Firkins Chrysler Jeep Dodge Ram

Miracle! Had a great experience! Came in with my 2018 Jeep Cherokee that I bought from there and needed to trade it in for something bigger and basically neede Had a great experience! Came in with my 2018 Jeep Cherokee that I bought from there and needed to trade it in for something bigger and basically needed a miracle and that’s just what I got! CJ really came through and got me the Grand Cherokee that I needed! It’s perfect! And thank you to the whole staff for being very friendly! I highly recommend Firkins and I’m in love with Jeep! More

Everyone was friendly and professional. Appreciate the effort of everyone! I would recommend this dealership to anyone. However, this survey is becoming annoying. Should not have to waste m Appreciate the effort of everyone! I would recommend this dealership to anyone. However, this survey is becoming annoying. Should not have to waste my time coming up with lengthy comments just to be able to submit a review. More

Regular mantance They make it easy for me to get in and have everything done I need to. This trip had oil change and tire rotation along with checking the transmission They make it easy for me to get in and have everything done I need to. This trip had oil change and tire rotation along with checking the transmission. I dropped the car off on Tuesday evening so they could have it first thing in the morning. They called Wednesday evening saying everything was done except they couldn't find a problem with the transmission so if I wanted to come in and drive with a tech it would help. More

Worst experience They not only cheated me, they made me wait over two hours to see a finance person. At the end of it all, I will never use this dealership again and They not only cheated me, they made me wait over two hours to see a finance person. At the end of it all, I will never use this dealership again and if anyone asks me, I will tell them. That Firkins employees are crooks. More

Unable to fix problem Firkins created Issue #1 - Scheduled appointment over the phone 10 days before service appointment, Asked to have repair that required a part (identified by Firkins Issue #1 - Scheduled appointment over the phone 10 days before service appointment, Asked to have repair that required a part (identified by Firkins as issue during prior visit) and they did not order part so it would be available during the service appointment. They told me this after I dropped car off and was already back at home. Issue #2 - During service appointment 4 months earlier Firkins did a Flash Update to the radio in response to my telling them the Navigation did not always work correctly. Immediately after the Flash Update the radio no longer worked correctly as the sound became intermittent when the radio was on. During this recent visit Firkins indicated this new problem could not be fixed and I needed a new radio for $800. Told them the radio worked perfectly until they did the Flash Update but Firkins said the Flash could not be the cause. This may/may not be true but if it is then it is something else that was done to the radio during the earlier visit, They offered free labor and and a 10% discount on the new radio but I was unable to speak to the Service Manager as he was "in a meeting." This is unacceptable anyway since I would still have to pay over $500 to remedy a problem they created. Waiting for them to call me back to discuss further. In the future I plan to drive an additional 20 miles to a different Chrysler dealer for service. More

Best Customer Service Experience From the moment I drove-up to the service center to the time I paid and left, my complete experience was positive and I won't take my truck anywhere e From the moment I drove-up to the service center to the time I paid and left, my complete experience was positive and I won't take my truck anywhere else. I was greeted with friendly smiles by the employees; the tech listened to me as I explained my weird issues w/ my truck and then took the time to speak to me as honestly, to me this holds a lot of value and will keep me coming back to Firkins. Thank you :) More

Original problem still exists We went in for a noise in the rear end, and they found other issues which have been taken care of. However, the original noise we asked them to look a We went in for a noise in the rear end, and they found other issues which have been taken care of. However, the original noise we asked them to look at still exists. Not particularly happy. More

Easy and no pressure Thank you Ira for a easy and fun experience. Was nice to see inventory that matched what I was looking for.looks like my fiance might be going there w Thank you Ira for a easy and fun experience. Was nice to see inventory that matched what I was looking for.looks like my fiance might be going there when she is ready to buy a new vehicle. More

Quick service! Very appreciative of the quick service. Went to the dealer for a recall on our car. Had been told it may take 2 hours to take care of it. It only t Very appreciative of the quick service. Went to the dealer for a recall on our car. Had been told it may take 2 hours to take care of it. It only took about an hour. Thank you, Firkins! More

Service at Firkin's Efficient service. Excellent facilities to wait in. Easy access from US 41. Purchased car here and have had it sservice every time by them. Advise Efficient service. Excellent facilities to wait in. Easy access from US 41. Purchased car here and have had it sservice every time by them. Advised to purchase oil change package that saved me money. More