First Choice Ford
Rock Springs, WY
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Purchased a vehicle from Darien Maes yesterday. He is very knowledgeable and friendly. He is very easy to talk to. The entire staff is extremely nice and they keep a clean dealership. We received He is very knowledgeable and friendly. He is very easy to talk to. The entire staff is extremely nice and they keep a clean dealership. We received big dealership amenities with small town friendliness and care. Darien is not just trying to sell you a car. He is also trying to be your friend. After we chose the car we wanted and got back from the test drive, he walked up with the carfax in hand for us to look at. This shows me they are not trying to hide anything from you. Their prices are straight forward and firm. I will definitely go back to Darien for my next vehicle purchase! Thank you for a great day!! More
Very poor customer interaction. I asked Sam and Darien Maes not to pull a credit report on me because I had everything set up with my bank. I asked them specifically to the purchase I asked Sam and Darien Maes not to pull a credit report on me because I had everything set up with my bank. I asked them specifically to the purchase order to my bank. Moments later I am getting emails from CreditWise that first choice ford is pulling my credit. Very disappointed and disgusted with this dealership but even more disappointed in myself for trusting a lying salesman More
Easy to deal with. Some little issue with the truck I would have liked to know about ahead of time but the people there are super nice and easy to work with. Some little issue with the truck I would have liked to know about ahead of time but the people there are super nice and easy to work with. More
Buying and service experience The sales team at First Choice Ford were great. Being long time customers, they have never let us down. Joe T. and Jamie went over and above to ensur The sales team at First Choice Ford were great. Being long time customers, they have never let us down. Joe T. and Jamie went over and above to ensure the delivery of our Lincoln went smoothly. While we had a few hic-ups with the new vehicle itself that was no fault of the dealer, their service department went over and above to correct the problem and get us back into our new vehicle. Bryttnee, Bode, and Todd have always been accommodating with our schedule for service and they make sure any repairs are done promptly and correctly. Todd even followed up after we picked up the vehicle to make sure everything was good. Thank you all again for the great experience. More
The sales team gave me a hassle free experience while achieving a good price on a new purchase. If you are in the market stop by and talk with Darien?? and Joe T. Overall a good buying experience. achieving a good price on a new purchase. If you are in the market stop by and talk with Darien?? and Joe T. Overall a good buying experience. More
user friendly approach "great experience" I discussed with the sales manager "raechell" as to what I was looking for , she responded within minutes with 10 or so 4 x 4 truc "great experience" I discussed with the sales manager "raechell" as to what I was looking for , she responded within minutes with 10 or so 4 x 4 trucks in the price range I needed to be in , she introduced me to the sales specialist , Ms Katie Armstrong ......" WOW" this lady was user friendly, approachable , answered every question , pulled up the car facs, checked the oil color with me ,under the hood with paper towel in hand , basically walked every inch of the vehicle with me , she was extremely pro-active and I never felt rushed I could not ask for anything more about the way I was treated . The end result was purchasing a truck of great value to me , in a stress free environment ...... from someone who treated me like a real person and not just a sale ............ thanks again for a wonderful experience More
Dishonest dealer I originally thought that the dealership was great but apparently all they wanted to do was give me to sign and then everything else went out the door I originally thought that the dealership was great but apparently all they wanted to do was give me to sign and then everything else went out the door they told me I Jeep and an extended warranty on that jeep I took the Jeep into a Ford dealer to get items that were supposed to be able to be fixed under that warranty at that time they took over a week to let me know that the warranty would not be covering those items because the Jeep had altercations on it from when I originally bought it and so they had me return my rental and are charging me for 90s rental and covered nothing on my Jeep so I have a broken tooth with outstanding balance for a rental and I paid thousands of dollars for a warranty that useless to my Jeep thanks First Choice Ford More
Avoid This Dealer Not Honest I purchased a used 1 ton from these guys, after discussing my concern with them about an after market chip installed on the truck, they assured me tha I purchased a used 1 ton from these guys, after discussing my concern with them about an after market chip installed on the truck, they assured me that they want happy customers and they would stand behind their vehicle ect. Their manager also told me that overload springs were supposed be offset and not inline of the other springs on the rear of the truck. After several break downs and $6000.00 dollars in repair and many calls from me to the sales man they sent me a $1000.00 check. After that the truck ended up in the shop again I tried to get them to take the truck back for trade on a different vehicle they offered me $8000.00 less than what I paid for it (a little over a year after I purchased it) DO NOT TRUST THIS DEALERSHIP More
Tried there hardest to void a warranty, over charge want to change every part under hood no the problem. Not goo at all! NO use of proper ASE testing techniques. ie using a water bottle to collect fuel samp to change every part under hood no the problem. Not goo at all! NO use of proper ASE testing techniques. ie using a water bottle to collect fuel samples really!. Do not go here for service they will rip you off More

