First Team Toyota

If l could give a lower rating l would. It took a day and a half to diagnose a problem after l told them what the issue was at drop off. They gave a $3400 estimate to replace the torque con It took a day and a half to diagnose a problem after l told them what the issue was at drop off. They gave a $3400 estimate to replace the torque converter. This issue should fall under the life time drive train warranty. They submitted the claim and a week later and still haven’t heard a peep from the service department. Took the truck home and changed the transmission fluid which by the way they claim is life time transmission fluid. Fixed the problem for 70 bucks. Definitely won’t be purchasing anymore vehicles from first team just based on the service department. More

Outstanding service! David Reese provided the best service I have ever experienced. I would consider him as a valuable asset for First Team Toyota. He truly knows how to David Reese provided the best service I have ever experienced. I would consider him as a valuable asset for First Team Toyota. He truly knows how to treat a customer so they will want to keep coming back. More

The dealership was good and helped me get into my car. What I do not care for is the FORCED services when you try to use the free oil change for life program! It is ridiculous to pay a minimum of $55 to h What I do not care for is the FORCED services when you try to use the free oil change for life program! It is ridiculous to pay a minimum of $55 to have a cabin air filter changed in a car. The filter may cost at most $20 and take all of 5 minutes on the outside to install! Does that mean the techs are making $420/hour? Very much taking advantage of what could be a good thing and keep customer loyalty. More

We don't know what Toyota Service Advisor Russ Pena is taking. But we do know what he's psyched up with! He's surrounded by motivational signs hanging everywhere, like "First Team Forever" or "FIRST TEAM taking. But we do know what he's psyched up with! He's surrounded by motivational signs hanging everywhere, like "First Team Forever" or "FIRST TEAM FOREVER: You First," and he takes YOU First very seriously. How do we know? Many examples, but here's one: We had gotten our headlights cleaned before by reputable companies, even two car wash companies, but nothing worked. Replacing the headlight assembly, another option, would have been so expensive. Russ said he had to see our car before he could decide if he could help us. I warned him our car was very old. Nothing would deter Russ. He rushed out the door so fast, no time to put on his jacket, to check out our car. He said he thought his technicians could improve the headlights. He was eager to help us! Fast forward: We were actually shown a video about how they'd worked their magic. The headlights looked like new, and we didn't have to mortgage our house to pay for them. Russ and his team have changed auto service, love, and care forever. Russ Pena and his Toyota team are the real deal. They really, enthusiastically CARE. More

First Team Toyota is the only Toyota dealership near me or I would never ever use them. Since this last visit for a simple oil, I now have a 5 or 6 inch oil spot on my driveway and a skid plate covered in or I would never ever use them. Since this last visit for a simple oil, I now have a 5 or 6 inch oil spot on my driveway and a skid plate covered in oil. They are the worst !!! More

Worst experience ever bought my truck there and have been treated like garbage ever since the service sucks from the time you pull in the garage til the time you leave. treated like garbage ever since the service sucks from the time you pull in the garage til the time you leave. More

Josh was great! From the moment he greeted us outside to walking with us after the purchase of our new Mazda, he made the process so easy. He was AWESOME!!! THANKS From the moment he greeted us outside to walking with us after the purchase of our new Mazda, he made the process so easy. He was AWESOME!!! THANKS JOSH!!! More

Multiple very bad experiences. Rude reception staff, very long wait time for repairs and damage to my vehicle. I have the white leather interior and on the first visit the worker h Rude reception staff, very long wait time for repairs and damage to my vehicle. I have the white leather interior and on the first visit the worker had a pen in her pocket when she drove the truck leaving an ink mark on the console. The second and third times in the dealership, they failed to use any protection for the inside of the car which lead to grease on my seats, the console and the driver side door. Even though I get free oil changes for the life of the car, I am scheduled to pay for this service from another dealer in hopes I can avoid any further damage to my truck. More

They “fixed” a warrant issue, then they did not put my car back together causing the front end to almost split, causing to replace two rims, two tires, 2 hub bearing units. A year later hub bearing is goi car back together causing the front end to almost split, causing to replace two rims, two tires, 2 hub bearing units. A year later hub bearing is going bad again, the part is on national back order and the only part available is aftermarket. They won’t pay for the aftermarket part. They will break your vehicle then make you pay for their mistakes. GO TO PRIORITY!!!!! More

Timothy Martin did a phenomenal job throughout the purchase/delivery process. Tim communicated regularly with us, providing updates as our 2023 Highlander was built. Tim ensured we were updated on t purchase/delivery process. Tim communicated regularly with us, providing updates as our 2023 Highlander was built. Tim ensured we were updated on the build status and shipping (by rail from Princeton Indiana and by ground). Once the Highlander arrived, he got ahead of the paperwork to ensure we didn't lose time at the dealership and walked us through all the features/operations. After the sale/delivery, he followed up to ensure our floor mats were delivered. He even helped install the floor mats. If you've made your decision to purchase at First Team Toyota, ask for Tim Martin -- He'll go the distance and get you beyond the finish line. More