Firelands Toyota

Had a good experience. Would definitely recommend. Jacob helped us, and was prompt and very informative on the vehicle. Figured out everything online with Johnny came in and signed papers. Was in and out in helped us, and was prompt and very informative on the vehicle. Figured out everything online with Johnny came in and signed papers. Was in and out in under and hour. Edit: I can't say enough good things about this dealership and their staff. After we bought our vehicle while driving home from the dealership I noticed that the A/C wasn't blowing cold. Contacted Steve and Johnny and they took care of us right away. Had us bring the car back in, recharged the AC and diagnosed the problem. They ordered the new part and had us bring it back in to be fixed the next week. Everyone involved was prompt in their communication and with getting our car in to be worked on. I've had multiple bad experiences at other dealerships, but these guys set the bar incredibly high. I can say with full confidence that when I'm in the market for my next car I will be shopping with these guys first. More

Excellent follow up.not pushy.very professional and friendly. Nice location and very clean.felt welcome.would recommend to anyone. I am a Toyota fan. friendly. Nice location and very clean.felt welcome.would recommend to anyone. I am a Toyota fan. More

Excellent customer service. Followed up after purchase to see if questions came up about the vehicle. Offered a fair value for my trade in I couldn’t find elsewhere. see if questions came up about the vehicle. Offered a fair value for my trade in I couldn’t find elsewhere. More

Let me start this off by saying that Brad is a great person, We had fair credit and some difficulties but he managed to get us the car we wanted, and still within reason. If I could give him a 10 star r person, We had fair credit and some difficulties but he managed to get us the car we wanted, and still within reason. If I could give him a 10 star review, That would still be within reach. Everyone at Kasper seemed very welcoming and treated my family and I like their family. If you're looking for a new or even pre-owned vehicle, I would highly consider Kasper, and make sure to ask for Brad while you're at it! More

Excellent customer service and overall great company Working with Brad was an excellent experience. He did not stop until I was approved for the car I specifically wanted. I had been to two other dealers Working with Brad was an excellent experience. He did not stop until I was approved for the car I specifically wanted. I had been to two other dealerships that offered me everything else, except what I wanted. Brad worked for over 3 days on trying to get me approved for the vehicle. He checked in with me frequently to give me updates on the process. He explained everything thoroughly, and overall made the experience great. I will definitely be doing all future car purchases here! Overall I am super satisfied and happy to know I had such an amazing dealer who was willing to go the extra mile to ensure I got approved for what I wanted! More

The saleswoman Alecia Henson and the used car manager Steve Fialkowski were excellent. They treated me very well, were extremely respectful, and ensured that I was completely taken care of during the ent Steve Fialkowski were excellent. They treated me very well, were extremely respectful, and ensured that I was completely taken care of during the entire buying process. Steve went out of his way to work with me to ensure the deal was fair for both myself and the dealership. Steve Donahue was very efficient in the finance process and explained each aspect of the process to me. He did not try to push anything additional. Overall it was an excellent no pressure buying experience. More

Couldn’t ask for a better experience. Inquired about a Tacoma and within 8 hours I was driving hone with it. The whole team was very kind, easy to deal with. I was dealing with Brunswick Automart since th Tacoma and within 8 hours I was driving hone with it. The whole team was very kind, easy to deal with. I was dealing with Brunswick Automart since they were closed and the guys at Kasper made things way easier I could pass up! More

good. I had the same salesman, Brad Holm and he was good I have been doing business with this dealer ship for over 13 yrs,always had good service.Brad Holm was nice to me.,he explained everything to me ab I have been doing business with this dealer ship for over 13 yrs,always had good service.Brad Holm was nice to me.,he explained everything to me about the new car More

My husband and I had an excellent experience with Alecia aka Bama. She was such a gem, she’s very knowledgeable, listens and isn’t pushy. She truly goes above and beyond even after the purchase. Highly r aka Bama. She was such a gem, she’s very knowledgeable, listens and isn’t pushy. She truly goes above and beyond even after the purchase. Highly recommend her for your vehicle needs! More

It’s a great friendly dealership! Alecia has been amazing through the entire process. She listens to what I’m asking for and isn’t pushy!!! Can’t wait to buy a new car from her! through the entire process. She listens to what I’m asking for and isn’t pushy!!! Can’t wait to buy a new car from her! More