First Chrysler Dodge Jeep Ram - Service Center

Joseph goes the extra mile and makes every effort to make the customer feel welcomed, appreciated, and valued. Highly recommend Joe ! the customer feel welcomed, appreciated, and valued. Highly recommend Joe ! More

Excellent customer service. Every time I bring my suv in for service, the service department does a great job. They are very helpful and always answer my questions Every time I bring my suv in for service, the service department does a great job. They are very helpful and always answer my questions More

Service department is always super friendly, responsive, thorough, and they get it right the first time! My jeep was ready earlier than expected. thorough, and they get it right the first time! My jeep was ready earlier than expected. More

This service and attention to detail by Mark Rash was excellent! We will keep returning. thanks excellent! We will keep returning. thanks More

Management and customer service has improved tremendously. Looking forward to see it continue from a customer standpoint. tremendously. Looking forward to see it continue from a customer standpoint. More

I would recommend this dealership to anyone looking to purchase a car in the future purchase a car in the future More

I took a jeep purchased from another dealership here. The original dealer gave me the runaround and couldn’t get my issue resolved. Peter and his team were able to get me a clear answer and I used his d The original dealer gave me the runaround and couldn’t get my issue resolved. Peter and his team were able to get me a clear answer and I used his diagnostic to have the original dealer make it right. I appreciate the workmanship and ethics. I would recommend this service team. More

Everyone was very helpful with getting my car repaired as quickly as possible. Ashleigh from service, Dave the service manager along with Dennis Freeman were extremely helpful. quickly as possible. Ashleigh from service, Dave the service manager along with Dennis Freeman were extremely helpful. More

My first experience with this dealer's service center was friendly, accommodating, informative and thorough. I highly recommend them. friendly, accommodating, informative and thorough. I highly recommend them. More

Terrible experience! After having some trouble getting a Sat. appt. online, I decided to try the Express Lane service. I brought my 2019 Jeep Cherokee to the dealershi After having some trouble getting a Sat. appt. online, I decided to try the Express Lane service. I brought my 2019 Jeep Cherokee to the dealership on 2/4/23 and arrived around noon for an oil change, tire rotation and multi-point inspection. The service advisor asked me twice if I had an appointment. I explained that I was there for Express Lane service. Another employee told my advisor that they should be able to get my service completed. The service advisor told me it would be 2-3 hours so I got a ride home. The advisor called me around 1:45pm to tell me that my car was ready to be picked up. When I arrived, I saw my keys sitting on top of a printed invoice on the counter and noticed some highlighting. One item said "rear differential is cracked and blown. can lock up rear end while driving rec replacing asap." The second item said "oil cooler leaning oil recommend replacing asap." Next to both of these items, the reason denied said "customer will have work performed later". I am not familiar with auto mechanics and was never asked about whether or not I wanted to make these repairs before looking at the final invoice so I asked the advisor about these items. She explained that " bad things could happen" if the rear differential gave way" and that while they didn't see any oil leaking yet, the cooler should be replaced before it started to. I paid for my oil change and tire rotation and went home. I ran a few short errands on Sun. and drove 22 miles to work public school special educator on Mon. My boyfriend talked to the automotive teacher at the technical high school where he works that day. I learned that I shouldn't be driving the vehicle, as I could lose my entire rear end or have my engine seize up. I headed directly back home and to a local service station next to my house (as First's service department was already closed). The mechanic looked at my car, agreed that the differential was cracked and said the car shouldn't be driven. Upon checking the engine compartment, he found that the dipstick wasn't registering any oil and that the area around my oil filter was completely surrounded by a nest. He cleaned a large amount of debris out from around the oil filter and ended up finding only 2.5 L of thick black oil in my car as well as a filthy dirty oil filter. He changed my oil and oil filter the next day. I returned to the dealership Tuesday night around 4:45 to express my concerns--both that I hadn't been told that the vehicle shouldn't be driven and about the nest/debris that had been found. I was told that they'd refund me the cost of my oil change and would let the service manager know about what had happened but that I'd have to come back on Wed. morning because he was the only one that could issue the refund and he had gone home for the day. On Wed. morning I arrived and asked to speak to the service manager. When I was introduced to him, I asked if he had been advised about what had happened with my car. He very sarcastically replied, "Oh, yeah..." After I sat down, he said, "What can I do for you?" As I explained everything, he became very argumentative. He told me that his service advisors told him I'd come in the previous night before admitting that I'd known the car shouldn't have been driven...told me that my warranty was out of date. I asked if there were any recalls on the differential. He just said no. When I addressed the concerns about the lack of oil in the car and the nest around my oil filter AND showed him my videos, he not only insisted that the oil had been changed but that the part with debris around it was my air filter and not the oil filter. After he continued to insist this, he said, "I hear you want your oil change refunded. I'll do that so you don't have to come back..." I couldn't believe he'd said this and told him so. He continued to argue that the debris was from my air filter and not my oil filter. Finally I just told him to refund me for the oil change and left. Very dissatisfied. Wish I could give a 0 star rating. More