Firkins Chrysler Jeep Dodge Ram

Rare and pleasant I am not one who writes reviews, but I must say I was more pleased with the car buying experience offered here than I’ve been in a very long time. The I am not one who writes reviews, but I must say I was more pleased with the car buying experience offered here than I’ve been in a very long time. The sales manager, Fred, and salesman, Bert, offered an accommodating and hastle free transaction. Most dealers use a lure and bump technique to capitalize off buyers whereas Firkins stayed honest and true. I recommend this dealership! More

They did a good job, but they did not honor my coupon. I gave them a 4 because they would not honor my coupon. And I did not have my I phone with me to get one of their coupon. the one I had came to me fro I gave them a 4 because they would not honor my coupon. And I did not have my I phone with me to get one of their coupon. the one I had came to me from Chrysler. Not happy about that. More

Joe Murray is the Best Besides a regular check-up, we needed a major A/C repair. Although it took longer than originally estimated, Joe kept us updated on the progress and g Besides a regular check-up, we needed a major A/C repair. Although it took longer than originally estimated, Joe kept us updated on the progress and got our vehicle back to us as soon as possible. More

Oil change Usually the service is great but this time after my car was completed I was disappointed that when I didn’t hear the page that the cashier did not che Usually the service is great but this time after my car was completed I was disappointed that when I didn’t hear the page that the cashier did not check the waiting area. I waited an extra 40 minutes because I was in the restroom when paged. After waiting 2 hours for oil change and tire rotation I saw my car was ready and went to my service advisor who told me the car was finished some time ago. Note I was the only women in the reception area and the cashier had visited the guest area multiple times in the 40 minutes More

Professional service On time for my service appointment. I was informed of parts needed. My car was completed on the same day, The staff was friendly and professional from On time for my service appointment. I was informed of parts needed. My car was completed on the same day, The staff was friendly and professional from start to finish! More

Fantastic! My service agent was kind and considerate. I arrived very early for my appointment and was taken care of immediately. My SA explained that our truck My service agent was kind and considerate. I arrived very early for my appointment and was taken care of immediately. My SA explained that our truck's service plan was ending and described the new plan we could purchase and what it entailed. He was so patient. More

First rate Came in for warranty service on my 2018 jeep compass start stop. Ron my service tech went beyond the call of duty to correct a problem with the batte Came in for warranty service on my 2018 jeep compass start stop. Ron my service tech went beyond the call of duty to correct a problem with the battery system and made sure it was corrected properly before it left the dealership even though it took three days to find the problem. More

Patrick Patrick was great. He listened to what I wanted and when they didn't have what I wanted in stock he found it at another dealer. He spent time expla Patrick was great. He listened to what I wanted and when they didn't have what I wanted in stock he found it at another dealer. He spent time explaining all of the features and answered all of our questions. He was very professional and friendly and in my book he is a 10. Stephen Bartlett More

Got the job done They were able to get me right in and fix everything that needed to be fixed. They got rid of the ticking noise I had and were able to quickly diagnos They were able to get me right in and fix everything that needed to be fixed. They got rid of the ticking noise I had and were able to quickly diagnose it. They also completed all the recall work. No complaints. More

Body Repair Mark Johnson, Collision Center Assistant Manager, met me as soon as I walked in the office. He took control of reviewing the damage done to my Dodge G Mark Johnson, Collision Center Assistant Manager, met me as soon as I walked in the office. He took control of reviewing the damage done to my Dodge Grand Caravan and dealt with the insurance company that provided an estimate which was much lower than the repairs that needed to be made by Firkins. The customer service exceeded my expectations. I would definitely go back to Firkins. More