First Team Toyota

I arrived at the lot to look at a couple colors on a Toyota Tacoma and check to see when their next shipment was going to arrive. I had planned on purchasing a 2026 Tacoma SR5 because it fit my budget Toyota Tacoma and check to see when their next shipment was going to arrive. I had planned on purchasing a 2026 Tacoma SR5 because it fit my budget. But, They had a used 2025 Tacoma TRD Offroad with extermly low miles ,which I really wanted, but knew it was outside of my budget. I told Mike McCoy and the sale manager Jay Gurganus if they could get the price within that of a 2026 SR5 that I would buy it. After about 30 minutes the sales manager returned with a very reasonable offer. I was in shock, after decussing the deal with my wife , I agreed to purchase the truck. We purchase a new vehicle every 3 years and this was the smoothest deal ever. I highly recommend asking for Mike McCoy and I assure you that it will be a smooth deal. Thank you Mike and Jay for making this deal possible. More

Buyer and customer beware. I scheduled a service appointment with First Team Toyota in Chesapeake last week and drove there from Newport News expecting my Virginia state ins I scheduled a service appointment with First Team Toyota in Chesapeake last week and drove there from Newport News expecting my Virginia state inspection to be handled during that visit. When I pulled into the service bay, I waited almost five minutes before anyone even acknowledged me. Once I was finally assisted, I was told they do not schedule state inspections and that the wait would be 4–5 hours. Staff said this information was clearly posted in large red lettering on the website, but on the mobile page the actual state inspection notice is small and easy to miss. If state inspections are not handled by appointment, that should be made very clear during scheduling, or customers should be contacted before they make the drive. I was also told that scheduling state inspections is against state law, but I have not found anything showing that to be accurate. What I did find indicates inspection stations may choose how they handle inspections. Either way, the bigger issue was the poor customer service. I did not appreciate the dismissive attitude, the smirking exchange between employees, or the way the situation was treated as though it was my fault. This is not my first poor service experience with First Team Toyota, and I regret buying my vehicle there. I will not be returning for future service and would not recommend them based on my experience. More

The buying experience was very good. The delearship honored what they advertised. I highly recommend them. The delearship honored what they advertised. I highly recommend them. More

I nothing positive to say about the service technicians at this location Every single time I have brought my vehicle in for service, I have to return because of their incompetence. My washer fluid is bone at this location Every single time I have brought my vehicle in for service, I have to return because of their incompetence. My washer fluid is bone dry, my tire pressure is different in each tire, and the cabin filter was not changed even though it was requested. 1 positive I can add to the service department, is the advisors. Unfortunately, they don't know that their techs make them look bad. More

Fantastic deals; beat all local dealer prices and no one even wanted to try to compete. Outstanding service! Got personal cell numbers for fantastic communications. Alberto did a fantastic job to help me even wanted to try to compete. Outstanding service! Got personal cell numbers for fantastic communications. Alberto did a fantastic job to help me find the perfect Tacoma! Can't recomend enough! More

Worst dealership. Buy an 80k vehicle. Have 2 warranty concerns at less than 7k miles. Ask for a loaner and told you will have to pay for it. I am under factory warrant Buy an 80k vehicle. Have 2 warranty concerns at less than 7k miles. Ask for a loaner and told you will have to pay for it. I am under factory warranty with Toyota. It does not matter what location it is purchased from. No one will return phone calls. Poor customer service. More

Buyer beware unless you don’t mind poor service and not receiving return calls. Worst customer service in all my years! receiving return calls. Worst customer service in all my years! More

First Team Toyota is the company you keep—for life. No, they’re not intrusive. They just care. Our sales associate, Oscar Smalls, has experience in, and strong knowledge of, various aspects of the auto No, they’re not intrusive. They just care. Our sales associate, Oscar Smalls, has experience in, and strong knowledge of, various aspects of the automotive industry. That's why we think he's top-notch! . Oscar didn’t know he was going to have a big challenge recently with customers unused to the innovative technology in today's cars. Why? Because he approaches every customer and every related situation with his refreshingly big smile, enthusiasm, and great expertise. He likes his job. In turn, we feel as if we’re with a sales associate who really knows cars, loves interacting with people, and is dedicated to excellent customer service. Thanks to Oscar, we were quickly able to choose the Camry of our dreams. We bought a Camry SE! Then he patiently answered our questions about the car's distinctive features and Apple CarPlay apps, for example, after doing setup. He also said we could call or text him anytime (which we've tested). Oscar Smalls delivers. He’s GREAT! More

Monte Sanford was a tremendous help to me by explaining and demonstrating how to unlock the "kiddie lock" feature on the rear passenger doors of my 2018 Toyota Corolla. I was ready to drop the car off for and demonstrating how to unlock the "kiddie lock" feature on the rear passenger doors of my 2018 Toyota Corolla. I was ready to drop the car off for "Early Bird" service and be without my vehicle for several days...he came out and showed me how to solve the problem and I was back on the road in 15 minutes!! That is great teamwork between sales and service! Thank you Monte!!! More

Thanks so much Miranda for keeping me informed and my vehicle. Great service! Keep up the great costumer service. vehicle. Great service! Keep up the great costumer service. More