First Choice Ford

In my opinion,this dealership should be avoided. I have had experience in both ATTEMPTING to purchase a vehicle and most troubling,visits with the service department.The first thing you'll notice is the ge had experience in both ATTEMPTING to purchase a vehicle and most troubling,visits with the service department.The first thing you'll notice is the general,disgusting unkempted appearence of the facility.Dirt on the floors everywhere(showroom,service department,waiting area),dirty door-handles,windows,etc,etc.The parking lot is a challenge in avoiding the pot-holes and debris. Not very confidence inspring,but they are the only Ford dealer with in 80 miles(or more).You would be right if you guessed your vehicle would be a mess after the service dept. finished with what ever they did for you. My most recent experience concernce an ongoing quest to get the defroster of my 2009 Explorer LIMITED fixed. The unit will quit blowing warm air after variable miles of uninterupted freeway driving. VERY dangerous as ice,snow and road spray will build on the front windscreen. First Choice Ford has seen this vehicle multiple times and has been UNWILLING to do what is needed to replicate the problem. The service manager and master tech I worked with were,in my opinion,condecending,arrogent,disrespectfull and rude. I was told that they could not duplicate the problem in the shop,therefore no more will be done. There is no problem with the defroster in the shop. The problem happens regularly, but only after uninterupted freeway driving.I am sure they see their share of bogus claims,but they did not attempt to duplicate the conditions that cause the problem. I will NEVER buy a vehicle there and will do my best to spred my discontent with that stealership. More

Negotiated the purchase of a pickup online. I asked plenty of questions about the mechanical condition and whether there was any rust they were elusive and dishonest on both my questions. Both outside plenty of questions about the mechanical condition and whether there was any rust they were elusive and dishonest on both my questions. Both outside mirrors were broken and inoperative they both needed replacement, their was rust on the under carriage and rocker panels, oil cooler needed replacement, fuel filters were in poor shape, tailgate did not shut properly, wheels where surface rusted, two out of the four back up sensors were broken, windshield had large chips and needed replacement, front grille was broken and passenger fog light was broken and needed replacement. They also told my wife the truck would be detailed filled with fuel and ready for my arrival, which was not the case, the truck was filthy with trash in the bed of the truck. They presented me with a fuel voucher and pointed me to the local gas station. I asked the sales person some questions which he seemed incapable of answering either from the lack of knowledge or the lack of trying to answer them. My wife and I payed for this truck before I arrived and were now stuck with our choice and I believe I was treated as such. They could not wait to get me out the door. Lesson learned I will never buy a vehicle online again taking someones word. Do yourself a favor and examine the vehicle in person before you buy from First Choice Ford. More