First Team Toyota
Chesapeake, VA
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Timothy Martin did a phenomenal job throughout the purchase/delivery process. Tim communicated regularly with us, providing updates as our 2023 Highlander was built. Tim ensured we were updated on t purchase/delivery process. Tim communicated regularly with us, providing updates as our 2023 Highlander was built. Tim ensured we were updated on the build status and shipping (by rail from Princeton Indiana and by ground). Once the Highlander arrived, he got ahead of the paperwork to ensure we didn't lose time at the dealership and walked us through all the features/operations. After the sale/delivery, he followed up to ensure our floor mats were delivered. He even helped install the floor mats. If you've made your decision to purchase at First Team Toyota, ask for Tim Martin -- He'll go the distance and get you beyond the finish line. More
I would like to acknowledge Kyle Hearld ONCE AGAIN for his outstanding work! I brought in my Corolla for regular maintenance - as it has over 190K miles on it and is still going strong, Kyle noticed that his outstanding work! I brought in my Corolla for regular maintenance - as it has over 190K miles on it and is still going strong, Kyle noticed that my break light and cabin filter needed to be changed and that I had probably been driving around with a burnt out break light for a little while now. It’s little details like this that make that all the difference!! I will continue my service with First Team Toyota because of Kyle and his stupendous service and attention to detail. It makes me and I’m sure all of his customers feel entrusted and secure bringing their car to First Team. Keep up the great work!!! More
Nick Vendt is courteous, knowledgeable, friendly and really listens. He helped my daughter find her perfect car. Numerous friends have highly recommended him and been very satisfied with his work. He is really listens. He helped my daughter find her perfect car. Numerous friends have highly recommended him and been very satisfied with his work. He is the 1st person I will go to when I need a new car, which may be very soon!! More
I had purchase my vehicle in June 2021 and I received one key. I was contacted today that they had found my other key. I was shocked they contacted me. That’s what I call good customer service. key. I was contacted today that they had found my other key. I was shocked they contacted me. That’s what I call good customer service. More
Kyle Hearld is a phenomenal technician!! He took car of both cars I’ve had and every time has been nothing but perfect. He takes the extra steps to make sure I am comfortable with the service and makes sur both cars I’ve had and every time has been nothing but perfect. He takes the extra steps to make sure I am comfortable with the service and makes sure I am aware of every step of the way. The service is not only fast but efficient. Both my cars still run like new because of him, one of them being a 2006 Corolla with 189K Miles! I am very grateful for all the time and work he puts into taking care of me and my vehicles!! More

