In my opinion,this dealership should be avoided. I have
had experience in both ATTEMPTING to purchase a vehicle and most troubling,visits with the service department.The first thing you'll notice is the ge
had experience in both ATTEMPTING to purchase a vehicle and most troubling,visits with the service department.The first thing you'll notice is the general,disgusting unkempted appearence of the facility.Dirt on the floors everywhere(showroom,service department,waiting area),dirty door-handles,windows,etc,etc.The parking lot is a challenge in avoiding the pot-holes and debris. Not very confidence inspring,but they are the only Ford dealer with in 80 miles(or more).You would be right if you guessed your vehicle would be a mess after the service dept. finished with what ever they did for you. My most recent experience concernce an ongoing quest to get the defroster of my 2009 Explorer LIMITED fixed. The unit will quit blowing warm air after variable miles of uninterupted freeway driving. VERY dangerous as ice,snow and road spray will build on the front windscreen. First Choice Ford has seen this vehicle multiple times and has been UNWILLING to do what is needed to replicate the problem. The service manager and master tech I worked with were,in my opinion,condecending,arrogent,disrespectfull and rude. I was told that they could not duplicate the problem in the shop,therefore no more will be done. There is no problem with the defroster in the shop. The problem happens regularly, but only after uninterupted freeway driving.I am sure they see their share of bogus claims,but they did not attempt to duplicate the conditions that cause the problem. I will NEVER buy a vehicle there and will do my best to spred my discontent with that stealership.