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First Chrysler Dodge Jeep Ram - Service Center

North Attleborough, MA

4.9
169 Reviews

169 Reviews of First Chrysler Dodge Jeep Ram - Service Center

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September 17, 2018

Free oil change and tire rotatio Tire rotation did not happen and it took over an hour wait for the express lube wait. The free oil change for life was explained differently then when More

by John D
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Cliff Ginish
Sep 17, 2018 -

First Chrysler Dodge Jeep Ram responded

I would like to thank you for taking time and filling out the survey. Our goal is your satisfaction. I am sorry to see how low we scored on the survey. The survey is a reflection on the service advisor’s performance. We try to accommodate everyone in a timely manner. We have appointment coordinators in place to help schedule our customers, however, on occasion people will come in late or early and get mixed in with scheduled appointments. I apologize it took a long time, but we try to please and service everyone in a timely manner. Thank you for your understanding. Please call me directly at 508-316-8400 ext 1440 to answer your tire rotation concern and explain the "First For Life" maintenance required in order to take advantage of the Lifetime Engine Guarantee that you have. Thank You

September 14, 2018

Happy with 1stChoice Service Ben Smith was my service consultant he was extremely helpful. Made my appointment in a timely manner. Ben clearly explained the issues with my vehicl More

by Horses
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Benjamin Smith
September 10, 2018

Quick and easy Very positive experience getting my first service here. Staff was friendly and helpful and everything was quick and easy. Waited less than an hour for More

by Sarah
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hannah Stoddard
September 10, 2018

Excellent Visit The visit was excellent, easy to schedule, on time, nice waiting area with WIFI to connect to work. Did the computer update and all required maintenan More

by Jeeplover
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cliff Ginish
August 28, 2018

Service Department completely Inept. Dropped of vehicle on a Sunday night 3 weeks ago so they could get an early start on it Monday. 3 weeks later a bill already topping 3600.00 and anoth More

by Cheftim
Recommend Dealer
No
Employees Worked With
Hannah Stoddard
Oct 10, 2018 -

First Chrysler Dodge Jeep Ram responded

Thank you for your feedback. We take your comments very seriously and will relay this information to the correct person. If you would like to discuss further, please reach out to the Service Manager Dave at ext 1440. Thank you

August 20, 2018

Recall appointment I received a recall from Jeep and called the service department to set up an appointment. Brought the vehicle in and everything was done as promised More

by JM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Blake Gardner, Benjamin Smith
August 16, 2018

Great service East in east out no issues smooth and great communication would go back to service my vehicle again. Will recommend to others about this service More

by Cadillacread
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda DePalma
August 05, 2018

Terrible wait time for simple service The service I received was horrible. I brought my car in Thursday evening for Friday service to have an oil change, GPS update and had a leak in a tir More

by Normally Patient Guy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Benjamin Smith
January 26, 2018

Lost a customer Went in today for the first time since the new building opened to have the oil changed on my 300. Planned on looking into trading in my 2013 Ram 1500 More

by DonB
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service Dept.
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