Mike is one of the best!! He makes sure he treats all of his customers with kindness and respect. I am sure he will be very happy to hear about this review and even happier for the recommendation. Please let any of us know if we can help you in the future. Don't forget to stop in and see Mike for those free car washes! Kindly, Matt Maschari General Sales Manager (419)502-5610

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