Firkins Chrysler Jeep Dodge Ram

My experience Joe is the consummate Service Advisor. He doesn't do what you ask for but, makes sure to cover items he thinks are important to your car running smoot Joe is the consummate Service Advisor. He doesn't do what you ask for but, makes sure to cover items he thinks are important to your car running smoothly and safely. More

Richard was great Just moved to area, first time in dealership, Richard, service underwriter, was great, accommodating my service needs, without appointment on a very b Just moved to area, first time in dealership, Richard, service underwriter, was great, accommodating my service needs, without appointment on a very busy day...made me feel that as a customer, my business was appreciated. More

Painless Simple and direct. I didn’t need to spend hours with back and forth. A fair dealership. That would be all I could say about the experience. Simple and direct. I didn’t need to spend hours with back and forth. A fair dealership. That would be all I could say about the experience. More

Worst experience I dropped my car off on Saturday to be worked on. I told them my water pump needed replaced and I wanted an oil change. The gentleman who received my I dropped my car off on Saturday to be worked on. I told them my water pump needed replaced and I wanted an oil change. The gentleman who received my car said it should be covered under power train warranty plus I gave him a copy of the extended warranty info. Monday I got a call from a guy who told me to fix my car it would be $767 and if I wanted to pay now then they would fix it. I then mentioned to him about the power train warranty and my extended warranty. He put me on hold and when he came back said it was all 100% covered. Then I get a call Tuesday saying my car was ready for pickup. I had to remind it about the oil change and he said that would be done right away. I told him I was at work and could pick it up on Wednesday. So.....Wednesday I get a ride and go to get my car. Took 45 minutes to get my car cause they didn't know what was done or not done to it. They never did the oil change so I told them to forget it I would have it done somewhere else. Was am awful experience and had I not asked about the price and my warranties then they would of scammed me for $767. More

Excellent Service Review of 2019 new RAMS Acouple of unknowns still in the sales area with Android Auto based on Bluetooth? I still don't like the 2019 grills; my 2017 Lar. has a much nicer gr Acouple of unknowns still in the sales area with Android Auto based on Bluetooth? I still don't like the 2019 grills; my 2017 Lar. has a much nicer grill. More

From Sales to Service, Awesome in Every Way Was told by someone to never go to Firkins... But when my car needed to be serviced for something basic so I took it to them. Holy s***! can't explain Was told by someone to never go to Firkins... But when my car needed to be serviced for something basic so I took it to them. Holy s***! can't explain it but it was nothing short of easy and perfect. Needed service again on a totally different item with the same car... Nailed it again. Wanted a truck so I gave them a shot (Mark was my salesman). I almost felt bad about how good they were to me. Never a moment of pressure (except for that very brief dealer school appearance, lol). Took that truck back to them because my tire kept losing air. Matt, easily could have charged me for the repair but didn't. I told them the leak started from day one. They never questioned it and made me feel like the most important person on the planet. They have put all my old car dealer worries to rest and because of that, I have sent them 3 friends who have all bought. If I ever move, I'm taking these guys with me. More

Great I was very satisfied with everything the firkins family did. I am a proud owner of two Dodge caravan. Thanks for your service it's always a pleasure. I was very satisfied with everything the firkins family did. I am a proud owner of two Dodge caravan. Thanks for your service it's always a pleasure. More

Great first time experience I arrived for my appointment and Matt was there to check me in and get me started immediately. I had the diagnosis for my car within an hour of being I arrived for my appointment and Matt was there to check me in and get me started immediately. I had the diagnosis for my car within an hour of being there was totally shocked me More

Jeep Altitude Purchase Very good experience from start to finish. Brad Saunders was very helpful and attentive, listening carefully to the factors that were important to me Very good experience from start to finish. Brad Saunders was very helpful and attentive, listening carefully to the factors that were important to me in purchasing a new car. We had good interaction and he was very familiar with the vehicles and able to answer any question put to him. More

Collision Repairs Excellent I was rear-ended in my 2016 Nissan Pathfinder on 3/1/19. Took it to Collision Center for repairs. I’ve used them on other occasions and had great res I was rear-ended in my 2016 Nissan Pathfinder on 3/1/19. Took it to Collision Center for repairs. I’ve used them on other occasions and had great results. This time gave the same results - excellent. Price was fair and work completed on time. My compliments to center manager Mark Johnson! I recommend this collision center. Wayne Derr, Bradenton, FL More