Firelands Toyota

We have not bought a car since 1998 at a dealership. Our last experience at a different dealership was awful. This time we were pleasantly surprised that buying a car could be kind of fun. Susan is an Our last experience at a different dealership was awful. This time we were pleasantly surprised that buying a car could be kind of fun. Susan is an amazing asset to this dealership. She met us where we were at in attitude and answered all of our questions. Additionally, she was amazing with our nine year old son. We are driving our swagger wagon with pride and telling people all about our experience. More

Although I do not live in the immediate area, I have family nearby and they told me about the quality and fair pricing at Kasper. As a showroom shopper and former Toyota owner, I was interested in what family nearby and they told me about the quality and fair pricing at Kasper. As a showroom shopper and former Toyota owner, I was interested in what the current line-up looked like, and what was the current state of the Certified Pre-Owned program which I had previously used to buy my first Toyota. Although I was a little disappointed in Toyota's styling, the dealership team was attentive and took the time to answer all my questions (and some criticisms, too). Bob King was my ideal car guy--knows the product, knows how to deal, but is willing to give the buyer some time to shop and consider without constantly trying to close the sale; I like a little space and it can be hard to find in a lot of high pressure dealerships who talk financing when you haven't even sat in a car yet. My son was taken by the Scion line but I need a people mover--the Sienna is a great vehicle (still) and the AWD offering is very attractive for a Clevelander. The dealership had a good inventory balance and selection. Although I'm not yet ready to buy (I really like the Volkswagen lineup and style a little bit more right now), I considered my experience at Kasper very favorably and would definately take the drive up Route 2 if this is the way I end up going. More

Les was very friendly and accommeting in helping me find my new car. He listened to what I was looking for in features. Since the package was not available in this region, he searched and found out of state my new car. He listened to what I was looking for in features. Since the package was not available in this region, he searched and found out of state. My new Corolla fulfilled all my expectations and then some. Les took the time to show me how to use all of the features and introduced me to the service department. And he also assured me I could call him anytime in the future if I had any more questions or concerns. So, of coure, I', now happy and proud to be part of the Toyota family! More

I was called to see a specific car just in. The price was fair, model and milage was perfect and I wanted the car. The bank would not loan money based only on the year of the car. I had an excellent FICO sco fair, model and milage was perfect and I wanted the car. The bank would not loan money based only on the year of the car. I had an excellent FICO score and half the cost in cash. The salesman arranged for Toyota financing immediately and I drove it off the lot fully insured. I was able to show it off to all my friends and they still are amazed at my great car. I have owned Toyotas since 1990. More

I was very satisfied with Les Booth as the sales person. I felt he went out of his way to accomidate my wife and myself. He went over everything about the car and if there was a question i needed a special I felt he went out of his way to accomidate my wife and myself. He went over everything about the car and if there was a question i needed a special answer to he went and got the information for me. Also a sales person by the name of Susan was helpful in setting up the car phone for me. Les and Susan were great. More

Going into a business deal as a first time customer of Kasper i felt i would be treated fairly and go away feeling good, this was not the case. Ive never left a dealership so unhappy from a transaction. Kasper i felt i would be treated fairly and go away feeling good, this was not the case. Ive never left a dealership so unhappy from a transaction. Not only did the dealership not work with me, they based their pricing on "hear say" of things they thought were to come, not the actual facts. Its a poor way to do business and and leaves me as the customer feeling like ive been taken advantage of. Working in retail i always want my customers to walk away with a good feeling. I want them to feel like not only have they made a transaction with me, but they have done business with someone who they trust and can feel they can do business with again. More

I told Matt what exactly what I was looking for and he picked out the perfect car for me and my family. Very friendly, helpful, and great financing deal. This was my second time buying a used car and I fi picked out the perfect car for me and my family. Very friendly, helpful, and great financing deal. This was my second time buying a used car and I finally was happy this time. Thanks for all your help Matt! More

Mike was tremendous in helping us pick out our new Prius. His knowledge of the Prius was extensive and very in depth. Our experience in the finance department was professional also extremely helpful. What His knowledge of the Prius was extensive and very in depth. Our experience in the finance department was professional also extremely helpful. What made everything the best car buying experience was Kaspers Lifetime Warranty. We will recommend Kasper to all our friends. More

Steve genuinely took the time to take care of my needs and showed that he cared about my family. I would recommend him to anyone who is in the market for buying cars. He was very efficient and knowledgeab and showed that he cared about my family. I would recommend him to anyone who is in the market for buying cars. He was very efficient and knowledgeable with every issue I had. My car looks and is running great! More

When its time for a car Kasper is Sandusky, OH is the only place to go. The pricing is very fair, every employee I have met is very honest, friendly and knowledgeable. Kasper's service department is gr only place to go. The pricing is very fair, every employee I have met is very honest, friendly and knowledgeable. Kasper's service department is great as well. I never feel that they are trying to sell me something that I didn't need which isn't the case in some other places I have been. More